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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

BC
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Barbara C.
Warner Springs, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is great and people are helpful and friendly!
We like going to this Temecula
Hyundai dealer always treats us great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/15/2020 08:14 AM

Thank you so very much for taking the time out of your day to take care of our survey. Hope you have a great day and we shall see you for any service needed in the future. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Reliable service, clean facility, friendly, knowledgeable staff
I like knowing my car will be taken well care of.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/15/2020 08:14 AM

Thank you so very much for taking the time out of your day to take care of our survey. Hope you have a great day and we shall see you for any service needed in the future. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Highly Recommend
Honest people, great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/08/2020 10:31 AM

Thank you for the great 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
excellent customer service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/08/2020 09:55 AM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BT
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Bill T.
Wildomar, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Truly an amazing experience
This is the second time I have brought in my car. The service Dept. Is absolutely amazing.
Caring
Inviting
Make you feel important
Professional
Knowledgeable
Keeps you informed of the status of my car.

They are so fair and honest and I truly think of this dealership Service Dept. as i would with a trusted personal independent mechanic.

Steve Nicholson truly has a serving heart just as Carlos whom I’ve worked closely
with. I’m a sales manager of a large MFG. it’s hard to find a company that has truly exceeded my expectations.
Great Job Hyundai Temecula Service Dept.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/03/2020 07:24 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy process
I would suggest to have a small gazebo/umbrella outside the service area while you wait for your car. It was 102 degrees and no shade anywhere ☀️
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/02/2020 07:56 AM

Thank you so much for the great 5 star review. Hope you are having a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JD
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Jimmie D.
Murrieta, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/31/2020 09:02 AM

Thank you for the perfect 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SI
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Sharon I.
Menifee, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding Service
My most recent service for catalytic converter, brakes and shocks turned into somewhat of a marathon due to unexpected problems.
My service advisor, Carlos Velasco was simply outstanding in the way he communicated with me about how the work was progressing and arranged for a rental vehicle after personally picking me up from my office. I could not have asked for better service and Temecula Hyundai is a much better place with Carlos employed there. I hope the powers that be appreciate him.
Thanks again Carlos for looking after me and making my Genesis run like new again.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/31/2020 09:02 AM

Thank you for the perfect 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
LO
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Lori O.
Temecula, CA
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ac fixed
They were fast and knowledgable!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/25/2020 10:58 AM

Thank you for the great 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service.
Professional respectful and very clear on returning information about my vehicle. Made the process simple and I will be returning for all future services.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/25/2020 10:57 AM

Thank you for the great 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
LM
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Linda M.
Wildomar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Carlos and staff appreciated
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/24/2020 08:37 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
PM
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Patrick M.
Lake Elsinore, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/14/2020 08:32 AM

Thank you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JW
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Joette W.
Menifee, CA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pick up and delivery of vehicle from and to my home!
What a pleasure it was to have my vehicle picked up from and delivered back to my home. It was a huge time saver as I usually wait for my vehicle when serviced.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/11/2020 09:47 AM

Thank you so very much for the great survey. Hope everyone is staying safe and hope to see you again in the future.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JP
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John P.
Murrieta, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service and access to service
Hours are great and the service is great, too. The warranty covered a sensor even past what I thought was normal!! Thank-you!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/03/2020 02:06 PM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
KM
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Kenton M.
Lake Elsinore, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always great service. We took the car for service at the Corona location and they claimed to have done the service in five minutes. Unbelievable. We doubted there was any service done. So we took the car to Temecula location and had the best, most friendly, and efficient service. We will continue to go to Temecula for all our Hyundai needs.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/31/2020 08:37 AM

Thank you for  the great 5 star review. We are very glad we took such great care of your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
PH
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Penny H.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest Service
They kept me well informed about the service of my car and don’t try to add something you don’t need. They’re very honest. Carlos was great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/31/2020 08:37 AM

Thank you for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
HD
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Henry D.
Murrieta, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Best service. Never disappointed
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/24/2020 08:19 AM

Thank you for the great 5 start review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/24/2020 08:18 AM

Thank you for the great 5 start review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
OO
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Oshia O.
Temecula, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/13/2020 04:50 PM

Thank you so very much for the great 5 star review. I hope that you are doing well in these tough times. Thank you for coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service dept and reputable workers.
Excellent service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/13/2020 04:50 PM

Thank you so very much for the great 5 star review. I hope that you are doing well in these tough times. Thank you for coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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