CHRISTOPHER BRUNK DEEN

Thank you for sharing your feedback!  I apologize your service experience was not a great this time around.  I will address this so this issue so it doesn't happen in the future.

Thank you for your feedback.  Please provide feedback as to how we could improve from your 3 star review of your service experience.

Good morning,

  I was hoping to reach out and see what I could do to help, to get this corrected. If you have time, would you let me know when I can reach out to you to discuss this further.

Thanks again,

Casey Smith-Service Manager

I am available tomorrow from 830-5 if that will work better. Have a great night.

Casey Smith-Service Manager

Good morning,

  I had some time this morning to review our surveys, and noticed that we received  a failing score on your review. We noticed that the comments looked great, and I was just wondering if there was anything that I can do to make this a better experience. Please let me know, and have a great day .

Casey Smith-Service Manager

Good morning,
   Thank you for taking the time to let us know how we did, and also what we could improve on. We try to compete with everyone in town on prices, and we are surprisingly low in most areas compared to like stores. On your next service, please review our coupons on-line, as well as ask any of my advisors if they have any coupons available. Have a great weekend.

Case Smith-Service Manager

Thank you for taking the time to share your feedback!  We are pleased that you had a great experience during your service visit. We strive to attain a 5 star rating from all of our customers; would you be so kind to rescore us--that is if you believe we deserve 5 stars.  If there's anything we could do to improve during your next service visit please let me know.

Best Regards,
Phillina Jacobs
Service Manager

Thanks for your response. 
We understand your frustration with appointment times. We had a time period between Christmas with an outbreak of illnesses in our work crew. We are now getting back to a normal work schedule. Thanks for being patience.

Sorry your having issues with the brake noise. Please contact Chris Deen if it continues.

Hello,
Thanks for the feed back. I will alert the shop foreman to see if there is any additional information available.

Thank you for taking the time to fill out our survey. Your feedback will help us improve for the future. Your time is valuable to us. We appreciate your business.

I hope we figured it out too! Thanks for filling out the survey.

Thank you so much for the great review. Let us know what we can do to make your experience 5 stars. We value your business.

Thank you so much for the complimentary review. We value your business.

Hello,
Thank you for taking the time to fill out the survey. I understand what you are saying about the delay in parts, but unfortunately Hyundai requires this procedure for this particular campaign. This is different than all the other campaigns.
Please consider this and re score to reflect on how our staff treated you at this visit. If we have failed you in anyway please feel free to reach out to me personally.
Brett Lee
Hyundai Service Manager
910-202-8729

Thank you for sharing your feedback with us. Be sure to visit our website for money off coupons. We appreciate your business and look forward to seeing you at your next service interval.

Thank you for the positive feedback. We appreciate your business.

Thank you for the positive feedback. We appreciate your business.

Thank you for the helpful feedback. While renovating our detail department we're handing out vouchers to Cruiser's. I do apologize for the inconvenience. We appreciate your business.