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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / DOUG KING
DK

DOUG KING

Zimbrick Hyundai West
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(76 reviews)
66

Reviews of DOUG KING

RV
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Rhonda V.
Monona, WI
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service during pandemic.
Service staff were patient and courteous. Car was ready as promised.
Recommended
Employees worked with
DK
DOUG KING
BL
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Barbara L.
Madison, WI
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Care for my car - care for me
The team at Zimbrick took care of my Veloster, and also took measures for their employee's and my safety out of care during the early days of the virus. I appreciated how thoroughly they walked me through the 98,000+mi service, and explained what would be needed out of ordinary wear-and-tear in the future. My (Velosi)Raptor is fit to fly another day!
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Fitchburg, WI
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do not rip you off with unecessary work
Only perform requested work and explain why you may need other things
Recommended
Employees worked with
DK
DOUG KING
PM
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Patrick M.
Mc Farland, WI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!!!
I rolled into Hyundai west off the Beltline with a flat tire. Within one hour they had my tire patched and I was on my way.

Thank you to everyone in the Service Department for your help!! You turned what could have been the start of a bad day into a great experience. Keep up the good work it is appreciated!!
Recommended
Employees worked with
DK
DOUG KING
CB
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Caroline B.
Madison, WI
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people who work there
I find the people at the repair shop to be very personable and willing to serve. There service is very timely. The mechanic found some safety problems that my regular mechanic missed on the last check-up. I really appreciated that.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service!
They were very quick, accommodating, and even washed my car as a bonus! Thanks guys!
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Middleton, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Saved the Day
I had a very stressful incident (car would not start while in a car wash), AAA sent someone to jump my car and Zimbrick worked me in to replace the battery.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 01/17/2020 11:57 AM

Hopefully the rest of your day was less stressful.  I am happy we were able to get you back on the road.  Thank you for the great review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
DK
DOUG KING
TD
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Terri D.
Lodi, WI
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great staff
Zimbrick Hyundai staff are knowledgeable and great to work with.
Recommended
Employees worked with
DK
DOUG KING
JQ
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James Q.
Mc Farland, WI
2013 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Missing lug nuts
Concerned about lack of carefulness; one missing lug nut might be okay but not two
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/31/2019 08:39 AM

Thank you for the feedback from your last service visit.  I apologize that you had to return with the vehicle and have us correct our mistake.  Thankfully there was no damage caused and we were able to get everything corrected.  I have reviewed this with the technician that worked on your vehicle.  We will make sure this does not happen again going forward.  Again I apologize for the inconvenience.
If there is anything else we can do please feel free to let me know.  I will make sure Andy or Doug reach out to you when the new locking lug nuts arrive. 
Thank you again for your feedback.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
DK
DOUG KING
MB
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Mary B.
Milton, WI
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great service!
Recommended
Employees worked with
DK
DOUG KING
AM
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Alexander M.
Madison, WI
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Bundling Could be Improved
Shop rates for services that require the same steps could be bundled to less of a dollar rate.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 12/18/2019 01:14 PM

Thank you for feedback from your last visit.  I apologize our appointment center did not reach out to you prior to your visit and have the correct tires here for you.  I will make sure to speak with them directly and address this concern.
Also we will at times reduce our labor when multiple repairs overlap and can be combined but it does not always apply.  Unfortunately in this case with the tires already being on sale for buy 3 get the 4th for $1 and the brake service being set at a standard price, we do not reduce labor for other repairs even though the wheels are already removed.
If you have questions or would like to discuss this further I am happy to speak with you.
We really appreciate your business and feedback and are always looking to improve our service.    

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
DK
DOUG KING
MK
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Michael K.
Oxford, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Car service
They are all very nice and informative.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Service technicians do a great job.
Recommended
Employees worked with
DK
DOUG KING
LJ
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Lynn J.
Juneau, WI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Competent service
The scheduled service was completed more quickly than estimated.
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Verona, WI
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
New Tires with Oil change
Great Service
Recommended
Employees worked with
DK
DOUG KING
LB
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Lucy B.
Spring Green, WI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Zimbrick has always been so helpful and timely.
I always appreciate anytime I have to deal with Zimbrick, their service is always great and timely. Everyone that I've had to deal with is very professional and kind.
Recommended
Employees worked with
DK
DOUG KING
DS
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Dan S.
Barneveld, WI
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I’m done
Love the car but service is inconsistent. Had issues in the past and was told by the service manager we could take our business elsewhere. We did for awhile, but distance was an issue so we came back. Car returned worse then when I brought in. No timely resolution, so I left. Service Manager has yet to return call after 2 days. I’m done
Not Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2007 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Will visit again...
Will visit again...
Recommended
Employees worked with
DK
DOUG KING
Verified Customer
Madison, WI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
I have been very pleased with the service over the last 3 years. Jeff Winchel is fantastic.
Recommended
Employees worked with
DK
DOUG KING
TJ
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Tadeusz J.
Baraboo, WI
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service 1
The job was completed earlier that I assumed. Thanks.
Recommended
Employees worked with
DK
DOUG KING
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