DONNELL BROWN

SERVICE CONSULTANT

College Park Hyundai

Overall Rating

4.7

(303 reviews)

72

Reviews of DONNELL BROWN

Verified Customer

Takoma Park, MD

2013 Hyundai Elantra

02/16/2018

Service Type: Repair

Verified Customer

Category: Service

Decent service

I got two recall repairs done free of charge & it didn't take too long. Online Scheduling was great as well. After the repairs the technician gave me a detailed list of items that should be taken care of at my next tuneup, which was helpful. He told me the estimated prices of each item, but didn't pressure me into having them done there.

The waiting area is very nice, though I wish they would mute the TV. While I was waiting for my car, I got a text from the sales department trying to sell me a new Hyundai, which I found very annoying and intrusive. I had one other experience with the sales department before I bought my Hyundai, and that wasn't good either. The service department is great, but the salespeople seem very smarmy and capitalistic, which is why I didn't buy my car from them.

Not Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 02/17/2018 11:04 AM

Thank you for your feedback. I am very sorry about your poor experience with our sales team. Mike Goldberg, Service Manager will be in contact to make sure that you are comfortable returning in the future for service. We appreciate the opportunity to improve!

Employees worked with

SERVICE CONSULTANT

EB

Eric B.

Silver Spring, MD

2013 Hyundai Elantra

01/12/2018

Service Type: Repair

Verified Customer

Category: Service

Averaged

Averaged if you need a dealer you only have two choices this or Fitzgerald.

Next time I'll stay away from Hyundai

Not Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/13/2018 01:30 PM

Thank you for your feedback. Mike Goldberg, Service Manager will be in contact with you to discuss how we can make you comfortable returning to College Park Hyundai. We look forward to working with you.

Employees worked with

SERVICE CONSULTANT

AD

Ashley D.

Laurel, MD

2016 Hyundai Elantra

01/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

Everytime

Every other time I take my car up here for a simple oil change they always forget to do something one time they forgot to put my engine air filter compartment down and my car was making a loud muffling noise the next time they didn't top off fluids in my car so I had no windshield wiper fluid during the snow

Not Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/04/2018 12:38 PM

I am very sorry Ashley for the condition of your windshield wiper fluid. It may be frozen. Mike Goldberg, Service Manager tried to reach you today to take care of this for you. We look forward to working with you.

Employees worked with

SERVICE CONSULTANT

DR

Donte R.

Greenbelt, MD

2011 Hyundai Genesis

01/01/2018

Service Type: Repair

Verified Customer

Category: Service

I can't say I had a great experience

I will not bash all the staff there because I believe there are some awesome people there, however, my experience was unacceptable and caused me additional time and money.

Not Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 01/02/2018 12:21 PM

Please allow me to apologize that we did not provide you with our goal of 5 star service. Mike Goldberg, Service Manager will be in contact with you to work towards a resolution. Thank you for your feedback and for the opportunity to improve.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Greenbelt, MD

2013 Hyundai Sonata

ReScore Review™

11/24/2017

Verified Customer

Category: Service

Thankful to the team!

Service Manager Mr. Goldberg and his team has demonstrated excellent team work, professionalism , knowledge, and Great service recovery skills. I'm appreciative for there dedication and ability to turn my disappointment into assurance and satisfaction. Thank you for taking great care of my vehicle needs and customer concerns.

Recommended

Original Review

11/24/2017

Service Type: Repair

Category: Service

Need to yield the best service and work to make it worth the wait

Service delivered not with the wait

Not Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/24/2017 07:35 AM

Please allow me to apologize that our team did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I am truly sorry for our poor performance. Mike Goldberg, Our Service Manager will be in contact with you to work to regain your confidence in our ability to serve you. Thank you for your feedback and for the opportunity to improve.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Saint Leonard, MD

2016 Hyundai Veloster

11/16/2017

Service Type: Repair

Verified Customer

Category: Service

At least they fixed the car...

They took care of the problem, but that's about it... The service was done at noon, hours before I came to pick up my vehicle at 2pm and yet I had to wait 15minutes for the service member to finish paperwork. He was unable to drive my car up front for me because it's a manual transmission so I had to wait for another member to bring it up. When I got the vehicle back, it was not washed which I thought was a complimentary service for getting my car repairs done at the dealership... I'm just glad that the service was free because there was a safety recall that I was never even told about until halfway through getting the service done.... Oh well, it could have been a better experience, but the important part is at least the problem seems to be fixed.

Not Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 11/16/2017 03:06 PM

Thank you for your feedback. We will be sure to use your feedback to improve. Mike Goldberg our Service Manager contact you and work to re-gain your confidence in our ability to serve you.

Employees worked with

SERVICE CONSULTANT

JB

John B.

Hyattsville, MD

2014 Hyundai Santa Fe

09/05/2017

Service Type: Repair

Verified Customer

Category: Service

see comments

shadey

Not Recommended

ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/05/2017 08:40 AM

I am very sorry Mr. Burns for our lack of communication and assistance during this visit. Mike Goldberg, Service Manager will be in contact to discuss this further and work to re-gain your confidence in our ability to serve you. Thank you for your feedback and for the opportunity to improve.

Employees worked with

SERVICE CONSULTANT

HP

Hernan P.

College Park, MD

2020 Hyundai Palisade

08/06/2021

Service Type: Maintenance

Verified Customer

Category: Service

7500 miles mantenance

Very friendly, professional and Excelente service,

Recommended

BRANDON C H. from College Park Hyundai responded on 08/06/2021 03:12 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Brooklyn, MD

2018 Hyundai Sonata

07/09/2021

Service Type: Repair

Verified Customer

Category: Service

5

Mr. Brown was very helpful the service department was very professional I would definitely try again

Recommended

BRANDON C H. from College Park Hyundai responded on 07/09/2021 12:37 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

SN

Steve N.

Lanham, MD

2020 Hyundai Tucson

07/06/2021

Service Type: Repair

Verified Customer

Category: Service

Great

Service is perfect

Recommended

BRANDON C H. from College Park Hyundai responded on 07/06/2021 03:42 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

SW

Steven W.

University Park, MD

2019 Hyundai Elantra

07/03/2021

Service Type: Repair

Verified Customer

Category: Service

Routine maintanance

Everything went well. Maintanance was completed quickly and professionally. I schedule the appointment, brought the car in and was able to go home a short time later. Making for a happy customer.

Recommended

BRANDON C H. from College Park Hyundai responded on 07/03/2021 02:07 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

KB

Kulani B.

Hyattsville, MD

2018 Hyundai Santa Fe Sport

07/02/2021

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

I was assisted from parking, to get a parking,and everyone I approached was very pleasant overall it’s a good service I got.

Recommended

BRANDON C H. from College Park Hyundai responded on 07/02/2021 12:06 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Adelphi, MD

2018 Hyundai Elantra

06/30/2021

Service Type: Maintenance

Verified Customer

Category: Service

Vehicle Service

The Service reps are very efficient and accommodating. Services needed and performed on my vehicle have always been efficiently completed.

Recommended

BRANDON C H. from College Park Hyundai responded on 06/30/2021 02:32 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Capitol Heights, MD

2014 Hyundai Sonata

06/30/2021

Service Type: Maintenance

Verified Customer

Category: Service

Excellent

This is a clean facility and professional staff.

Recommended

BRANDON C H. from College Park Hyundai responded on 06/30/2021 12:19 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

SC

Sonia C.

Silver Spring, MD

2017 Hyundai Tucson

06/29/2021

Service Type: Repair

Verified Customer

Category: Service

Fantastic service

Exemplary Service Department, clean, friendly and welcoming!

Recommended

BRANDON C H. from College Park Hyundai responded on 06/29/2021 01:29 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Burtonsville, MD

2015 Hyundai Sonata

06/04/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Great communication

Recommended

BRANDON C H. from College Park Hyundai responded on 06/04/2021 04:56 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

SM

Sherrill M.

Brentwood, MD

2013 Hyundai Sonata

05/31/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Hyundai Service Visit

My recent service visit for my Sonata was a pleasant one....I was checked in quickly.....they contacted me with the list..went over everything they felt needed to be done....it made sense to go ahead and get all the suggested work done...I dropped off early am on Monday......my car was completed Tues evening but I couldn't get there for the pick up til weds am.....at checkout my service man went over everything again....even got to use my service coupons....then walked with me out to get my car....I would have liked to have had a loaner...would have saved me a lot on a rental...but all in all..a pleasant enough experience....I am always nervous/upset when Dwayne Joseph has to go in the shop.and I have been thru a lot of trials and tribulations lately......I appreciate my service persons care and patience...Thank you College Park Hyundai!!!!

Recommended

BRANDON C H. from College Park Hyundai responded on 05/31/2021 12:07 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

LW

Linda W.

Silver Spring, MD

2021 Hyundai Elantra

05/27/2021

Service Type: Repair

Verified Customer

Category: Service

Loving my New delivery

My daughter Aarika' and I went into the dealership to purchase Extended Warranty for the 2018 Elantra. And Ike the Finance Manager made me a offer that we couldnt refuse, with affordable payment. We purchased a 2021 Hyundai Elantra and love it. Its the beautiful unusual blue. Ebonni we love you! You gave us a awesome deal in 2018. You have moved up in position....Congratulations. Ike and Kola you are Top Notch. I will highly recommend this staff to everybody that I come in contact with. They are the Best!!!

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 05/27/2021 02:07 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Verified Customer

Upper Marlboro, MD

2020 Hyundai Elantra

04/30/2021

Service Type: Maintenance

Verified Customer

Category: Service

Good customer service

Good customer service

Recommended

BRANDON C H. from College Park Hyundai responded on 05/01/2021 10:33 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

RA

Rosetta A.

Washington, DC

2016 Hyundai Tucson

04/30/2021

Service Type: Repair

Verified Customer

Category: Service

Personnel are very polite and helpful.

Personnel are very polite and helpful.

Recommended

VINCENT B., Service Director from College Park Hyundai responded on 04/30/2021 07:53 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with

SERVICE CONSULTANT

Displaying Review 21 - 40 of 326 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.