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SureCritic / Hyundai Dealer / Parkway Hyundai of Wilmington / CHRISTOPHER BRUNK DEEN
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CHRISTOPHER BRUNK DEEN

Parkway Hyundai of Wilmington
Certified Master Hyundai Service Advisor with 10 years experience
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1150 reviews)
90

Reviews of CHRISTOPHER BRUNK DEEN

Verified Customer
Wilmington, NC
2012 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
review
The workmanship reflects a disrespect for the mechanics working at Parkway. There is systemic apathy that shows in careless, incomplete repairs. This has been brought to my attention when I had to have my car serviced at independant repair shops out of town.
Not Recommended
PHILLINA J G., Service Director from Parkway Hyundai of Wilmington responded on 10/31/2017 05:46 AM

Thank you for your feedback!  I'm sorry you are not happy with your vehicle but we will always be here for you to assist you.

We appreciate your business!

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2012 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2017
verified customerVerified Customer
Category: Service
Updated
Chris did an excellent job of making a bad situation better. Appreciate his actions and follow up.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
BA
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Barbara A.
Leland, NC
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Finally got to the root of my car's problem.
After returning several times with the same perceived problem, we got to the root of the issue with the air conditioning unit.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
RC
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Randy C.
Southport, NC
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
recalls on 2014 sonata
service was very good and timely
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recall
Recall and state inspection done by 10:30am.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
MM
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Maclellan M.
Wilmington, NC
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty Issue
Had a warranty issue but Mary Margaret Vann resolved it! Chris and the service dept did a great job as well
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
GM
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Gwendolyn M.
Wilmington, NC
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The poeple that work there. They seem to be kind, friendly and very helpful.
I trust the advisors that I have had thus far. They seem to be knowledgeable and seem to be sincere in the recommendations they give me.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
TM
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Tiffany M.
Teachey, NC
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good customer service
The customer service was great. Chris was amazing, and made sure that all repairs on my car were fixed. It's very child friendly from the play room to the cartoons on television my son enjoyed the wait there. I would recommend this business to anyone.
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
RM
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Robert M.
Myrtle Beach, SC
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good job and fast
good was done on time and appreciate friendlyness
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
NL
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Norris L.
Leland, NC
2011 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Have not had any problems yet.
Yes
Recommended
Employees worked with
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CHRISTOPHER BRUNK DEEN
DD
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Diane D.
Wilmington, NC
2014 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I don't know if it's so great.
$178 for a routine checkup! Oil/filter change, air filter (engine and cabin) change, switch front tires from right to left, but not rear tires.
Is this great service?? You tell customer that you "recommend" something, and then say "customer requested" on invoice. Is this "great service"???
Not Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/18/2017 11:37 AM

Good afternoon,

  Thank you for the follow-up, as well as the 4 star review. I will be reviewing your notes, and going over this with my staff to adjust the terminology on the repair orders and customer copies.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
SL
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Stephen L.
Southport, NC
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service was good but took over an hour to change headlight bulbs
service rep said it would be this long but i hoped it would be shorter. Had to return for second time because bulbs were not in stock. Why werent they?
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 07/05/2017 04:08 AM

Good morning,

  We would like to thank you for taking the time to give us the comments and review scoring. I will make sure to bring this up to our parts department, so that we can have this particular bulb placed in stock, so that we can overcome this part availability for next time. Sometimes it takes us ordering a bulb once or twice before it is considered in the parts catalog for a stock-able part.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
LC
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Linda C.
Wilmington, NC
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Advisor, Chris, was great, facility attractive. Everything good except the wait was a bit long for a scheduled appointment.
Overall good experience. Also enjoyed the good coffee.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/26/2017 04:25 AM

Good morning,

  Thank you so much for taking the time to review our dealership, and we hope you have a fantastic week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Carolina Beach, NC
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My usual complaint is that the service seems to take too long.
I have a pre-paid service plan, so some of the survey questions don't apply (e.g. Will I return)..Should factor this in in the survey questions.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/26/2017 04:24 AM

Good morning,

  We are in our final stage of completing a plan for pre paid maintenance customers, as well as fixing the longer wait times. This will hopefully be fixed in the next month, and we hope you enjoy the new process when we get in running. Have a great week.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
BP
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Bruce P.
Leland, NC
2011 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil exchange
Two air filters for $100. Very expensive.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 06/21/2017 11:38 AM

Good afternoon,

   Thank you for taking the time to write these comments. We have compared before prices to our services, compared to other service shops, and 9 out 10 times, we strive to always be cheaper than any of our competition. In the future, if the cost is ever an issue, please let me know and we will make any corrections we can to make it a great service visit.

Casey Smith- Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
SL
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Shelley L.
Wilmington, NC
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
NA
NA
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 05/15/2017 08:45 AM

Good morning,

  Thank you so much for taking the time to complete our review. We hope you have a fantastic week, and we look forward to seeing you soon.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
EZ
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Eunice Z.
Wilmington, NC
2005 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service rep is always friendly and easy to talk to,
Very good.
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 04/11/2017 06:58 AM

Good morning,

  Thank you so much for the recent review, and taking the time to let us know how we are doing. Have a great week, and we look forward to seeing you soon.

Casey Smith-Service Manager
I will make sure Chris recieves this as well. Thanks again

Employees worked with
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CHRISTOPHER BRUNK DEEN
Verified Customer
Wilmington, NC
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Missed 5 stars by that much
Everything is great with Parkway, but a $300+ routine rear brake job for a loyal customer is really pushing the envelope.
Recommended
Wyatt R. from Parkway Hyundai of Wilmington responded on 02/23/2017 03:31 PM

THANK YOU FOR YOUR RECENT REVIEW OF YOUR EXPERIENCE HERE AT PARKWAY. IN REGARDS TO OUR BRAKE REPLACEMENT PRICING, PLEASE KEEP IN MIND OUR BRAKE JOB IS VERY THROROUGH AND WE USE ORGINAL EQUIPMENT PARTS AND THEY ARE INSTALLED BY FACTORY TRAINED TECHNICIANS. NOT ONLY DO WE REPLACE THE BRAKE PADS BUT WE ALSO RESURFACE THE ROTORS, CLEAN ALL HARDWARE AND GREASE ALL OF THE SLIDERS FOR THE CALIPERS. THIS IS WHERE THE ADDITIONAL PRICING COMES INTO PLAY. WE APPRECIATE YOURE BUSINESS AND LOOK FORWARD TO SEEING YOU NEXT TIME.
WYATT-SERVICE ADVISOR.

Employees worked with
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CHRISTOPHER BRUNK DEEN
DB
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Deborah B.
Winnabow, NC
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Okay
Okay
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/03/2017 05:26 AM

Good morning,

  Thank you so much for the comments, and the quick response. We greatly appreciate this type of customer feedback, and we hope you have a great weekend.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
JH
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JOHN H.
2016 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Writers very good at informing you of what's going on
Great place for service
Recommended
Casey S. from Parkway Hyundai of Wilmington responded on 02/01/2017 05:13 AM

Good morning,

  Thank you for the rapid response, and the great score. We look forward to seeing you soon, and hopefully next time we can achieve a 5 star rating on your visit. Have a great day.

Casey Smith-Service Manager

Employees worked with
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CHRISTOPHER BRUNK DEEN
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