DONNELL BROWN

SERVICE CONSULTANT

College Park Hyundai

Overall Rating

4.7

(303 reviews)

72

Reviews of DONNELL BROWN

EB

Eric B.

Silver Spring, MD

2013 Hyundai Elantra

ReScore Review™

09/27/2017

Verified Customer

Category: Service

It was their own computer that went wrong come on guys

Good quality service in awesome Parts Department

Recommended

Original Review

09/22/2017

Service Type: Repair

Category: Service

It was their own computer that went wrong come on guys

Their own computer went wrong it was it was ridiculous come on guys it's your computer you need to maintain it or don't put it on my car next time I won't get a Hyundai

Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/23/2017 08:05 AM

Please allow me to apologize that we did not provide you with our goal of 5 star service. Mike Goldberg, Service Manager will be in contact with you to discuss your experience in more detail. We appreciate your feedback and for the opportunity to improve - thank you!

Employees worked with

SERVICE CONSULTANT

Verified Customer

Columbia, MD

2013 Hyundai Elantra

ReScore Review™

09/28/2017

Verified Customer

Category: Service

Responsive Customer Care

Mike Goldberg was very responsive to my concerns. Overall, very fine service. I will keep coming back for more.

Recommended

Original Review

09/12/2017

Service Type: Repair

Category: Service

Recent experience

I wish the billing counter would not hide the available discounts for services rendered. I had a 50% discount coupon delivered to my e-mail address half an hour after I had paid full price and already left the service shop.

Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/13/2017 05:17 AM

Thank you very much for you feedback. Mike Goldberg, Service Manager will be in contact with you today to introduce himself and work to address and resolve your concerns.

Employees worked with

SERVICE CONSULTANT

WW

Wayne W.

New Carrollton, MD

2015 Hyundai Sonata

ReScore Review™

09/02/2017

Verified Customer

Category: Service

service resolution

I spoke with Mr Goldberg.I voiced my concerns about what had happened. He listened and understood my point of view.He explained his position, and how important customer services was to him. By the end of the conversation, I was very satisfied.

Thank you,
Mr Goldberg

Recommended

Original Review

08/29/2017

Service Type: Maintenance

Category: Service

I would return for my next service

2

Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/30/2017 06:19 AM

I am very sorry for our lack of communication during this visit. Mike Goldberg, Service Manager will be in contact today to address and resolve your concern. We really appreciate your feedback and for the opportunity to improve. Thank you

Employees worked with

SERVICE CONSULTANT

HB

Helen B.

Silver Spring, MD

2014 Hyundai Accent

04/09/2022

Service Type: Repair

Verified Customer

3

Category: Service

not what i expected

I'am not sure if i would use this particular Dealership again

Melodie W. from College Park Hyundai responded on 04/11/2022 05:35 AM

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us. At your convenience, please contact me at 301-441-1313 ext 2705

Employees worked with

SERVICE CONSULTANT

AP

Allen P.

Lanham, MD

2020 Hyundai Palisade

ReScore Review™

04/07/2022

Verified Customer

10

Category: Service

Comfortable working with Mr Donnell and Ms Woods

Re-doing review because I used a review survey from a different visit... other than April 7, 2022

Employees worked with

SERVICE CONSULTANT

JD

Jacqueline D.

Silver Spring, MD

2021 Hyundai Kona

04/05/2022

Service Type: Repair

Verified Customer

8

Category: Service

Great

All was just perfect ?

Melodie W. from College Park Hyundai responded on 04/06/2022 07:33 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

AP

Adama P.

Adelphi, MD

2011 Hyundai Accent

02/25/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

I came in and Mr. Donald greeted me by my name. He remembered what my car needed and it was done on time.

I bought my car at the same location and my car had been serviced by the same location since 2011.

Christopher H. from College Park Hyundai responded on 02/26/2022 05:51 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

CH

Charles H.

Bladensburg, MD

2013 Hyundai Accent

02/11/2022

Service Type: Maintenance

Verified Customer

9

Category: Service

Maintenance for my vehicle

The wait was a little to long, but otherwise my experience was very old.

Christopher H. from College Park Hyundai responded on 02/11/2022 07:02 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

Verified Customer

Washington, DC

2018 Hyundai Tucson

02/03/2022

Service Type: Repair

Verified Customer

10

Category: Service

Great service!

Exceptionally great service...this is the place for my Hyundai.

Melodie W. from College Park Hyundai responded on 02/03/2022 02:17 PM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Employees worked with

SERVICE CONSULTANT

WM

Walter M.

Riverdale, MD

2019 Hyundai Tucson

02/01/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Hyundai service

As a Hyundai car owner I want everyone to experience the greatest experience with the team at College Park Hyundai

Christopher H. from College Park Hyundai responded on 02/01/2022 01:06 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

HM

Hannah M.

Laurel, MD

2017 Hyundai Tucson

01/22/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Head light bulbs replacements

Impressed

Melodie W. from College Park Hyundai responded on 01/22/2022 11:45 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

PC

Pedro C.

Silver Spring, MD

2021 Hyundai Santa Fe

01/13/2022

Service Type: Repair

Verified Customer

10

Category: Service

Quick

Good people and love doing their job

Christopher H. from College Park Hyundai responded on 01/13/2022 11:26 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

Verified Customer

Beltsville, MD

2015 Hyundai Sonata

12/30/2021

Service Type: Repair

Verified Customer

2

Category: Service

Revamp Your Customer Service

Customer service has disappeared here and needs big improvements. Phone needs to be answered sometimes. Explain the work before and after.

Melodie W. from College Park Hyundai responded on 12/31/2021 04:38 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Melodie W. from College Park Hyundai responded on 12/31/2021 04:41 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Employees worked with

SERVICE CONSULTANT

BW

Beverly W.

Washington, DC

2018 Hyundai Elantra

12/18/2021

Service Type: Repair

Verified Customer

9

Category: Service

The service department team work to get you services ASAP

The only issue at this service date was sitting in the showroom because the waiting area was maxed out. No fault of the team.

Christopher H. from College Park Hyundai responded on 12/18/2021 07:14 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Melodie W. from College Park Hyundai responded on 12/20/2021 05:22 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

SH

Sherill H.

Bladensburg, MD

2018 Hyundai Santa Fe Sport

12/14/2021

Service Type: Repair

Verified Customer

9

Category: Service

Experience was excellent

Working with Donnell Brown to get my car fixed was superb

Christopher H. from College Park Hyundai responded on 12/14/2021 02:26 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

MM

Murielle M.

Silver Spring, MD

2017 Hyundai Sonata

12/14/2021

Service Type: Repair

Verified Customer

10

Category: Service

Always amazing customer service

I bought all my cars from this dealer and just absolutely love their amazing customer service. Try Donnell at the service dpt, you won’t be disappointed.

VINCENT B., Service Director from College Park Hyundai responded on 12/15/2021 07:30 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

AH

Areatha H.

Silver Spring, MD

2016 Hyundai Elantra

12/13/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great Service

The customer service was GREAT !!

Christopher H. from College Park Hyundai responded on 12/13/2021 05:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

HM

Hannah M.

Laurel, MD

2017 Hyundai Tucson

12/04/2021

Service Type: Repair

Verified Customer

10

Category: Service

Check Engine light

Thanks for the good will repair in relation to the mileage when the Check Engine light came on .

Christopher H. from College Park Hyundai responded on 12/04/2021 05:14 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

SA

Sophonia A.

Washington, DC

2017 Hyundai Santa Fe Sport

11/30/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great work thanks Hyundai

?

VINCENT B., Service Director from College Park Hyundai responded on 12/01/2021 05:55 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

DS

Denise S.

Bladensburg, MD

2015 Hyundai Tucson

11/30/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

ABOVE the norm =service!!!!

Great service/excellent professional customer service/ iwill retun for future service ?

VINCENT B., Service Director from College Park Hyundai responded on 11/30/2021 02:22 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with

SERVICE CONSULTANT

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