Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
DV

DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

IE
gravatar
Isabel E.
Los Angeles, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The service department staff takes the time to educate you about your car and maintenance needs. They answer all my questions.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:10 AM

We appreciate your feedback and look forward to making your experience with us to be a great one next time, too.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
EG
gravatar
Elizabeth G.
Ontario, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service, very knowledgeable and helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:13 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^      

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MC
gravatar
Maria C.
Montebello, CA
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Execellent
Javier was very help and help save money since I am single mom and this is my first hopefully will be a while before I need to buy another
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/18/2019 01:54 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
verified customerVerified Customer
Category: Service
Service dept.
Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2019
Service Type: Maintenance
Category: Service
The service people are very helpful.
When I bought the car I was supposed to have bluelink. Free for 1 year ,but it was never connected to it. I went back and they did give me 5 months. I found that the salesman was very nice, but the closers were inpatient and very pushy. And I didnt expect to have problems so soon!
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2019 08:22 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for agreeing to re score.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:40 PM

Thank you for feeling out the survey, again.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
VP
gravatar
Veronica P.
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Same Great - Fast - Service
I have been bringing my Sonata here since purchase in 2017 and the service has always been great. From check in to pickup. And a plus is they still offer a free wash with service!!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:43 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
Verified Customer
Los Angeles, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and Courteous Service.
Arrived on a Friday morning for the complimentary oil change. No lines. Very few waiting for service due to the holiday weekend. Promptly greeted by car attendant Daniel, who began the process. Inside, while waiting to speak to the service rep who was busy helping someone else, Jae asked if I needed help and took care of me. Let men know they would give the car a quick car wash as well and that it would be ready in an 1hour and half. I went for the walk and the car was ready when he said it would be. Great experience. Thank you Puente Hills.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/04/2019 08:32 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
La Puente, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Satisfied Customer
The service was great and employees were courteous and friendly.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/04/2019 08:33 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

 

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
FM
gravatar
Frank M.
Walnut, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Immediate service and met timeframe committment. I like that!! Frank M
Great explanation on time to complete my service and met their comment. Way to go Service!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2019 10:51 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
AM
gravatar
Anissa M.
Whittier, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Very helpful and not pushy
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:53 PM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
OM
gravatar
Olivia M.
Monterey Park, CA
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I am very pleased with the service done on my Santa Fe. My service representative, Javier, was excellent, and he kept me informed on what was being done. Everything was explained to me. The price was reasonable and I am very pleased.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:55 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CM
gravatar
Christy M.
Walnut, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
Courteous service and competitive prices.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:55 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
DT
gravatar
David T.
Chino, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
My service rep have me professional and courteous atention
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019 11:40 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

                       

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
MT
gravatar
Michael T.
Cty Of Cmmrce, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The Customer Service Is great. Wendy Calderon was an amazing help at the service drive. Everyone was really friendly and polite. Great atmosphere at Puente Hills.
Puente Hills Hyundai is a great facility with amazing and helpful people and I will definitely go back.
I don't think I would recommend the Vehicle I got to any of my family or friends though,
as it is very unsafe. The car hesitates on take off as well as sputters like it wants to turn off. I have almost been
in a couple accidents because of that. If I would have known the car was going to do that I would of never
purchased it. I am very disappointed and fearful for my family in this vehicle. I almost want to contact Hyundai to see what can be done.
On the upside Puente Hills Hyundai is trying everything they can to help me out.
I like Hyundai's I just wouldn't recommend the Elantra Sport Turbo very unsafe.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/26/2019 04:32 PM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here at service was a positive one. Wendy will love this review.

I feel bad that you are not completely happy with your Elantra....  Please let me know if there is anything I can do for you to like your car again.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
CL
gravatar
Carmen L.
Rowland Hghts, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great customer service
Javer is awesome he is always so polite and friendly I love the fact I am always called by my name and not just another number. I look forward to my next visit.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/17/2019 10:36 AM

We always appreciate positive feedback from our customers.
Thank you for the 5 stars

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
RS
gravatar
Richard S.
Whittier, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Solid Visit
Hyundai,
Javier and all your service reps have been very professional.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019 11:07 AM

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

                                                        

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
JM
gravatar
Jenny M.
Pomona, CA
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
One very satisfied customer! ???
Jay Lee was awesome!! He was very helpful and went above and beyond to address all the concerns I had about my car. I will definitely will be bring my 2011 Hybrid Sonata for service again to Puente Hills Hyundai. So relieved that I finally found a reliable shop that I can trust. ???
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019 12:13 PM

Thank you for the beautiful wording! Jae will love this review.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
La Puente, CA
2018 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long wait
Waiting area was nice and plenty of space but 2 hours for an oil change on a weekday morning seems ridiculous
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/03/2019 01:20 PM

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

For a long wait, everyday is kind of unpredictable.  When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part.  We are trying to find better way to shorten the waiting time though.

   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.





Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
SO
gravatar
Silviano O.
Hacienda Heights, CA
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient friendly , like family
Always good service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/02/2019 11:03 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
MC
gravatar
Marian C.
La Habra, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Department
I appreciate the convenience of being able to schedule appointments for my car maintenance services. Always on schedule, no waiting and services are completed at the promised time. Very friendly and professional staff.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 09:06 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
VM
gravatar
Victor M.
La Puente, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I always get the best fast service here the service staff is so helpful and very polite and professional
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/29/2019 09:04 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.