CH

COLIN HENRY

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(364 reviews)
83

RW
gravatar
Ramon W.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The service when you bring your car in for service.
The service whenever you bring your car in for service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:05 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KP
gravatar
Karen P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Service
Never disappointed when I come in for service. As I continue to say over and over, the Pohanka service team is incredible.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 03:03 PM

Thank you for giving Will a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I have been bringing my car to pohanka Hyundai they have been great for car service needs the service advisor Sean Tolton has been wonderful explaining to me about what is due and why important to repair to keep my car running I recently had my serpentine time belt changed it was worn out thank you for keep me updated with my car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 03:03 PM

Thank you for giving Sean a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MC
gravatar
Maureen C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service friendly. polite and knowledgeable of vehicles and repairs in repairs, customer servu
some repairs and labor are very expensive.
Customer service from the time I enter the Branch until I pay my bill
Car wash not satisfactory. Can do better at least clean the mats and interior since we're spending lots of money on our vehicle.
The ice cream ran out or discontinued?
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/20/2019 03:01 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DA
gravatar
Dimitri A.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fixed when the collision place couldn’t
She seems to be in great working order after they got their hands on her.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:15 PM

 We appreciate your positive feedback about our business and employees Dimitri. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RK
gravatar
Raymond K.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service reps.
The service representatives are the best. They are courteous and able to take care of the reason you came in for and make recoomendation about upcoming service needs.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/01/2019 03:47 PM

 We appreciate your positive feedback about our business and employees Raymond. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

CE
gravatar
Carl E.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Took care of my car
Sean kept me informed with what was going on with my car
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/18/2019 03:59 PM

 We appreciate your positive feedback about our business and employees Carl. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KB
gravatar
Khil'i B.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service as usual
My car wouldn't start and I had to get it towed in. Sean handled the situation and I only had pay my deductible.
Such a consummate professional!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/20/2019 02:24 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Khil'i. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Outstanding
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/12/2019 03:29 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PJ
gravatar
Patricia J.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good work!
The prompt and courteous service was great.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/05/2019 03:07 PM

 We appreciate your positive feedback about our business Patricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KB
gravatar
Kathleen B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2012 Hyundai Sonata Repair
From the first phone call to inquire about service to paying the cashier at pick-up; the customer service has been excellent! Sean worked with me through the entire process and sent timely text updates, the communication was consistent and clear. I received an update at every step of the process. No one gets excited about paying for auto repairs but Pohanka Hyundai and Sean maybe the process transparent and painless - I'll be back!
Thanks
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:29 AM

Thank you for your wonderful 5 star rating Kathleen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SG
gravatar
Starr G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job
I love the communication and the service was great!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2019 03:42 PM

 We appreciate your positive feedback about our business Starr. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AC
gravatar
Agnes C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I love the service!
They have excellent customer service, they make you feel like u at home because you may walk in nervous when wanting a new car, then the welcoming energy from the sales person Mr. Robert calmed me down. With the help of the pohanka family I walked out with my brand new 2019 truck. Thank you all so very much!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2019 03:40 PM

Thank you for your wonderful 5 star rating Agnes, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

HN
gravatar
Henry N.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Walk-ins available
Quick service.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/08/2019 01:40 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing your 2007 Sante fe again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with

KC
gravatar
Keena C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service and Great Team
I had the privilege of working with John for my 30k check-up. My breaks need to to be replaced too and a tail-light. John and team serviced my care quickly and made sure I was included on all conversations.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/02/2019 12:30 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Needed service was fast and efficient
And covered all outstanding required service

Thanks to all
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2019 03:18 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

IB
gravatar
Ian B.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sean Tolson
Mr. Tolson is the only name you need to know! He is my service provider and I can honestly say he provides me with the highest level of customer service Hyundai has to offer. From the time I hand my vehicle over to him, he keeps me updated on when and where the technicians are in the service process or repairs being done on my vehicle. If they're any warrantee issues or recalls he makes sure to take care of them before returning my car. I thought it was just because I owned the Equus but he also provided me with the same level of service when I brought my Sonata in. It's a big difference from when I used to take my S550 in for service. I highly recommend this dealership just alone on the level of service I received.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/26/2019 03:40 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LJ
gravatar
Lisa J.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my dealership
My dealership is the best. I have never been disappointed with the service or the care of my car even when the bill is a little higher than I want to pay.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/22/2019 02:29 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/22/2019 02:20 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SD
gravatar
Susan D.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service advisor
They are always helpful and courteous my service advisor Sean is the best.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/08/2019 07:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.