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SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

GS
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Glenn S.
Saint Peters, MO
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CAR SERVICED
on short notice - you took care of my car needs
Recommended
Bob R. from St. Charles Hyundai responded on 11/19/2019 05:02 AM

Thanks for the great review,we are always here to help.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Godfrey, IL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Very professional and respectful of my time.
Recommended
Bob R. from St. Charles Hyundai responded on 11/15/2019 06:13 AM

Thanks for the great review  ! we appreciate your business,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MB
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Michael B.
Saint Peters, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
Great job
Recommended
Brad D. from St. Charles Hyundai responded on 11/08/2019 05:12 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
RH
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Robert H.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people and good service
Brought the car in for state safety inspection. Everything went fine. I was in and out promptly.
Recommended
Bob R. from St. Charles Hyundai responded on 10/21/2019 04:52 AM

Thank you for the great review.we greatly appreciate your business.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
SB
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Sheila B.
St. Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly place
Friendly staff I really enjoyed working Mr DeMarcus Tunstall he was patient with me honest and forthcoming . And I am grateful for that
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/16/2019 05:01 AM

Thank you for the great review!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
DM
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Donald M.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
respect
the wife was concerned that the blind spot system wasn't working correctly - they found the problem / ordered the parts & all fine
Recommended
Brad D. from St. Charles Hyundai responded on 10/10/2019 01:13 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
SM
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Suzanne M.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above & Beyond
St. Charles Hyundai has consistently provided great customer service on my 2011 Sonata for the last 9 years, but this week they went above and beyond. The plan was to drop my car off on Monday morning and have it worked into the schedule to get the starter replaced. Even though I live almost 20 minutes from the shop, they provided a courtesy drive back to my house. As we pulled into the driveway, I realized that I was locked out of my house - the only way in was using the built in garage door opener inside the car. I forgot to grab the house keys when I left that morning. When the driver took me back to the shop (another 20 minutes of his time), I was going to drive home, open the garage door, and return the car to the shop. BUT. . . the car would not start.

After I explained my situation to the service man inside (Bob), he responded to my request for help by moving me ahead in the wait line. Within 3 hours my car was repaired and I was no longer stranded and hopeless. That was outstanding customer service. My next car will be another Hyundai - from this dealer! A special thanks to Bob (service man) and Tim (who filled in as a courtesy driver while his co-worker was attending to another need).
Recommended
Bob R. from St. Charles Hyundai responded on 10/04/2019 10:13 AM

Thank you for the great review ! we appreciate your continued service with us ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
PW
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Patricia W.
Maryland Heights, MO
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Excellent service as usual. I have purchased 3 Santa Fe's from St. Charles Hyundai and have had them serviced here. Through all the years they are still very honest and upfront. I will probably never purchase a car anywhere else.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/26/2019 02:06 PM

Thank you very much for the great survey! Hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
DK
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Denice K.
Foley, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
Quick and friendly service
Recommended
Brad D. from St. Charles Hyundai responded on 09/25/2019 02:06 PM

Thank you for the great five star survey on your recent service. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
TB
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Tammy B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
This is the best service department!!!! Whenever I need to take my car in I know it is in good hands.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/13/2019 12:16 PM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
SB
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Scott B.
Saint Charles, MO
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Didn't try to sell stuff this time
Recommended
Brad D. from St. Charles Hyundai responded on 09/13/2019 05:05 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
MC
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Mary C.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Comfortable waiting area.
Everyone there are very polite and helpful.
Recommended
Brad D. from St. Charles Hyundai responded on 09/11/2019 01:16 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
KO
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Kevin O.
Wentzville, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service from oil change, tire rotation and emission inspection
Recommended
Brad D. from St. Charles Hyundai responded on 07/16/2019 08:57 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
ZL
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Zane L.
Winfield, MO
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Saint Charles Hyundai provided wonderful service and a pleasing experience as they have done so many times in the past. When in for service recall I asked them to check a few things that were a concern for me. They explained everything in a manner which I can understand and then when I questioned the inspection they went back over the vehicle with the questions that I had and responded within two hours. Excellent workmanship and exceptional service. Thank you
Recommended
Bob R. from St. Charles Hyundai responded on 07/02/2019 05:19 AM

Thank you for the great review,your business is always appreciated with us .thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
PS
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Philip S.
Saint Louis, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
St. Charles Hyundai Sales and Service is the Best!
After a year, I'm still impressed with the team at St. Charles Hyundai. Both Sales and service have been very good.
Recommended
Bob R. from St. Charles Hyundai responded on 07/02/2019 05:19 AM

Thank you for the great review ,we greatly appreciate your business also !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JM
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Judith M.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently Great Service
Always get great service from St. Charles Hyundai from oil changes, mechanical/emission inspections to major service. The multi-point inspection they do each time alerts me to potential areas of concern, which is important in keeping my twelve year old vehicle running well.
Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 06:18 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
RE
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Robert E.
Troy, MO
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
They have a fantastic staff everyone that I dealt with was very friendly and helpful throughout the whole process and was very patient and informative.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/10/2019 05:19 AM

Thank you for the great feedback! Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
MT
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Michael T.
Weldon Spring, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service!
Friendly service, I definitely will be back.
Recommended
Brad D. from St. Charles Hyundai responded on 06/10/2019 02:41 PM

Thanks for the great review, we appreciate your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
RM
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Rosanne M.
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service yet again!
Thank you for the valet service. It is a great time saver. Gentleman that picked up and dropped off my car was very professional and cordial.
Recommended
Bob R. from St. Charles Hyundai responded on 04/24/2019 04:58 AM

Thanks for the great review ! we also appreciate your continued service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
RB
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Raymond B.
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfaction personified
Every step of the process was very professionally handled. Jay the service manager is excellent with his staff
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 04/12/2019 12:01 PM

Thank you for the great review! We are always happy to help with your automotive needs and look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
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