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SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

TF
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Tara F.
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Great service, they were fast and friendly.
JOSHUA H. from St. Charles Hyundai responded on 01/13/2022 03:12 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
HC
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Holly C.
Saint Charles, MO
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Pleasant and professional
Everyone was very nice and got my car done in a timely manner.
JOSHUA H. from St. Charles Hyundai responded on 01/06/2022 01:56 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Verified Customer
O'Fallon, MO
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customer Verified Customer
10
Category: Service
Thank you Service Team!
The St. Charles Hyundai Team goes above and beyond to make sure their customers are satisfied!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/01/2021
Service Type: Repair
8
Category: Service
Love my Sonata
Friendly Service department and didn’t have a long wait while my vehicle was being serviced.
RICK B. from St. Charles Hyundai responded on 01/03/2022 10:31 AM

Thank You 

Employees worked with
RB
RICK BERTILLO
FE
FRANK ELLIS
Verified Customer
St. Peters, MO
2020 Hyundai Palisade
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2021
verified customer Verified Customer
Category: Service
Correction on a bad experience
Thank you to josh for helping make my bad experience better. I was upset I had to go back a second time to get my car fixed but they got the job fixed and my car back to new.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/14/2021
Service Type: Repair
Category: Service
service
.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 07/15/2021 06:19 AM

Thank you for taking the time to fill out the survey.  I am sorry to hear that our scheduling department did not make sure that the parts were here before scheduling the appointment.  We are eliminating out scheduling department because of the issues like this.  I would like to talk to you in more detail on this and find a way to make it up to you for your inconvenience.  My direct line is below.  

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
direct line (636)244-5147

JOSHUA H. from St. Charles Hyundai responded on 07/28/2021 08:16 AM

Thank you for reaching back out to me.  Again, I apologize for the inconvenience and I will personally make sure it is resolved on your next visit.  Just make sure to see me when you come in for your appointment on the 9th.  If you need anything else or have any other questions please feel free and reach out to me.

Thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
direct line (636)244-5147

Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
LA
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Laura A.
Weldon Spring, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kept me advised of status. No surprises. Didn’t try to sell me other services.
Technician kept me advised of status of repairs. Gave me an accurate estimate once a determination was made on service required. Service completed in a timely manner.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/23/2021 02:48 PM

Thank you for the great five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
JP
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Jessika P.
Saint Peters, MO
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
verified customer Verified Customer
Category: Service
Thank you
Thank you for reaching out, I did not think the score would personally effect Brad at work since it’s an overall “service team” so I apologize!

Minor setbacks in the past but seeing how josh and Brad have been keeping up with reviews it seems promising.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2021
Service Type: Maintenance
Category: Service
Good
Customer service is really good, it’s the lack of minor details that are missing: stickers, reset on oil changes, taking floor mats and plastic off, etc. But there’s a lot of days where this is a great company!
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/26/2021 08:21 AM

My name is Josh Higginbotham and i am the new service manager here at St Charles Hyundai.  I appreciate you taking the time to fill out the survey and giving me this information.  I am working on changing some small processes around here to make sure we cover a little more of the details.  I am also working on increasing the staff.  Your information helps us provide better customer experience, and that is my #1 goal.  If you could take the time to rescore the survey to a 5 star I would appreciate it.  This survey directly affects Brad and I would hate for Brad to be penalized for others mistakes. If you have any other concerns or questions, please give me a call or email.


Thank you,
Josh Higginbotham
Service Manager
direct line : (636)244-5147
email : josh.higginbotham@stcharlesauto.com

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
LL
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Ladislava L.
Saint Charles, MO
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customer Verified Customer
Category: Service
Service
I did have a misunderstanding with a tech regarding service update. The service was satisfactory but there was misunderstanding through communication. The representative called me back and explain everything to my satisfaction. Thank you.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2021
Service Type: Maintenance
Category: Service
Dishonest
They will provide wrong information in the order to charge more.
Not Recommended
Ed T. from St. Charles Hyundai responded on 01/21/2021 11:57 AM

Thank you for taking the time to speak with us about your recent Service visit. I am very excited that we were able to resolve your concerns. Your 100% satisfaction is always our #1 goal. Please reach out to me personally if you ever have any further concerns.
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
PC
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Paul C.
Foristell, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Above and beyond
Didn't have an appointment but they worked me in and took care of my service needs quickly. Highly recommend!
Recommended
CLINT J. from St. Charles Hyundai responded on 11/03/2020 02:31 PM

Thank you for the great 5 star review! We look forward to seeing you in the future.

Clint Johnson
636-278-9233

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
PR
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Patricia R.
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Repair
The staff is always knowledgeable and friendly.
Recommended
Brad D. from St. Charles Hyundai responded on 11/19/2020 09:07 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
JH
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James H.
Winfield, MO
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
professionalism of service personnel
no
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/05/2020 08:12 AM

Thanks for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
LT
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Linda T.
Florissant, MO
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fingerprints
I had every time I get my car back it has fingerprints on the hood on the door I have told the advisor and they have cleaned and say it won’t happen again put it does ?
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/25/2020 12:12 PM

Thank you for the completion of the survey and have gone to measures to involve the cleanliness of the vehicles when returned to all workers. My contact information is below and I would be more than happy to wash and vacuum the vehicle. Thank you very much. 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2009 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
verified customer Verified Customer
Category: Service
Thanks for the repair job.
Thanks for thoroughly investigating all the issues we were having with our car and for fixing what you could.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/16/2020
Service Type: Maintenance
Category: Service
Poor Service
They can't fix Hyundai cars because they don't know about the cars they sell. They don't believe their customers when they say there's a problem.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/18/2020 06:59 AM

We do apologize about the inconvenience. Our service manager will be in contact to go over our most recent service with us to resolve our issue at hand. Feel free to contact me at any of the contacts listed below I would be more than happy to go over our service. Thank you. 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
SB
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Stephen B.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
perfect
perfect
Recommended
Bob R. from St. Charles Hyundai responded on 08/24/2020 01:23 PM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
CL
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Charles L.
O Fallon, MO
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent automotive facility
St Charles Hyundai is a first class facility. The service is great. I can always count on Professional staff with quick turn-around. The staff are always friendly and knowledgeable.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/24/2020 01:28 PM

Thank you for the feed back and nice comment. We sincerely appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
Verified Customer
Steelville, MO
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
verified customer Verified Customer
Category: Service
Thank you
Thank you to Tyler you solved my complaint. Once again the service was great.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2020
Service Type: Repair
Category: Service
If you are having a bad day don't take it out on customer
The service was good but the lady taking my payment was very rude. I'm aware she came off her smoke break to help me but I didn't ask her to. I was waiting very patiently since I was told they would be open till 9, no one was in service area at the time. Tyler informed me that I needed to initial and sign some papers for the warranty, she was very rude about that too. I would highly recommend Tyler, he was very helpful and polite.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/03/2020 07:07 AM

Thank you for the great conversation over the phone. We will be in touch shortly. Thank you!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Verified Customer
O'Fallon, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Techs were professional. Called when car was ready.
Techs were professional. Called when car was ready. Our salesman saw us and stopped by to ask if we were happy with the car. Luv our car.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/01/2020 11:48 AM

Thank you for the feed back and nice comment. We sincerely appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
PW
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Patricia W.
Maryland Heights, MO
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service and honest employees
I love St. Charles Hyundai. I have owned 3 Santa Fes and they all have been excellent SUV's. They are very honest in their service and sales depts. You get a good feeling when you walk out of their dealership.
Recommended
BRADLY D. from St. Charles Hyundai responded on 06/01/2020 10:26 AM

We thank you for your positive review of your last visit with us and look forward to continuing to give you 5 star service in the future. 

Employees worked with
FE
FRANK ELLIS
PL
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Patricia L.
O Fallon, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Can always get an appointment quickly and the service department is always friendly and accommodating.
Recommended
Brad D. from St. Charles Hyundai responded on 05/19/2020 04:54 AM

Thank you for the great five star survey! We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
LK
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Leslie K.
Wentzville, MO
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Service was done quickly and staff are friendly.
Recommended
Brad D. from St. Charles Hyundai responded on 04/14/2020 04:59 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
MT
gravatar
Mitchell T.
Wentzville, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Errty
None
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 04/06/2020 05:09 AM

Thanks for the survey we hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
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