CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

EG
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EDWIN G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
verified customerVerified Customer
Category: Service
Friendly Expert Service
Mike White Ford’s service department is staffed with friendly experts who work hard to make sure your car gets serviced as quickly as possible.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2019 08:05 AM

Ed, thank you for the fantastic review. We're very proud of our whole service team and are so glad that they were able to work together and make your experience seamless. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RA
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ROBERT A.
Cheney, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2019
verified customerVerified Customer
Category: Service
Accommodating
I asked the day of for a tire rotation. They did that too!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2019 08:04 AM

Robert, thank you for the great review! We're so glad that we were able to get your tire rotation done for you as well! Thank you for choosing Mike White Ford! We look forward to serving you and your F150 again in the future.


BL
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BRIAN L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2019
verified customerVerified Customer
Category: Service
A well run Ford dealer.
Excellent service, friendly and knowledgeable staff. Prices are more than fair and always a pleasant experience. Job well done!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/12/2019 08:11 AM

Brian, thank you so much for the nice review! We're so glad that you had such a pleasant experience! We try and keep everything running ship shape and we're glad it shows! Thank you for choosing Mike White Ford! We look forward to serving you and your Expedition again in the future!


Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
verified customerVerified Customer
Category: Service
Service department
We had our car serviced with an oil change. Thugs were done right on time and everyone was very friendly
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/12/2019 08:08 AM

Anonymous, thank you for the great review! We're so glad that your oil change went well and that you had a nice experience! Thank you for choosing Mike White Ford! We look forward to serving you in the future!


CK
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CATHY K.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
verified customerVerified Customer
Category: Service
conscious service
Kept informed of everything going on in a timely manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/09/2019 01:20 PM

Cathy, thank you so much for the fantastic review. We're so glad to hear that everyone kept you informed during your service. Thank you for choosing Mike White Ford. We look forward to serving you and your Escape again in the future.


MC
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MARILYN C.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
verified customerVerified Customer
Category: Service
Good job
Good and fast service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/07/2019 10:24 AM

Marilyn, thank you so much for the fantastic review. We always like to hear that your service is both good and fast! We hope to serve you and your Edge again in the future! Thank you for choosing Mike White Ford!


RB
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RONALD B.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
verified customerVerified Customer
Category: Service
Great customer service
Friendly, courteous and efficient service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2019 03:56 PM

Ronald, thank you so much for the fantastic review. Customer service is our priority and there's nothing better for us than when you have a great experience. Thank you for choosing Mike White Ford. We look forward to serving you and your Fusion again!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
verified customerVerified Customer
Category: Service
Colby is great
Great service wouldn’t go anywhere else
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2019 03:52 PM

Anonymous, thank you for the fantastic review! We're so glad you wouldn't want to go anywhere else and we agree that Colby is great! Thank you so much for choosing Mike White Ford!


VC
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VIVIAN C.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2019
verified customerVerified Customer
Category: Service
Quick, efficient, polite and friendly employees
I have been having my car serviced at this Ford Dealership since 2012, through all the owner changes. It still is the best place to take my vehicle. I have total faith in getting good service and the truth in what my car really needs. No B.S.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 10:13 AM

Vivian, thank you so much for the excellent review. 7 years is a very long time to serve your vehicles at a single dealership and we appreciate your contined loyalty. Thank you for choosing Mike White Ford; we look forward to seeing you for the next 7 years and beyond!


DT
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DARBY T.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
verified customerVerified Customer
Category: Service
service was great
service was fast and good
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 10:07 AM

Darby, thank you so much for the 5 star review! We strive for our service to be both fast and good, so we're very glad to have given you an excellent experience. Thank you for choosing Mike White Ford. We look forward to serving you and your Explorer again in the future!


JB
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JANET B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
verified customerVerified Customer
Category: Service
Always friendly and helpful
I'm not a car person, so I ask questions. I always get courteous, helpful answers.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 10:05 AM

Janet, thank you so much for the 5 star review. We love when people ask us questions, so keep them coming! Vehicles are our passion and we love showing people exactly why we love them so much! Thank you for choosing Mike White Ford, we look forward to serving you again. 


JC
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JEFF C.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2019
verified customerVerified Customer
Category: Service
Oil change leads to battery change
As oil tech completed complimentary check of engine, brakes and tires, and found 1 of the 2 on board batteries was dead. That explained weird starting issues with the diesel truck. Had new battery installed with no installation charge. Starting problems gone.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:48 AM

Jeff, thank you for the great review! We're sorry to hear about your starting problems, but we're so glad that we were able to identify the issue and help get everything working beautifully again. Thank you for giving us the chance to serve you and we look forward to serving you again in the future!


JR
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JORDAN R.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2019
verified customerVerified Customer
Category: Service
Incredible staff!!
Your service staff is always very welcoming and friendly... the best service I’ve ever had from a dealership or garage.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:34 AM

Jordan, thank you so much for your excellent review! We're so proud to have been your best service experience! It was our pleasure to help you and your F150 and look forward to serving you in the future.


Verified Customer
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
verified customerVerified Customer
Category: Service
Great service, nice people
Simple oil change today was timely everyone very nice.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/18/2019 08:04 AM

Thank you so much for your kind review! We're glad your oil change went well and hope to serve you again in the future at Mike White Ford.


MR
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MARCI R.
Kingston, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
verified customerVerified Customer
Category: Service
Service Department
I scheduled an oil change/tire rotation and I got in and out very quickly!!! Thank You
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2019 08:59 AM

Marci, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


MD
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MICHELE D.
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
verified customerVerified Customer
Category: Service
Service dept.
Very friendly and helpful
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2019 08:06 AM

Michelle, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


LW
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LESTER W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
verified customerVerified Customer
Category: Service
Good quick service!
Good experience
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/10/2019 08:19 AM

We are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


NH
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NANCY H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2019
verified customerVerified Customer
Category: Service
Excellent Service!
As usual I received great service! This is the very best Ford store I've been to for service on my car. Very nice lounge to wait in while your vehicle is being serviced too! Thanks so much for the awesome service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/08/2019 08:01 AM

Nancy, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


HG
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HOLLY G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
verified customerVerified Customer
Category: Service
knowledg
Great place to get work and service done on your vehicle. Great and knowledgable service technicians and service mechanics.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/08/2019 08:01 AM

Holly, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


JS
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JAN S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
verified customerVerified Customer
Category: Service
Always Pleased !
After replacing my rear brakes, there was a whining noise each time I slowed down. I took my Edge back in , the rooters were replaced and..... problem solved !
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/27/2019 05:01 PM

Jan, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

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