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SureCritic / Hyundai Dealer / McGrath City Hyundai / EDDY VELLEGA
EV

EDDY VELLEGA

McGrath City Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(723 reviews)
73

Reviews of EDDY VELLEGA

CM
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Caldwell M.
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
THE BEST CARE I CAN GET. ED THE MAN.
YES
Recommended
Charles F. from McGrath City Hyundai responded on 05/20/2017 01:58 PM

Hello Caldwell,

Thank you for choosing McGrath for Hyundai Service needs. We appreciate you taking the time to share your experience. Your decision to allow us to allow us to service your vehicle is important. You’re a valuable customer and we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with
EV
EDDY VELLEGA
CS
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Cedric S.
Oak Park, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Me
The people
Recommended
Charles F. from McGrath City Hyundai responded on 05/20/2017 01:59 PM

Hello Cedric,

Thank you for choosing McGrath for Hyundai Service needs. We appreciate you taking the time to share your experience. Your decision to allow us to allow us to service your vehicle is important. You’re a valuable customer and we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with
EV
EDDY VELLEGA
RC
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Ralph C.
Chicago, IL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Team goes above and beyond what is expected. Password
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/18/2017 02:35 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
GR
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Guillermina R.
Chicago, IL
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
This is not the first time this happens.
What happened?! the customer service went from a high to a very low once I got the car home. I'm not far from your location on grand and oak park so I don't know what caused the smokey situation with my car later that afternoon. In addition, i left two messages, one on Monday and the other on Tuesday. I finally received a call on Wednesday after requesting the name of the CEO on your online chat. Unfortunately, I cannot take calls until after 3:30 p.m. but I did call back. I was told that a Mr or Ms. Varella (?) had called me. I'm on lunch now so I'll try calling back. Status on the car is the smoke is now white coming out of the exhaust - not sure if that's any better than the think black color on monday afternoon.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/18/2017 10:12 AM

Hello Guillermina,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2007 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2017
verified customerVerified Customer
Category: Service
Ed
Ed is the reason we continue to service our cars there
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/17/2017
Service Type: Maintenance
Category: Service
They need to have parts in Stock and Rentals
Yes but I would inform them of my issues
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/18/2017 10:44 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JA
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Joyce A.
Chicago, IL
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The atmosphere is comfortable and relaxing.
Appreciate the quality of service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/16/2017 11:05 AM

Hello Joyce,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
DC
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Doris C.
Chicago, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The whole customer service team was great
The whole customer service team was great
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/16/2017 11:07 AM

Hello Doris, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
PL
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Paul L.
Chicago, IL
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Organized very well
Great
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/12/2017 12:01 PM

Hello Paul,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JA
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Jesus A.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/08/2017 08:10 AM

Hello Jesus,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
TA
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Thomas A.
Elmhurst, IL
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Equus
Excellent
Recommended
Charles F. from McGrath City Hyundai responded on 05/06/2017 08:27 AM

Hello Thomas,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience. You’re a valuable customer & we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
McGrath City Hyundai
CFLOYD@MCGRATHCITY.com
773-889-9090 Ext. 5016

Employees worked with
EV
EDDY VELLEGA
EW
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Elijah W.
Bellwood, IL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Dissatisfied
As of today problem still not resolved and vehicle is back in the shop for repair when the issue could have been resolved in the 5mths the dealership had my vehicle for an engine recall once my car stopped on me and almost caught fire
Not Recommended
Charles F. from McGrath City Hyundai responded on 05/06/2017 08:18 AM

Hello Elijah

My name is Charles, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 5016. I look forward to speaking with you soon.

Respectfully,

Charles Floyd
Service BDC
McGrath City Hyundai
CFLOYD@MCGRATHCITY.com
773-889-9090 Ext. 5016

Employees worked with
EV
EDDY VELLEGA
EP
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Edward P.
Elmwood Park, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
4/29 visit
friendly but professional and great quality of work and service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/03/2017 02:05 PM

Thank you for taking the time to post this review. Hope you enjoy the rest of your day!

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Chicago, IL
2011 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Department
Even with an appt. took almost an hour and half for an oil change.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/02/2017 08:30 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
SR
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Sherri R.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
wait time was longer than expected considering that you open at 7:00am and I arrived at 6:45am
no more comments
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/27/2017 08:45 AM

Hello Sherri,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
Verified Customer
Oak Park, IL
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service this time around!
Hyundai addressed my vehicles needs in a timely fashion.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/27/2017 08:43 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JB
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John B.
Chicago, IL
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service people are all awesome
I have been going to this location since I came back to Chicago. Always a great experience.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/24/2017 12:24 PM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
DT
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DARLENE T.
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service
see previous
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/21/2017 07:43 AM

Hello Darlene,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
JC
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Janessa C.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
WONDERFUL EXPERIENCE!
PROFESSIONAL AND FRIENDLY! FREE CAR WASH WAS GREATLY APPRECIATED!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/18/2017 01:14 PM

Hello Janessa, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
MG
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Martha G.
Chicago, IL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Yes
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/18/2017 01:19 PM

Hello Martha, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
EV
EDDY VELLEGA
HR
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Herman R.
Elmwood Park, IL
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My review.
Great job!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/18/2017 01:19 PM

Hello Mr. Reyes,

Thank you for taking the time to post this review. Hope you enjoy the rest of your day!!! See you on the next visit!!!

Employees worked with
EV
EDDY VELLEGA
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