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SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

JW
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Jessica W.
St. Peters, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good staff and service
The whole process was smooth. They talked to me about the progress, broke down the cost and overall just friendly. Thanks guys!
Employees worked with
AR
A'RYAN L RINEHART
FE
FRANK ELLIS
CR
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Charles R.
Saint Charles, MO
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Simple Easy Car Buying and Care
Bought my first car here and they made it super simple and easy. Within a few hours I was on the road. I come back every time my car is due for service, and they have done exceptional work to make sure it’s taken care of and will last for years to come. Staff are always wonderful and work hard.
Employees worked with
RB
RICK BERTILLO
FE
FRANK ELLIS
RZ
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Raymond Z.
St. Louis, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
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Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
MM
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Mark M.
Saint Louis, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
As Usual Fantastic Service!
Thanks again for taking care of my Hyundai!
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Verified Customer
Florissant, MO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service was quick and easy
Was early for my appointment but was worked in and the service was completed and in orderly fashion.
As first- time buyer I hadn't any expectations as how their service department worked. It worked well foe me.
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
JD
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Joseph D.
Saint Charles, MO
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Summary
Service for my oil change & recall was prompt and efficient and service person very nice.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
TF
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Tara F.
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service, they were fast and friendly.
JOSHUA H. from St. Charles Hyundai responded on 01/13/2022 03:12 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
HC
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Holly C.
Saint Charles, MO
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Pleasant and professional
Everyone was very nice and got my car done in a timely manner.
JOSHUA H. from St. Charles Hyundai responded on 01/06/2022 01:56 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Verified Customer
O'Fallon, MO
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Service
Thank you Service Team!
The St. Charles Hyundai Team goes above and beyond to make sure their customers are satisfied!
Employees worked with
RB
RICK BERTILLO
FE
FRANK ELLIS
CN
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Connie N.
Saint Peters, MO
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Scheduled maintenance
Will go back
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
MP
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Mary P.
Marthasville, MO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Hyundia
Customer service is good.
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
TB
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Tammy B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Customer service
I receive excellent service every time I have my car serviced. The technician always gives a through run down of services needed.
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great work!
Always had good experience with the team Hyundai. Service was done quick and clean ..
Recommended
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
PR
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Patricia R.
Saint Charles, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place to take your car.
The personal & the quality of work.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
LA
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Laura A.
Weldon Spring, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kept me advised of status. No surprises. Didn’t try to sell me other services.
Technician kept me advised of status of repairs. Gave me an accurate estimate once a determination was made on service required. Service completed in a timely manner.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/23/2021 02:48 PM

Thank you for the great five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
SG
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Suntrup G.
O'Fallon, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
EASY TO WORK WITH
GOOD PLACE
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
JP
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Jessika P.
Saint Peters, MO
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
verified customerVerified Customer
Category: Service
Thank you
Thank you for reaching out, I did not think the score would personally effect Brad at work since it’s an overall “service team” so I apologize!

Minor setbacks in the past but seeing how josh and Brad have been keeping up with reviews it seems promising.
Recommended
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Verified Customer
Saint Charles, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The best customer service
Everyone here is very friendly and helpful
Recommended
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
KB
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Kevin B.
Weldon Spring, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with a smile
have only been here twice and Bob Reck has been great each time. outstanding service technician!!!!!!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
BS
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Barbara S.
Dardenne Prairie, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency...
Friendly, informative customer service.
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
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