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SureCritic / Hyundai Dealer / Puente Hills Hyundai / DONNIE VO
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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

DG
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Diane G.
West Covina, CA
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent visit
Clean facility, pleasant staff but wish service appointment was timely. Do a better and quicker job cleaning car or eliminate that service. Time and great service is critical for me since we pay dealer rates.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/10/2018 11:56 AM

I am sorry to hear that you were not pleased with our service time.  We will continue to try to make improvement on that.  And yes.  We still have loyalty points.  You automatically earn points every service you purchased here.  You don't have to do anything.  I will remind Tino to make sure to go over the recommendations before release the car.  And I have to say thank you for the generous 4 star review.  We will make sure to earn 5 stars on your next visit.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
SP
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Sun P.
Chino Hills, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/08/2018 10:37 AM

Thank you for the review.  We will make sure to earn 5 stars next time.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
OR
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Oscar R.
Bell Gardens, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great service. I've had my 2010 Genesis coupe serviced at PHH since 2013. Now I own a 2017 Elantra Value Edition. I will continue to have my Elantra serviced for more years to come! Keep up the great work. Thank you.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/23/2018 05:47 PM

Thank you for the kind comment.  We will make sure to earn 5 stars from you next time.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
Verified Customer
West Covina, CA
2005 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer services
....from Alex Lee & C Park. Their understanding & professionalism made my experience at Hyundai very satisfactory.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/20/2018 01:11 PM

Hi Judy,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
JP
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Jong P.
Brea, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
KIND
Even it was Saturday...so busy schedule but they give me a best service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018 04:30 PM

Hi Jong,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
La Puente, CA
2016 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Blank
Comments are present.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/18/2018 10:17 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
SC
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Sylvia C.
Temple City, CA
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Received great service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:12 PM

Hi Sylvia,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
DV
DONNIE VO
Verified Customer
Whittier, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
I was served well. Their was a little bit of miss communication,but was cleared up quickly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:12 PM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
DV
DONNIE VO
DC
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David C.
Fullerton, CA
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good facilities
Take too much time to fix the problem.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:13 PM

Hi David,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
MS
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Martha S.
Upland, CA
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Friendly
Had a great experience at Puente Hills Hyundai. From the very beginning when I drove my car in, the service person was friendly and personable, cracking jokes, and getting me in right away; to the person who checked me in and out!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/30/2018 04:18 PM

Hi Martha,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
DV
DONNIE VO
Verified Customer
La Puente, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First service visit
Courteous employees but amenities were week for such a big dealer. Other dealers I went to when I was searching for a car had way better coffee and snacks. Service took longer than estimate. Wash was okay
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/12/2018 10:07 AM

Hi,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent first service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
O
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O.
Cudahy, CA
2012 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good place
Good
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/10/2018 03:53 PM

Hi Oscar,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
DV
DONNIE VO
Verified Customer
Monterey Park, CA
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, but still overpriced.
I come here because so far it's the dealer that has treated me best so far, unfortunately their prices, like all other dealers unfortunately most services are still way overpriced for what the service actually is being performed on the car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/07/2018 08:21 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JH
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John H.
Rowland Heights, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT WHEN PHONE IS ANSWERED.
I LEFT MY CAR THERE FOR SERVICE AND CALLED TO ASK FOR THE STATUS OF IT AFTER A COUPLE OR MORE HOURS. THE FRONT DESK GIRL ANSWERED PHONE AND TRANSFERRED ME TO SERVICE BUT NO ONE PICKED UP THE PHONE. I CALLED THREE MORE TIMES AND AGAIN NO ANSWER. (ONLY THE FRONT DESK) NOT SERVICE DEPT. I HAD MY SISTER DRIVE ME THERE AND WAS TOLD MY CAR WAS READY. I WENT TO THE AREA WHERE I HAD TO PICK UP PAPER WORK AND A WOMAN AND MAN WERE THERE JUST SITTING BY THEIR PHONES. I TOLD THEM I HAD CALLED THREE OR FOUR TIMES AND NO ONE PICKED UP. THEY BOTH LOOKED AT ME AND SAID NOTHING. THOUGHT YOU WOULD LIKE TO KNOW ABOUT THIS EXPERIENCE.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/06/2018 01:48 PM

Hi John,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CL
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Chia Chuan L.
Trabuco Canyon, CA
2015 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service and friendly
The service we received was very good. We had our Santa Fe detailing and tire rotation done this time and it was very well done, except that there was a scratch mark on the front hood caused by the polishing wheel that we did not catch it after the service. We will contact your service department and hopefully you could fit it on the next detailing appointment.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/24/2018 10:27 AM

Hi Chia,
Thank you for your survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service!
Brought my car in on a Friday afternoon without an appointment for an oil change & they took care of it right away! And washed the car, too!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/13/2018 08:26 PM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
DV
DONNIE VO
JC
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Juliette C.
Hacienda Heights, CA
2016 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt service
This was my first service visit to this dealership as I had purchased my Santa Fe at another dealership for the past 2 years. I was taking it there even though it was much further from home than the few miles to this one Even though I hadn't made an appointment they attended to me promptly, went over what needed to be done. They completed the work and had me out quickly.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/06/2018 08:17 AM

Hi Juliette,
Thank you for 5 star survey with being loyal customer.
We are happy to hear that you received prompt service from us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Northridge, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
Service writer and technical were professional and communicated well.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/18/2018 04:39 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We strive to provide 5 star service to our customers.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
ER
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Erin R.
Crestline, CA
2008 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Folks
Overall, I am very pleased with the service at Puente Hills Hyundai.
My only problem was from my last service call. The service department fixed my alternator, but said I needed to go elsewhere for a new battery. I eventually came back to the dealership for the battery, but it should have been handled in one service call, not two.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/18/2018 11:47 AM

Hi Erin,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I am looking forward to seeing you soon.

Employees worked with
DV
DONNIE VO
Verified Customer
Covina, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center
Each person is courteous and helpful. Service takes a little more time than expected.

Javier was good at being interactive with customers.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/05/2018 04:07 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
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