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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

TW
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Tracy W.
Silver Spring, MD
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2019
verified customer Verified Customer
Category: Service
Rescore
issue resolved
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/24/2019
Service Type: Repair
Category: Service
Multiple visits w no change
After multiple visits for check engine light and shaking, problem still persists.
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 03/25/2019 05:13 AM

I am very sorry to read that the check engine light came back on.  Mike Goldberg our Service Manager will contact you to discuss how he will work to resolve this for you.  Thank you for your feedback and for the opportunity to work with you towards a resolution

MICHAEL J G., Service Manager from College Park Hyundai responded on 03/30/2019 06:26 PM

Thank you for giving us the opportunity to make things right. We truly appreciate the updated review.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AD
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Ashley D.
Laurel, MD
2016 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everytime
Every other time I take my car up here for a simple oil change they always forget to do something one time they forgot to put my engine air filter compartment down and my car was making a loud muffling noise the next time they didn't top off fluids in my car so I had no windshield wiper fluid during the snow
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/04/2018 12:38 PM

I am very sorry Ashley for the condition of your windshield wiper fluid. It may be frozen.  Mike Goldberg, Service Manager tried to reach you today to take care of this for you. We look forward to working with you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/29/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Usually fine
Service department is usually fine but some of the newer front facing employees need to better communicate and learn up on the vehicles.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 12/29/2017 04:30 PM

Please allow me to apologize that we did not provide you with our goal of 5 star service.  Mike Goldberg, Service Manager will contact you to work towards a resolution.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Springfield, MO
2012 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2017
verified customer Verified Customer
Category: Service
Manager helped smooth over 4-hour wait situation
Following my 2-star review, the manager of College Park Hyundai called to apologize for the wait time and offer a credit to help make up for the lost time. I'm impressed with the follow-up and decision-making that seems to be happening behind the scenes to improve this location's customer service and management.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/12/2017
Service Type: Repair
Category: Service
Unexpectedly took hours and hours
I went in for an oil change. Two and a half hours later, I was told I needed a simple tire patch. After four hours and 15 minutes, I finally had keys in hand. I was given a discount on my bill ... but I have no idea why you leave someone waiting in your waiting room without transportation for more than four hours for two simple, speedy tasks. I do usually have a fine experience with them, and the oil changes there usually take 60-90 minutes (also not speedy, but not this bad).
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 10/12/2017 12:49 PM

I am very sorry for the amount of time the repairs took during this visit.  Mike Goldberg, Service Manager will contact you to discuss your experience in more detail.  Thank you for your feedback and for the opportunity  to improve.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
WW
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Wayne W.
New Carrollton, MD
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2017
verified customer Verified Customer
Category: Service
service resolution
I spoke with Mr Goldberg.I voiced my concerns about what had happened. He listened and understood my point of view.He explained his position, and how important customer services was to him. By the end of the conversation, I was very satisfied.

Thank you,
Mr Goldberg
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/29/2017
Service Type: Maintenance
Category: Service
I would return for my next service
2
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/30/2017 06:19 AM

I am very sorry for our lack of communication during this visit.  Mike Goldberg, Service Manager will be in contact today to address and resolve your concern.  We really appreciate your feedback and for the opportunity to improve.  Thank you

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customer Verified Customer
10
Category: Service
Corrected any issues with my appt
The service department advisor and the department manage that made amends by reaching out to me about the service issue caused by their third party vendor. They were very concerned about the poor detailing service and will being discussing it with the vendor. The mechanic will correct putting on my rain guards.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/08/2021
Service Type: Maintenance
6
Category: Service
There was some service issues.
My service advisor was friendly and courtesous but the service was poor. The mechanical work was incompleted because of them not having 3m double sided tape. The detailer did a poor job with cleaning the interior and the rear windshield.
VINCENT B., Service Director from College Park Hyundai responded on 11/09/2021 06:11 AM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext. 2705.

I look forward to speaking with you and working to re-gain your confidence in our ability to serve you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Lanham, MD
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
verified customer Verified Customer
10
Category: Service
Review
Thanks for your service
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2021
Service Type: Repair
6
Category: Service
Service
Was ok
BRANDON C H. from College Park Hyundai responded on 09/07/2021 05:08 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance

 

STEVE S. from College Park Hyundai responded on 09/10/2021 11:10 AM

Thank you for taking the time to compleate the survey. Your feedback is very important to us. I woul like to speak to you directly to learm more about your experiance so I can work with our staff to make your visits more pleasant. you can contact me directly, Steve Sparks, College Park Hyundai Customer Realations 443-575-3110 at your convience. Thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Columbia, MD
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customer Verified Customer
Category: Service
Service center people are excellent but Hyundai cars are worse
had the several issues with my Hyundai sonata 2017 model and my car did not complete 4 years and 40000miles.
Most frustrating issue was with the trunk. I was having trouble with trunk lock and wrote to dealer, somehow dealer missed my message after sometime trunk completely locked out. I again contacted dealer for repair, this time dealer was kind enough to schedule an emergency appointment but couldn't fix the problem due to unavailability of the replacement part. Dealer ordered that part from Hyundai which took around 15 days to get that that part (I don't know which shipment service they use). However, this time dealer was in touch with me and took proper care of the issue and replaced the part after it arrived.
I am frustrated with Hyundai car, they just want to sell their car to be sold but they don't care for the customer if they have any issue in future with their car. I am planning to buy a new car for my wife but that will definitely not be Hyundai for sure.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/15/2020
Service Type: Repair
Category: Service
Service center is OK but Hyundai is a worst car
I had the several issues with my Hyundai sonata 2017 model and my car did not complete 4 years and 40000miles.
Most frustrating issue was with the trunk. I was having trouble with trunk lock and wrote to dealer, somehow dealer missed my message after sometime trunk completely locked out. I again contacted dealer for repair, this time dealer was kind enough to schedule an emergency appointment but couldn't fix the problem due to unavailability of the replacement part. Dealer ordered that part from Hyundai which took around 15 days to get that that part (I don't know which shipment service they use). However, this time dealer was in touch with me and took proper care of the issue and replaced the part after it arrived.
I am frustrated with Hyundai car, they just want to sell their car to be sold but they don't care for the customer if they have any issue in future with their car. I am planning to buy a new car for my wife but that will definitely not be Hyundai for sure.
Recommended
VINCENT B., Service Director from College Park Hyundai responded on 11/16/2020 11:33 AM

Thank you for sharing the feedback from your recent visit to our Hyundai service department. As the Service Lane Manager it is important for me to hear about your experience and understand where we fumbled. I have genuine interest in fixing current processes and also improving our service operations going forward. When there is an opportunity for us to communicate please reach out to me through email or phone with the information below. I would openly invite an opportunity to resolve any concerns. I would like to contact you today to discuss your visit. I am sorry that we have let you down.

 Steve Fradkin
Service Management
301 441-1313 ext 2703

MICHAEL J G., Service Manager from College Park Hyundai responded on 11/16/2020 11:47 AM

Atul, thank you for taking the time to speak with me today. I will send the rescore request as we discussed, and assure you that I will do everything I can to restore your faith in Hyundai and your Sonata.

Thanks again,

Michael Goldberg

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
hyundai
good
Recommended
STEVEN M F. from College Park Hyundai responded on 08/18/2020 05:06 AM

Thank you for taking the time to complete the survey. Your feedback is very important to me. It allows me to learn, coach and train our staff. I will like to speak with you directly to learn more about your experience so I can work with our staff to make it better for next time. Thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
BL
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Bruce L.
Columbia, MD
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Be willing to follow-up!
When I checked in I had a question on whether I needed a rotation (easily checkable by looking at my history). I didn't need one, but the rotation was performed. Apparently a lug nut was lost during the rotation, and the car sat until I asked about the status. To their credit, service management made sure the lug nut was replaced, and all 4 wheels were reset on a lift.
Recommended
STEVEN M F. from College Park Hyundai responded on 07/29/2020 12:25 PM

Good afternoon Mr. Leroy. I wanted to again take this opportunity to thank you for the feedback on our performance with your service visit as it is our report card and shows us where we can improve. We apologize for the lack of ammenities with regards to refreshments, but the current situation dictates that we can't have those items available. As we discussed, I am a coffee-holic myself, and not being able to brew coffee has, if nothing else, given me ample opportunity to get additional excercise walking to and from Dunkin Donuts every day! Should you have any issues or concerns in relationship to your visit, do not hesitate to contact me directly, Steve Fradkin, (301) 441-1313 ext 2703. 
Again, we thank you for your business and for your valuable feedback! 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2020
verified customer Verified Customer
Category: Service
Satisfactory Service
The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2020
Service Type: Repair
Category: Service
Acceptable service
The Tech was great in communicating
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/04/2020 01:15 PM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. I would like to speak with you in the coming week to learn more about what happenned so we can improve our service to you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
NK
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Nana K.
Greenbelt, MD
2014 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Need better customer service in the service dept
Idk if I would or wouldn’t recommend someone because it’s not the entire business that unsatisfactory just just the associates at the service dept.
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:10 PM

Thank you for taking the time to complete the survey. Your feedback is very important to me. It will help me coach our staff to improve our service in the future. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SL
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Seong Ho L.
Silver Spring, MD
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/13/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Location
The College Park Hyundai Service Department need to improve the system in the management of customer's wait time and update of service process. Overall, the waiting time in the lounge is too long.
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/15/2019 05:54 AM

Thank you for taking the time to complete the survey. I will look thru our records of your visit to see how we can improve and will follow up with you. Your feedback will be used when coaching our staff.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JS
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Jeannette S.
Burtonsville, MD
2017 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Staff are nice and prioritize communication - keep you updated on progress of your car's servicing.
Staff are nice and prioritize communication - keep you updated on progress of your car's servicing.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/09/2019 04:16 PM

Thank you for taking the time to complete the survey. Your feedback is very important. I would like to find a way to work with your schedule and get this pesky check engine light resolved. I will be in touch. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JW
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Janice W.
Hyattsville, MD
2013 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
N/A
N/A
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/02/2019 12:09 PM

Thank you for taking the time to complete the survey. Your feedback is very important to me so I can coach our staff to improve the service for you in the future. I'd like to reach out to you soon to discuss personally some of the steps we will be taking to ensure your complete satisfaction.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
CS
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Craig S.
Greenbelt, MD
2013 Hyundai Elantra Co
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
work almost complete...need windshield sticker added
All work completed and explained well and now ready for some road trips--just missing windshield sticker indicating when next oil change is due.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/06/2019 08:02 PM

Thanks for taking the time to complete the survey. I apologize that we did not put the updated sticker in the windshield. I will get that mailed to you tomorrow morning so you don't have to make the return trip. Please let me know if there is anything else that we can do to earn the full 5 Star rating. I look forward to speaking with you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Super Charged
I was to be able to trust the mechanics at the college park Hyundai dealership but it’s hard when the status of my batter over the phone is different then on my receipt. On my visit before my most recent I was told my battery wouldn’t make it through the winter and it lasted a year. I will probably try. Different Hyundai dealership farther from my home and hope they make recommendations based on the facts and not try to get more money for services I don’t need just yet.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/06/2019 07:53 PM

Thank you for taking the time to complete the survey. I would like to review your repair order to find the correct data. Please contact me directly at mikegoldberg@RRRautos.com so I can access your data and history. I look forward to working with you to regain your trust and confidence.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MK
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Martin K.
Lanham, MD
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The workers make it great
Kono m
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/01/2019 03:40 PM

Thank you for taking the time to complete the survey. I would like to speak with you personally to find out what we can do to earn a 5 Star rating. I look forward to working with you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JA
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Joke A.
Silver Spring, MD
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Adebayo
N/A
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 03/30/2019 06:19 PM

Thank you for taking the time to complete the survey. I am Michael Goldberg, Service Manager at College Park Hyundai. I will be reaching out to you personally to get some details so I can use the information to coach and train our staff and resolve any issue that may need attention. I look forward to working with you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
College Park, MD
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/24/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
N/a
N/a
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 05/24/2018 11:54 AM

I am very sorry that we did not provide you with out goal of 5 star service.  I have asked Mike Goldberg to reach out to you to re-gain your trust.  Thank you 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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