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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

Verified Customer
Washington, DC
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Review
My service advisor, Donnell Brown, provides excellent customer service. I appreciate the manner in which he takes the time to explain maintenance issues to customers and gets the service done in a timely manner.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 11/17/2019 05:58 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating! Your comments made Donnell's day. We look forward to serving you again in the future.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
HG
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Howard G.
Severn, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
My scheduled appointment was on time and the service quick and courteous.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 08:57 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star survey and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MA
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Mohammed A.
Silver Spring, MD
2015 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trying their best
The personnel/employees appear to be doing their best. The whole service center needs to be expanded
if the services are to improve beyond being "good" to becoming "better."
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:24 PM

Thank you for taking the time to complete the survey. We do have some physical limitations, but will continue to work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
NK
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Nana K.
Greenbelt, MD
2014 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Need better customer service in the service dept
Idk if I would or wouldn’t recommend someone because it’s not the entire business that unsatisfactory just just the associates at the service dept.
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:10 PM

Thank you for taking the time to complete the survey. Your feedback is very important to me. It will help me coach our staff to improve our service in the future. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service maintenance
Received above average service.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:39 PM

Thank you for taking the time to complete the survey. We appreciate the 4 Star survey and your comments! We will continue to work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EK
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Elbert K.
Beltsville, MD
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Complaint
Hi
When I was there doing my first maintenance check in my wife’s Santa Fe, I was told there would be a sticker in the car wind shield to tell when to do it next time.
I got to the car, and there was no sticker.

Besides it, was all good.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:19 PM

Thank you for taking the time to complete the survey. I don't know why the oil change reminder sticker was not there. I will have 1 mailed to you. We will continue to work hard to earn that 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AP
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Alisha P.
College Park, MD
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
courteous service technician --- took the extra time to answer questions I had regarding my vehicle
would appreciate correcting the spelling of my name
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/07/2019 05:55 PM

Thank you for taking the time to complete the survey. We appreciate the 4 Star rating and your comments! Please reply back with the correct spelling and I will update our records.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
GM
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Glorice M.
Washington, DC
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The kind, friendly and professional employees.
The mechanic Juan was excellent and very courteous even as I drove in. He was ready to assist me before I knew what was wrong.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/07/2019 05:50 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
KY
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Karim Y.
Washington, DC
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Thanks for quality service and friendly greeting
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/07/2019 05:45 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
DC
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Donna C.
College Park, MD
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
I've always had great customer service.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/21/2019 07:12 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EJ
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Elizabeth J.
Washington, DC
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
verified customerVerified Customer
Category: Service
Mike Goldberg
Mike Goldberg is a manger that listens and is very knowledgeable about what is needed in the service center and that is customer service. No matter what customer service always wins.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/17/2019
Service Type: Repair
Category: Service
very disappointed.
poor service
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/17/2019 02:30 PM

Thank you for taking the time to complete the survey. I'm glad I got to speaqk with you this afternoon. I look forward to meeting you tomorrow morning and I assure you that we will get the issue resolved as quickly as possible. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AN
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Ashley N.
Beltsville, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Donnell Brown did a great job on making sure my vehicle was well taking care of.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/21/2019 07:31 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating anmd you comments made Donnell's day!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SL
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Seong Ho L.
Silver Spring, MD
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Location
The College Park Hyundai Service Department need to improve the system in the management of customer's wait time and update of service process. Overall, the waiting time in the lounge is too long.
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/15/2019 05:54 AM

Thank you for taking the time to complete the survey. I will look thru our records of your visit to see how we can improve and will follow up with you. Your feedback will be used when coaching our staff.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Cheverly, MD
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great team
Excellent service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/21/2019 07:40 AM

Thank you for taking the time to complete the survey. We appreciate the 4 star rating and will work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EW
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Ezekiel W.
Silver Spring, MD
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Satisfied
Everything went the way it's supposed to go. No complaints!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/21/2019 07:41 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SK
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Selina K.
Silver Spring, MD
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Donnel is the best Associate to work with
Alison panics if Donnel is not at work that day, he is da Best.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/11/2019 07:06 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating, and your comments made Donnell's day!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JS
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Jeannette S.
Burtonsville, MD
2017 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff are nice and prioritize communication - keep you updated on progress of your car's servicing.
Staff are nice and prioritize communication - keep you updated on progress of your car's servicing.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/09/2019 04:16 PM

Thank you for taking the time to complete the survey. Your feedback is very important. I would like to find a way to work with your schedule and get this pesky check engine light resolved. I will be in touch. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TW
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Tommy W.
Hyattsville, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt, friendly, courteous service staff.
The appointment was scheduled in advance. I was seen at the appropriate time and service began. In was kept in the loop as service prohressed. Completion of service was timely and the service representative explained what to expect ahead.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/06/2019 03:15 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JT
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Joyce T.
Hyattsville, MD
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
A great place to buy and have your car serviced.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/06/2019 03:13 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SB
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Sherri B.
Washington, DC
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service...
Great service.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 09/06/2019 03:11 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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