JC

JEROME CRAWFORD

Pohanka Hyundai

Overall Rating

4.6

(81 reviews)

57

Reviews of JEROME CRAWFORD

PD

Patricia D.

Upper Marlboro, MD

2014 Hyundai Accent

03/31/2020

Service Type: Maintenance

Verified Customer

Category: Service

3/29/2020

Service completed. Good so far

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 07:18 AM

Thank you for your review and for choosing Pohanka for your service Patricia. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KIRSTEN SHANNON

JEROME CRAWFORD

Verified Customer

Waldorf, MD

2012 Hyundai Genesis

03/18/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service and Mechanical Service was Excellent

Thumbs up to the employees who serviced my car. The service advisor was very professional as well.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2020 02:59 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

DH

Dorothy H.

Washington, DC

2019 Hyundai Elantra

03/13/2020

Service Type: Repair

Verified Customer

Category: Service

Convenient location

Great service employee services.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/17/2020 03:32 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Dorothy. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

DD

Darrell D.

Springdale, MD

2013 Hyundai Elantra

03/10/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

As always, Sean was very knowledgeable of the service needed and only proposed what was needed. Service was fast and accurate.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2020 03:37 PM

We appreciate your positive feedback about our business and employees Darrell. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

Verified Customer

Washington, DC

2017 Hyundai Ioniq Hybrid

02/24/2020

Service Type: Repair

Verified Customer

Category: Service

Not good

N/A

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2020 02:53 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/25/2020 08:10 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. We hope you are Completely Satisfied, Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

LB

Lynette B.

Oxon Hill, MD

2015 Hyundai Elantra

02/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

Courtesy

The service department and management was very helpful with my issue with my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/11/2020 02:33 PM

We appreciate your positive feedback about our business and employees Lynette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

Verified Customer

Upper Marlboro, MD

2014 Hyundai Sonata

02/06/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great service managers. BILL

Received service as requested.
Comfortable wait ing room.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/07/2020 09:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

EJ

Earl J.

Suitland, MD

2019 Hyundai Elantra

02/05/2020

Service Type: Maintenance

Verified Customer

Category: Service

The way they serviced my car

Great service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/07/2020 09:26 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

WF

Wilmer F.

Washington, DC

2014 Hyundai Sonata

01/30/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent customer service (as per usual)

I was immediately placed in queue, informed appoximately how long it would be, repeated contacted me via text to ask if I had any questions. The waiting area was quite nice with wifi and etc.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2020 03:47 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

Verified Customer

District Heights, MD

2013 Hyundai Elantra

01/23/2020

Service Type: Maintenance

Verified Customer

Category: Service

Staff

Thanks Brittany!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 03:20 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

Verified Customer

Glenarden, MD

2011 Hyundai Sonata

01/22/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Sean has great customer service skills. He kept me informed during the repair work on my vehicle while I was in the waiting room, and his appearance was on a professional level.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/23/2020 03:11 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

Verified Customer

Arlington, VA

2015 Hyundai Tucson

01/21/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service.

Jaqueline was very helpful...great customer service...definitely recommend.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2020 03:12 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

Verified Customer

Upper Marlboro, MD

2011 Hyundai Sonata

01/18/2020

Service Type: Repair

Verified Customer

Category: Service

Service Review

Brittany, my Service Agent was great. Tino, the mechanic was very skilled and professional.

2011-2014 Hyundai apparently have an issue with their engines for which Hyundai offered an extended warranty up to 120,000 miles. Problem is, they never informed me. Had I not decided to take the car to the dealer when the check engine light came on, I would have not known and likely been forced to buy a new car. They also have a known issue with taillights burning out frequently for which they refuse to take responsibility for by issuing a recall beyond 60,000. For these reasons I would not recommend buying a Hyundai, however the service team at Hyundai in Capital Height, MD is phenomenal.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/20/2020 03:03 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

Verified Customer

Suitland, MD

2013 Hyundai Azera

01/17/2020

Service Type: Maintenance

Verified Customer

Category: Service

I can count on Pohanka resolving my automobile problem.

Brittany Tucker was my advisor who helped me understand what was wrong with my car and how and how problem could be resolved.I liked her clarity as she spoke to me and the way she kept me informed through each day my car was at Pohanka. So far so good.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/20/2020 02:55 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

EF

Elise F.

Upper Marlboro, MD

2015 Hyundai Sonata

01/16/2020

Service Type: Maintenance

Verified Customer

Category: Service

5 stars for Jaqueline

Jacqueline was able to allay my fears of having bought a lemon of a Hyundai. It is only 5 years old and so many problems but she was able to find some warranties after the tech diagnosed the problems. The car seems Ok hopefully. Jaqueline saved the day for me and my Hyundai.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2020 08:08 AM

We appreciate your trust Elise, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

YT

Yvonne T.

Temple Hills, MD

2018 Hyundai Kona

01/07/2020

Service Type: Maintenance

Verified Customer

Category: Service

In one word "Will".

Will was extremely helpful and cheerful too. Will explained that my problem was an electronic software issue and that he would have me out possibly in a half hour. True to his word, will had me out in record time. I must say that everyone that I encountered was very nice and helpful. However, Will was exceptional.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:20 PM

Thank you for your wonderful 5 star rating Yvonne, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

Verified Customer

Washington, DC

2014 Hyundai Sonata

12/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service !!!

People are nice . Service , lately has exceeded my expectations. I feel that I can trust Pohanka with my vehicle. Pohanka ‘s staff Ms Pat, Mr Monroe, Mr Bishop , Jackie and especially Chris are professional and warm . Chris , the shop’s foreman took the time to explain the work and give me a quick 101 of my vehicle. I really appreciate it!

As a single woman is it good to know that you can take your car to be service without being ripped off or worse yet being treated differently because you are a woman.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/19/2019 03:27 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

TW

Taiysha W.

Washington, DC

2017 Hyundai Tucson

ReScore Review™

07/26/2021

Verified Customer

Category: Service

Dave is awesome

There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.

Recommended

Original Review

07/18/2021

Service Type: Repair

Category: Service

Try another dealership

My last experience here was not great. My service advisor, Will was cool. However, the service department is quite backed up. I understand things are delayed now days, but to not offer a loaner vehicle is quite inconvenient. Other dealerships offer this service, not sure why pohanka doesn’t. Forced me to have to spend a ridiculous amount of money to rent a car for two weeks.

Not Recommended

KALYN M B. from Pohanka Hyundai responded on 07/19/2021 09:12 AM

Thank you for your feedback Taiysha someone will be in contact with you soon. We are extremely sorry for the inconvince and hope we can communicate with you in an effort to resolve what transpired.

DAVID P. from Pohanka Hyundai responded on 07/19/2021 09:34 AM

Hello this is Dave Pittman, the Service Manager. When you get a moment please reach out to me 3019097531.

Employees worked with

JEROME CRAWFORD

Verified Customer

New Carrolltn, MD

2016 Hyundai Tucson

ReScore Review™

03/11/2021

Verified Customer

Category: Service

Car repairs

I just had my engine a week ago have called several times car acts like it still want to cut off on 3/10/21 car made a clonking noise hesitated like it has no power something is wrong with my car I don’t feel I should have to keep coming back here every week for them to say nothing is wrong. N to pay for a diagnostic

Not Recommended

Employees worked with

JEROME CRAWFORD

Verified Customer

New Carrolltn, MD

2016 Hyundai Tucson

ReScore Review™

03/11/2021

Verified Customer

Category: Service

Car repairs

I just had my engine a week ago have called several times car acts like it still want to cut off on 3/10/21 car made a clonking noise hesitated like it has no power something is wrong with my car I don’t feel I should have to keep coming back here every week for them to say nothing is wrong. N to pay for a diagnostic

Not Recommended

Original Review

03/09/2021

Service Type: Repair

Category: Service

Car service

I’m not pleased with my car service i still feel in safe driving with my Family in the car not shifting no power going up hill I know I it a 4 cylinder still should make it up the hill without getting hung I must get out of this Tucson I always wanted a Hyundai but not please with this one very disappointing and dissatisfied

Not Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/09/2021 07:08 AM

Thank you so much for your feedback someone will be in contact with you to discuss the problems you may have encountered.

Employees worked with

JEROME CRAWFORD

Displaying Review 41 - 60 of 85 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.