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SureCritic / Hyundai Dealer / St. Charles Hyundai / JARED HENNING
JH

JARED HENNING

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(195 reviews)
53

Reviews of JARED HENNING

Verified Customer
O Fallon, MO
2017 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Hmmm?
Oil change and recall item repair. Still trying to understand why Hyundai Corporate phoned me to advise there were recall updates to be made. Uncertain why the St. Charles Hyundai did not update records to inform corporate. Disappointed the dealership did not perform a car wash and vacuum. All other dealers which have serviced this vehicle have returned it with a clean interior and exterior.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/25/2019 12:23 PM

Thanks for the survey and we are more than happy to wash and vacuum your vehicle when requested and our vending machines are locating inside the customer lounge near the cashier. We intend to make your next service appointment and better one.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
Verified Customer
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
N/A
N/A
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/05/2019 01:59 PM

Thank you for your recent service with our express department, We do apologize for the long wait time and will be sure to further up date you through out your service. 

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
PF
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Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Keystone Cops
see previous pages
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 01:51 PM

we do apologize for the inconvenience from our recent service. we have received our vehicle from the tow company and have began to check out the vehicle. thank you for the feedback and we will be in touch shortly.

thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
DS
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David S.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Communication Issues
See previous comments
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/02/2018 12:09 PM

We do apologize for the confusion on your service times for your repairs. We will definitely be in touch with you to resolve any issues that may have happen.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
SK
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Stephen K.
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
visit
Took longer than expected - thinking they forgot about me.
Not Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/25/2018 04:58 AM

Thank you for the feedback. We apologize that the service did not meet your standards and are working on our process to make sure everything is done in a timely manor. I would like to contact you so we can tlak about your visit and  make sure you are satisfied. I will be in touch shortly. 

St Charles Hyundai Service, 

Kyle Woodworth 

Employees worked with
JH
JARED HENNING
CK
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Cindy K.
Saint Peters, MO
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
Not happy that my vehicle is doing this
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 05/19/2017 01:31 PM

We appoligize that you are still having a issue with the ignition with your Elantra. Please give us a call and we can reschedule you  to check your car out.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
Verified Customer
Saint Peters, MO
2008 Hyundai Veracruz
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/10/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recalled Clock Spring fails again
St. Charles Hyundai did not stand behind their repair of a recalled air bag clock spring.
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/11/2016 03:11 PM

Sorry we could not help you at a dealership level. We did exhaust all resources that is available to us . If there is anything eles we can do for you please let us know.


Thank you,

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
JH
JARED HENNING
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Verified Customer
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/29/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Had car 3 days didn't fix it
Had car for 3 days didn't fix it called saying didn't have part week later still no part didn't wash car when we picked it up. Did manage to charge us 80 bucks to change filters though
Not Recommended
Bob R. from St. Charles Hyundai responded on 08/02/2016 06:19 AM

Thank you very much for your business !  your business is very important to us ! i am glad the part has arrived and will get your vehicle repaired on Thursday.a complementary service car will be provided and a car wash ! this service and every service in the future,thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
Verified Customer
Fenton, MO
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Terrible
Electrical issues not good
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 05/25/2016 07:01 AM

We are very sorry you are having issues with your new car. Fortunatley we were able to diagnose your concern quickly and order a part to repair it.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Bob R. from St. Charles Hyundai responded on 06/03/2016 09:30 AM

Thank your for patience ,we are happy to say your Genesis is all working again like new.and we have also performed the 1st maintance service at no charge.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
BS
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Brenden S.
Saint Charles, MO
2019 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Careful of the up-sell
Good service but they can run up a bill on those who don’t know any better. My son (who should know better but didn’t) got a scheduled oil change and allowed the service writer to up-sell the service totaling in excess of $700.00. Brake fluids, engine flush, …… 2019 Veloster with approximately 40k miles.

You have been warned.
JOSHUA H. from St. Charles Hyundai responded on 03/31/2022 06:25 AM

Thank you for taking the time to fill out the survey.  I would really like to speak to you in detail regarding your sons last visit.  If you could give me a call or email me so we can discuss this I would really appreciate it.  

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
RB
RICK BERTILLO
JH
JARED HENNING
Verified Customer
St. Peters, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customer Verified Customer
3
Category: Service
Dealership Worked to Resolve Concerns
After having a very bad service experience, the dealership reached out to assure me that the treatment we received would not occur in the future and described what actions they are taking to improve customer service. I appreciated the call and will remain optimistic.
Employees worked with
AR
A'RYAN L RINEHART
JH
JARED HENNING
Verified Customer
St. Peters, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customer Verified Customer
3
Category: Service
Dealership Worked to Resolve Concerns
After having a very bad service experience, the dealership reached out to assure me that the treatment we received would not occur in the future and described what actions they are taking to improve customer service. I appreciated the call and will remain optimistic.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2022
Service Type: Repair
5
Category: Service
Warranty Service Issue
I had to contact the owner of the dealership with my concerns over the lack of service and the unacceptability of a 2-3 week wait time before my un-drivable, under-warranty car could get attention. Thankfully, the service manager, Josh, then got involved and the car was immediately towed and my days of work lost were two instead of 10-15 as initially projected. That was very much appreciated. Sadly, the overall experience was a confidence-buster
JOSHUA H. from St. Charles Hyundai responded on 03/29/2022 03:08 PM

Thank you so much for the time on the phone and we appreciate all of your information.  We apologize for your experience with us and we look forward to having another opportunity to give you the 5 star service that you deserve.  

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai

Employees worked with
AR
A'RYAN L RINEHART
JH
JARED HENNING
RB
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Ruth B.
O'Fallon, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service and customer experience!
From check in, to confirming issues, honoring a service warranty by the previous owner of my car for a free oil change and tire rotation, identifying a campaign for a part that I heard a thumping noise, excellent experience and trust of this team!
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
O'Fallon, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Great service as usual
Provided great customer service and mechanical service. Quick and reliable. Will continue to use.
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Maryland Heights, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent experience
Work was done as explained and completed timely.
Employees worked with
RB
RICK BERTILLO
JH
JARED HENNING
RC
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Raymond C.
Glen Carbon, IL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great
Great service writer
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
Verified Customer
Swansea, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome!!!
Great service Brad & Bob!!!
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
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