DAVID SHIPLETT

I am sorry to hear you are having trouble with your vehicle.  Your check engine light could be caused by numerous issues.  If you would like to bring it in for us to look at it we would be glad to.  I am a little confused about the timing if you could clarify  we worked on the vehicle 03/18 and we got this on 4/23.  Did you call in and speak to anyone the on 3/19

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Ms. Valerie Beck,

I am extremely sorry that your air bag light came back on. Please bring it in so we can look at your vehicle. I am unaware as to what the concern is currently. If it is the same part, it is  under warranty and you would incur no additional charges. We want your vehicle running and operating properly. We will diagnosis the concern for free. I really am sorry if you think we would mislead you on your repairs, I can assure that is not our goal. If your repairs could be done under warranty, we certainly will do that.  

This is a copy of your warranty pasted below

Campaign Not Performed   (0 found) No outstanding recalls

5NPDH4AE6BH001669


I am sorry

Mr. Zach Hughes,

 First i would like to apologize for the confusion on your visit.
When you arrived at the dealer on 7-15-16, We diagnosed that you needed a window regulator and motor in the drivers door and scheduled an appointment for 7-25-16 at 2:30
PM to install those parts. I believe we also repaired the a/c control head on your previous visit on 7-15-16. I also am sorry about the oil change and will be more than happy to give you a complimentary oil change for future use. It is our goal to try and complete your requests on one visit but on occasion(s) we have to order parts.

Mr Shah,  I am sorry to see you did not feel you received good service while here.  I will be reaching out soon.

Mr. Ellis,

Please, by all means, please call when you have a chance.
We will be more than happy to look at it again. I am very sorry.

Mr. Watkins,

  I apologize it should not take that long, I can assure you it will be addressed. I would like to offer you a complimentary oil change on your next visit for your inconvenience. You have always been a loyal customer and I am sorry we let you down sir.

Mr. Kieth Kotschwar,

I apologize if there was a misunderstanding sir, it shows, you brought the vehicle in for a problem with the seat and we replaced a switch. That is the only thing listed on the repair.
On your previous visit you had declined for us to diagnose your back up camera, is that what you are referring to? Please call when you are able, i am unaware of anything else that was needed.

I am sorry to hear your visit here was not excellent.  I will be contatcing you today to discuss this matter. 

Thank you for takin the time to speak with me about your concerns 

Mr. Wentz,

  I am sorry you had a less than Favorable visit let me know what we need to do to earn a 5-star review Hyundai grades us that way anything less than 5 star in their eyes is a complete failure.

Penny, 

 I apologize we did something wrong, what happened?
Hyundai grades us on 5 star ratings, so anything less than this is a failure. Please let me know how we could earn a 5 star from you we thought everything was great.

Ms Lombardi,

Mr. Lyons,

I apologize for the mis communication, that was not done to mislead you intentionally. When the vehicle arrived we tried to jump start the vehicle and we were unsuccessful in doing so. upon further diagnosis of the said problem, we had found the connection was bad. Then re-tried to jump and it then did start with no issues. I do apologize, we did a poor job of communicating.

Mr. Harvey (John), 

  I apologize something like this happened, it will be addressed today. I will be more than happy to punch your card.
I as well live in Keller and it hard to get here. I appreciate your loyalty to our store.

Ms. Fedor,
First of let me say on behalf of Eckert Hyundai we apologize for the time constraint.
I can assure you that is not our intentions, our job is to look out for your car, so you don't have too. The advisor should have keep you informed if additional time was required. Please see me on your next visit and i will comp your oil change.

Sir,
i will look into it and follow up. I am disappointed it is our goal to be competitive with all tire shops for same make and models of our tires.

Thank you for the posiitve feedback. 

Thank you sir, i will pass it along.

Thank you sir.

Mr. Nguyen,

  We do indeed work on every piece of your vehicle.
Please by all means let us know and we will schedule.

Thank you