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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

Verified Customer
Wildomar, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service.
Professional respectful and very clear on returning information about my vehicle. Made the process simple and I will be returning for all future services.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/25/2020 10:57 AM

Thank you for the great 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LM
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Linda M.
Wildomar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Carlos and staff appreciated
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/24/2020 08:37 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
PM
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Patrick M.
Lake Elsinore, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/14/2020 08:32 AM

Thank you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JW
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Joette W.
Menifee, CA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pick up and delivery of vehicle from and to my home!
What a pleasure it was to have my vehicle picked up from and delivered back to my home. It was a huge time saver as I usually wait for my vehicle when serviced.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/11/2020 09:47 AM

Thank you so very much for the great survey. Hope everyone is staying safe and hope to see you again in the future.






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JP
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John P.
Murrieta, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service and access to service
Hours are great and the service is great, too. The warranty covered a sensor even past what I thought was normal!! Thank-you!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/03/2020 02:06 PM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
KM
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Kenton M.
Lake Elsinore, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always great service. We took the car for service at the Corona location and they claimed to have done the service in five minutes. Unbelievable. We doubted there was any service done. So we took the car to Temecula location and had the best, most friendly, and efficient service. We will continue to go to Temecula for all our Hyundai needs.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/31/2020 08:37 AM

Thank you for  the great 5 star review. We are very glad we took such great care of your vehicle. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
PH
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Penny H.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest Service
They kept me well informed about the service of my car and don’t try to add something you don’t need. They’re very honest. Carlos was great!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/31/2020 08:37 AM

Thank you for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
HD
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Henry D.
Murrieta, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Best service. Never disappointed
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/24/2020 08:19 AM

Thank you for the great 5 start review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/24/2020 08:18 AM

Thank you for the great 5 start review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
OO
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Oshia O.
Temecula, CA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent!!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/13/2020 04:50 PM

Thank you so very much for the great 5 star review. I hope that you are doing well in these tough times. Thank you for coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Fallbrook, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service dept and reputable workers.
Excellent service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/13/2020 04:50 PM

Thank you so very much for the great 5 star review. I hope that you are doing well in these tough times. Thank you for coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
GL
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Gloria L.
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a Pleasure
I always find it a pleasant experience dealing with Temecula Hyundai. Everyone is very friendly and helpful.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/13/2020 04:48 PM

Thank you so very much for the great 5 star review. I hope that you are doing well in these tough times. Thank you for coming in to have your vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
PM
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Patrick M.
Lake Elsinore, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
thanks
great job
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/01/2020 11:16 AM

THANKS






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
FB
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Felisa B.
Fallbrook, CA
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt service.
Excellent.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/29/2020 09:15 AM

Thank you so much for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
RH
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Ray H.
Temecula, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and friendly service
Scheduling is easy and service is great.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/29/2020 09:14 AM

Thank you so much for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TJ
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Todd J.
Temecula, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall done
N/A
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/09/2020 08:00 AM

We appreciate the great 5 star review. Thank you so much for coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Hemet, CA
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice staff
We’ve had the used car 2 years now. So far the brand hasn’t impressed me as much as I hoped. There’s been several small issues that make me feel Hyundai may indeed be a “cheap” car. We’ve been in several times for small fixes and things that have been thankfully covered under warranty for the most part. However, service has stood by the brand and the staff is always very nice and helpful. The wait times can be long and even when they aren’t they are usually longer than the estimated time we get quoted. I keep going back because the staff is so nice though.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/08/2020 10:44 AM

Thank you for the feedback. If I can assist with anything in the future please let me know. I am thankful for you coming in to see us because of our staff. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TS
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Terry S.
Hemet, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Fast and efficent
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/03/2020 10:20 AM

Thank you for the great 5 start review. We appreciate your business in these times. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
DH
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Doug H.
Temecula, CA
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
responsive
I think Temecula Hyundai has an excellent Service Department. But, I am not happy that I have had to replace now, both driver set and passenger seat forward and backward switches.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/28/2020 07:47 AM

Thank you for the great 5 star review. Hope all is well in these hard times.  I hope both seats work ok from now on. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TM
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Teresa M.
Menifee, CA
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Service at a Fair Price - Ask Questions
Although the service provided was Quality Service at a Fair Price; there was something that can be approved upon. For instance, when my wife called to schedule an oil change; it was recommended to her that since our leased vehicle mileage was over 15k that they recommended a 15k maintenance check with an out the door cost of $289.00. Although she initially agreed, I called to get an explanation of what service was to be performed. I was transferred to a Mr. Carlos, who explained that this service included a complete vehicle inspection, oil change, replacement of the engine and cabin air filters and tire rotation and balancing. I mentioned to Carlos that since (per coupons your website) a complete vehicle inspection was a free service already offered, that we recently had the engine air filter replaced by your service department and that we get regular oil changes and tire rotations - besides the cabin air filter, what else was to be done that would justify a $289.00 versus the out the door price of $105.00 for an oil change (with coupon) and tire rotation and tire balancing (with coupon)... a savings of $184.00 (excludes cabin air filter). Mr. Carlos agreed that the initial recommended service could have and should have initially been explained more in detail and if alternative options were available that makes more sense they should have been offered. Carlos was apologetic. Although I do not feel that there was any intentional malice, this is a concern that bothers me. Thanks, Jim
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/18/2020 12:22 PM

Thank you for the survey. I hope that if you ever need anything you will get a hold of me. I will do my best to take care of you guys. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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