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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

BS
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Bernadette S.
Bay Shore, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
These times
During this pandemic parts have been particularly difficult to keep in stock. Extra care was given under these circumstances, every effort was made to have my vehicle repaired and returned in a timely manner, Thank you
ERIKA D. from Atlantic Hyundai responded on 11/19/2021 05:36 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
JT
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Jeffrey T.
Elmont, NY
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
Quick, friendly, and reliable service.
ERIKA D. from Atlantic Hyundai responded on 11/18/2021 05:39 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
NV
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Natalie V.
Bay Shore, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Top Quality Service and Personnel
As soon as you come in for Service you are greeted and acknowledge your visit.

Erik Sanchez is personable and explains everything to you. I highly recommend Hyundai
ERIKA D. from Atlantic Hyundai responded on 11/17/2021 10:48 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JR
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Jerica R.
Central Islip, NY
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Customer Service
The customer service experience is beyond exceptional with Hyundai (Sunrise location)
ERIKA D. from Atlantic Hyundai responded on 11/17/2021 09:19 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
AF
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Ann F.
Central Islip, NY
2012 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service!
Dependable and courteous! All my car needs are always met.
ERIKA D. from Atlantic Hyundai responded on 11/07/2021 04:42 PM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bay Shore, NY
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Keep up the great work
Was able to get all my service needs done in one quick trip. My only concern is there was sort of safety recall that was done , which is great but the problem I have is I would not have known about it unless I went there for my other services. I just feel like I should have been contacted about the recall and the pourpose.
ERIKA D. from Atlantic Hyundai responded on 10/11/2021 09:31 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
AT
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Adam T.
Bay Shore, NY
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customer Verified Customer
10
Category: Service
Customer Resolution
Spoke to Erica. Came to mutual resolution.
Employees worked with
JG
JOHN J GROSSO
WI
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Wazir I.
Bethpage, NY
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Had to take in vehicle for a recall and the service was beyond great. Would recommend this dealership and service center to everyone!
VICTORIA V. from Atlantic Hyundai responded on 10/06/2021 01:30 PM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
AT
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Adam T.
Bay Shore, NY
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customer Verified Customer
10
Category: Service
Customer Resolution
Spoke to Erica. Came to mutual resolution.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2021
Service Type: Maintenance
0
Category: Service
Oil Change FROM H@LL
My oil change took 3 1/2 hours. Late to work. Almost got fired. I had 7:30 am appointment too. Didn’t get out til after 10am.
ERIKA D. from Atlantic Hyundai responded on 10/02/2021 08:32 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you  

Employees worked with
JG
JOHN J GROSSO
BV
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Brian V.
Centereach, NY
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/21/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Poor service
Atlantic took a month to return my car. Which would have been ok if the would have returned one of my nine phone calls.
ERIKA D. from Atlantic Hyundai responded on 09/22/2021 09:44 AM

Thank you for taking the time to complete our survey. I apologize about any inconvenience we have cause. We will be looking into your repair order and be contacting you  

 

Employees worked with
JG
JOHN J GROSSO
RM
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Robert M.
Wantagh, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Hi have owned three Hyundia all have been serviced here I never had a problem I have had the same advisor John Grasso always great
VICTORIA V. from Atlantic Hyundai responded on 09/11/2021 03:47 PM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
MS
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Matthew S.
Lindenhurst, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Smooth and easy
staff is very friendly and efficient
ABIGAIL L. from Atlantic Hyundai responded on 09/04/2021 11:41 AM

Matthew,

Thank you for the great feedback! We appreciate you and your business. We hope to continue to provide you with 5 star service 

Employees worked with
JG
JOHN J GROSSO
TD
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Tricia D.
Deer Park, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customer Verified Customer
8
Category: Service
Customer Resolution with my engine issue
My 5 stars rating is for Erika Hernandez. She was professional, courteous and lovely to speak with on the phone. Erika was trying to accommodate me after the horrible experience I had with my Santa Fe truck (engine failure and the lack of communication) from the service manager John Grasso this past summer.
Employees worked with
JG
JOHN J GROSSO
RL
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Rafael L.
Ronkonkoma, NY
2021 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
2
Category: Service
Poor service
Poor service
ERIKA D. from Atlantic Hyundai responded on 08/27/2021 02:47 PM

Atlantic Hyundai service Customer Resolution team will be in touch to discuss your visit

Employees worked with
JG
JOHN J GROSSO
DC
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Darlene C.
Babylon, NY
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Needed oil change
No issues
ERIKA D. from Atlantic Hyundai responded on 08/27/2021 02:48 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
TD
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Tricia D.
Deer Park, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
verified customer Verified Customer
8
Category: Service
Customer Resolution with my engine issue
My 5 stars rating is for Erika Hernandez. She was professional, courteous and lovely to speak with on the phone. Erika was trying to accommodate me after the horrible experience I had with my Santa Fe truck (engine failure and the lack of communication) from the service manager John Grasso this past summer.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2021
Service Type: Repair
1
Category: Service
Engine under warranty and the dissatisfied customer service I received to get my vehicle back
Took 2 months for my truck to get an engine that was under warranty, to deal with lack of communication from the service manager, lack of return calls, emails from Hyundai that I had to get the Head of Service involved. Plus to not be given a loaner vehicle while my truck was sitting at the shop was unacceptable and limited my activities for the summer with my family. As a loyal customer who had multiple vehicles purchased from Hyundai this last experience and the run around I received has left me so dissatisfied that I will not purchase another vehicle.
ERIKA D. from Atlantic Hyundai responded on 08/23/2021 08:10 AM

Atlantic Hyundai service Customer Resolution team will be in touch to discuss your visit

 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Lindenhurst, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Friendly staff, very efficient
ERIKA D. from Atlantic Hyundai responded on 08/20/2021 12:09 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
RT
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Ralph T.
Bay Shore, NY
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Service
Service did not completly fix car
Erica from the resolution department contacted me and was wonderful in resolving this issue. The repairs will be done in a timely manner and they were wonderful to give us a car rental in the meantime. I have been a Hyundai customer from the time they first came out and we have always had Hyundais because we love the cars.
Recommended
Employees worked with
JG
JOHN J GROSSO
LS
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Leonard S.
Commack, NY
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Atlantic Hyundai Review
I have been doing business with this dealership for 11 years.
This in my 6th Hyundai. Cars are dependable, but there is nothing like their service dept.
Always friendly and helpful. No Gimmicks or games.
THey tell you exactly what they are going to do and give a true price.
No surprises.
Recommended
ERIKA D. from Atlantic Hyundai responded on 08/06/2021 10:11 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
EP
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Eric P.
North Babylon, NY
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
100k Warranty Scam
2017 Hyundai Tucson Sport with multiple engine, transmission and technical issues. We have spent 4 years in and out of this out this dealership and still have an open case cause the car is not absorbing oil. Corporate won’t help, service won’t help abs sales just wants to make commission. Atlantic Hyundai of West Babylon & John Grasso and team only care about internal ROI’s & performance ratings, not doing what is right. They will continue to service the care to absorb your 100k warranty and temporarily fix the issues. Corporate Customer Service is not any better. The agent we talked to had the service skills of an uneducated felon and the approach of a line backer in the middle of an intense game. They should be ashamed of themselves!
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 08/03/2021 10:19 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

 

Employees worked with
JG
JOHN J GROSSO
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