EP

EFREN Y PALMA

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(41 reviews)
63

ML
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Marilyn L.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Love Huffines Hyundai Service
Love Huffines Hyundai Service Department
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/13/2022 12:08 PM

Marilyn, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good
Very Good
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/13/2022 12:02 PM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Will be coming back
Great experience!
BRANDON H., Service Director from Huffines Hyundai Plano responded on 12/31/2021 01:55 PM

Thank you for the feedback. We appreciate it. 

Brandon Henson Service Director 972-867-5000
Employees worked with

Verified Customer
Carrollton, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Service
recall
The service was very successful. The technician was friendly and did the job on time. Highly recommended
Employees worked with

Verified Customer
Plano, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Fast and friendly
Straight forward and very friendly people!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/30/2021 05:14 AM

Thank you for your feedback. I will be reaching out to you later today. 

Craig Ellis Service Manager 972-202-2168
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/30/2021 01:34 PM

Left a voicemail for you would like to talk with oyu on your service visit. Thanks Craig
Craig Ellis Service Manager 972-202-2168

Employees worked with

CC
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Cheryll C.
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Quick and easy
I like the pick up services
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/30/2021 05:12 AM

Cheryll, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Carrollton, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Service
recall
The service was very successful. The technician was friendly and did the job on time. Highly recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/28/2021
Service Type: Repair
7
Category: Service
recall
They don't seem to do basic vehicle inspections. There was no engine oil in my car and nothing was said.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/28/2021 12:26 PM

Please give me a call back at 972-202-2168. I left a voicemail and would like to take a look at your vehicle. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with

CN
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Chiedza N.
Wylie, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
Service was great... Exceptional
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/27/2021 05:47 AM

Chiedza, thank you for taking the time to share your feedback. We look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

WK
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Wanda K.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service Department
They have obviously changed staff since I last went there as they were very nice and very caring about my issues. Would recommend to others
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/22/2021 01:57 PM

Wanda, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customer Verified Customer
8
Category: Service
Services
Excellent overall ?
Employees worked with

Verified Customer
Plano, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customer Verified Customer
8
Category: Service
Services
Excellent overall ?

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/15/2021
Service Type: Maintenance
8
Category: Service
Service for the first time
No comments
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/15/2021 12:52 PM

This survey is for the service department and is Efren's survey for the service experience. I will be calling shortly.  

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Amazing
Did amazing job! Left with a good impression
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/04/2021 07:41 AM

 thank you for your feedback. We appreciate you choosing Huffines!

Craig Ellis Service Manager 972-202-2168
Employees worked with

LE
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Lori E.
Terrell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
recall visit
We brought out 2019 Tuscon in for a warranty recall and the staff at the dealership was very friendly and helpful, they got our car back in a timely matter and everything was to our satisfaction, thanks to the great staff at Huffins of Plano.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/01/2021 05:14 AM

Lori, thank you for taking the time to share this feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Kona Service
No openings for service for my Kona as all of November was fully booked but I logged in one evening and saw an opening for 5:30 pm Friday evening. Booked it on line received a follow up call confirming. The stressful part was driving to the Dealership. Once there, the service was quick and friendly. Nice way to end my Friday and start my weekend
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/24/2021 05:36 AM

Thank you for your support! We value your business! Glad we got your Friday ended on a good note. 

Craig Ellis Service Manager 972-202-2168

Employees worked with

Janice B.
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/17/2021
Service Type: Repair
9
Category: Service
Overall the dealership is a great experience.
This is a great dealership to lease a vehicle. Employees go out of their way to make you satisfied and happy. Glad I chose Huffines in Plano for my dealership.
Craig Ellis good service manager, excellent sales manager Lamar Rogers. I will always return to Huffines in Plano. Thank you so much.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/18/2021 10:17 AM

Janice, I am sorry that you didnt have a great experience. I will be contacting you today to get the opportunities resolved. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with

DS
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Deborah S.
Dallas, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Experience was good
I had to find someone to talk to after waiting upon arrival. The advisor didn’t really ask me anything about the car. Appeared the oil was changed and the outside was washed. The tires we not checked.
I just assumed everything was fine and checked out.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/11/2021 08:20 AM

Deborah, thank you for your feedback and business.  Efren will reach out with you to go over the multipoint on your vehicle. Thanks Craig

Craig Ellis Service Manager 972-202-2168

Employees worked with

Verified Customer
Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
It was a great experience.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/02/2021 01:06 PM

Thank you for your support! We appreciate your business!

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Frisco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Quick courteous service
Service personnel great
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/20/2021 01:04 PM

Thank you for your valued business. We value your trust and confidence in us and sincerely appreciate  you!

Craig Ellis Service Manager 972-202-2168
Employees worked with

DY
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David Y.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
Great Service!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/15/2021 07:32 AM

Your commitment as a customer is much appreciated! We look forward to serving you again in the future!

Craig Ellis Service Manager 972-202-2168
Employees worked with

TJ
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Tommy J.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Customer for years!
Great service and friendly people!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/15/2021 08:34 AM

Thank you for your valued business! We value your trust and confidence in us and sincerely appreciate you!

Craig Ellis Service Manager 972-202-2168
Employees worked with
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