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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

Verified Customer
Pomona, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customerVerified Customer
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progress. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2018
Service Type: Repair
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progres. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/05/2018 08:26 AM

    It’s unfortunate the service did not meet your expectations.  But I am glad to hear that at least Tino did a good job. Please call us if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 11/14/2018 03:59 PM

Thank you for the re scoring. Tino appreciate you, too.^^
We will make sure to take care of you better next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
TS
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Tim S.
Montebello, CA
2009 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
cars returned to customers with warning lights on.
I hadn't come to your dealership for some time do to a previous bad visit to your dealership, seems like nothings changed.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/29/2018 08:29 AM

It’s unfortunate the service did not meet your expectations.  Please call us back if we can help you in the future.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
SM
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Sorangela M.
Los Angeles, CA
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too long a wait
Oil change took too long. I do not look forward to a service. Who knows how long that’ll take if an oil change alone took more than 2 hours
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/19/2018 05:24 PM

I am sorry that your experience with us was not a good one.  Sometimes we have days like that. Please visit us again and look for me.  I will personally take care of you.  Thank you for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
DC
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Dorene C.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Javier is great
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2018 10:23 AM

I agree with you.  I am glad we make you happy. Thank you for taking time and do survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CO
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Christian O.
Diamond Bar, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service advisor Javer is exceptional. He is the ONLY reason I continue to bring my car to Puente Hills Hyundai for service. I have been made to feel less-than-important by other service advisors and even called a liar by one of them. Javer keeps me coming back.
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CW
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Courtney W.
La Habra Heights, CA
2011 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not great
not recommended this dealer to friends.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/04/2018 08:19 AM

Hi Courtney,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Upland, CA
2018 Hyundai Ioniq Plug
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely,Good Service
Had an 8:00 am appointment. My car was checked in immediately .
Javier Esquivel set me up and assured me that my car would be done in about 1 hr. He told me he would find me or call my cell when the car was done. Sure enough, at about 9:00 he found me and I was on my way in about 5 mins.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 11:40 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Chino Hills, CA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai review
My service adviser was acceptable, she kept me in the loop with my vehicle, and did what she could to assist, for the most part. However, the tech that worked on my car was crap. I took my car in because it broke down due to a recall for the engine (metal in oil), after i had already taken it in and they said there was no issues related to said recall. Anyways i get my car back (on Friday before a three day weekend) drive it around, and finally arrive home for the night. When i got in it the next day my wife was outside and heard a noise coming from the engine (did not hear the night prior due to radio/driving with the windows down). I open the hood and notice that my serpentine belt is not on track, in fact it was probably close to 1/4 inch off track. ON TOP OF THAT my engine was missing a bolt, where the alternator connects/mounts to right side of the engine/connected to serpentine belt. This is completely unacceptable, no one offered to replace my belt that wore 1/4 inch off track for 100+ miles due to their negligence, and how in the hell do you miss a bolt, that could have caused a serious problem resulting in a possible car accident. I love my car, but i will never buy a Hyundai again. I was/am extremely upset about the service i received. I will try to convince any one i know to never buy a Hyundai either. OH I ALMOST FORGOT, the warranty for my car that is under my and my wife's name was in my fathers name. And no one had any idea how this happened or how to fix this, and i have yet to hear any update on this. I am not trying to get any one in trouble, but again this is completely unacceptable, and my car will never go back to a Hyundai dealer/shop unless its for a recall or warranty issue.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/04/2018 08:39 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
DV
DONNIE VO
Verified Customer
Pasadena, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy Service
Told me it would take about 2 hours to get my car serviced. A little over an hour later, my car was up and running! Awesome
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/01/2018 07:29 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
LM
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Linde M.
Rowland Heights, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Not so complete auto service
Quick to advise services, then you pick up vehicle and then don't have anymore time for you. the only reason i bring in our vehicle for service is because we paid for extended services.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:17 PM

Hi Linde,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
Hawaiian Gardens, CA
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst Service Department
Worst service department ever. The service manager is dishonest and does not follow through with promises or agreements.
Not Recommended
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
CF
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Chris F.
La Verne, CA
2011 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Communication during a long stay at your dealership
Not Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
LM
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Linde M.
Rowland Heights, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to home
.......
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/22/2018 01:41 PM

Linde,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
DV
DONNIE VO
SK
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Stanley K.
Rowland Heights, CA
2016 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Stan kan
Treat your Genesis customer better and update your mechanics skill
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/08/2018 07:45 AM

Hi Stanley,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that yoI will  contact you directly.

Employees worked with
DV
DONNIE VO
Verified Customer
Walnut, CA
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Longest oil change ever
Even with an appointment - I had to wait to be checked in - I had to inquire about my car almost 1 1/2 hours later - then find the service advisor and then wait for a cashier to take my money -On top of that I felt I was given erroneous information regarding the cabin filer.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/06/2018 03:11 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
DS
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Debby S.
Diamond Bar, CA
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Do not come here
Car sent in for simple oil change. Turned down extra maintenance. When I got car back, there were new grinding noises. Called to report, no one assisted. Finally got through, and was told it was not their fault and was laughed at. Never purchase a hyundai from any dealer, bad experience at both locations I've visited.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 03:14 PM

Hi Debby,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you for answering my phone call to let me know about your experience.
I am looking forward to bring your vehicle to our dealership for replacing brakes.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CR
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Celia R.
La Puente, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
My experience was positive
The reason I gave them a positive rating
It’s because the times that I’ve been there personnel have been very friendly and very
Profesional, also if there’s something my car needs they come to me and explain what needs to be done
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
HM
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Helga M.
Hacienda Heights, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
I received the car as promised and it was even washed. Joseph went out of his way to change the battery on my key fob. Only complaint is that it took about 20 minutes to get my car brought up front which is rare. I’ve never had that happen before.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/24/2022 11:30 AM

Dear customer,
 I am so sorry that you had to wait that long to get your car back..... When the pressure washer and air blower was going off, sometimes they cannot hear the radio.  Thank you for understanding.  It will not happen again.  We appreciate the generous 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JO
JOSEPH OWEN
DV
DONNIE VO
TH
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Thomas H.
Menifee, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
PH Hyundai is the best
We moved from Rowland Heights to Menifee, over 1 hour away. The service at PH Hyundai is so good we make the time to travel to PH to service our Santa Fe.
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
RK
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Roger K.
Diamond Bar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
100% reliable, personal service
I have purchased and serviced 3 cars at your dealership over the past 10 years. I can depend on quality service and working with Javer Esquivel has been a wonderful experience. I trust him completely.
SEAN K., Service Director from Puente Hills Hyundai responded on 01/25/2022 10:40 AM

Dear customer,
Thank you so much for the great review.
Your kind words are much appreciated. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
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