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SureCritic / Hyundai Dealer / St. Charles Hyundai / JARED HENNING
JH

JARED HENNING

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(195 reviews)
53

Reviews of JARED HENNING

BB
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Brian B.
Saint Peters, MO
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Elantra re-Call Services
1) was surprised no personnel came up to my car when I pulled. 2) Major drawback (to me) is that services have to be scheduled ahead of time and have to be planned around rather than being able to drive up when circumstances allow. This is why I never have routine maintenance (oil changes, etc.) done at the dealership.
Recommended
Bob R. from St. Charles Hyundai responded on 07/23/2019 12:21 PM

Thank you for your time and your business.we greatly appreciate it ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
Verified Customer
O Fallon, MO
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistent
Everything was excellent as always
Recommended
Brad D. from St. Charles Hyundai responded on 06/12/2019 03:01 PM

Thank you for the great survey on your recent service with our dealership. We appreciate all your business done with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
AB
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Adam B.
St. Louis, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Service
They got my car in a timely fashion after I made an appointment. The wait time was what they said it would be and got me out quickly after it was done.
Recommended
Bob R. from St. Charles Hyundai responded on 04/12/2019 06:40 AM

Thank you for the great review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
SF
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Stephanie F.
Marthasville, MO
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Jan.2019 oil change
It took a little longer than expected. Other than that all was fine
Recommended
Brad D. from St. Charles Hyundai responded on 02/04/2019 07:26 AM

Thanks for the great feedback about your service experience. We appreciate your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Winfield, MO
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
refund
returned my deposit fast
Recommended
Brad D. from St. Charles Hyundai responded on 10/10/2018 09:06 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
EK
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Edward K.
O Fallon, MO
2005 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above Average, but not Perfect
They did a great job overall with communication; however, it seemed that the services performed were a bit lengthy after being informed of what needed to be done. I like that they offered a discount for Military members; I was quoted 10% discount, but only received a $10 discount in the end. Additionally, the labor costs seemed rather high compared to the services requested / received. Furthermore, they did not apply my Hyundai Rewards, which would have helped reduce costs further. Overall, the service was above average, but not perfect.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 10/02/2018 07:03 AM

Thank you for the survey and we appreciate your business with us at St. Charles Hyundai. We hope to see you soon for your next scheduled maintenance.  

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
CG
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Cynthia G.
Saint Charles, MO
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept
Service was great but I was very disappointed with my car wash.
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 04:56 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next scheduled maintenance. 

Employees worked with
JH
JARED HENNING
PF
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Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Keystone Cops
see previous pages
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 01:51 PM

we do apologize for the inconvenience from our recent service. we have received our vehicle from the tow company and have began to check out the vehicle. thank you for the feedback and we will be in touch shortly.

thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
JL
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Joseph L.
Lake Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean, effecient, fast and the service people are polite!
People I interacted with me through the repair cycle, however, I’m not sure problem was repaired.
Recommended
Bob R. from St. Charles Hyundai responded on 06/25/2018 12:53 PM

Thank you for the positive review ! we appreciate your business ! if you have any concerns on the repair not being 100 % please let us know,we are here for you ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
DS
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David S.
O Fallon, MO
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service survey
Service managers are great you pull in there is never a long wait ! They explain what is recommended and you choose what to do or not do explain service interviles go over work done note any concerns pay the cashier and away you go! Water bottles and coffee in waiting room clean and nice !
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/23/2018 05:19 AM

Thank you for the positive feedback! We hope to make your next serivce visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
WL
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WAYNE L.
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
my second service at Hyundai
A routine 6 month check and oil change and two call backs fixed. Nothing to write home about but satisfactory
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 11/27/2017 03:19 PM

Thanks for the great survey! Your experience is important to us. Let us know how we can make your next visit a 5 star experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Waterloo, IL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and Polite
The service i received was great. I was in and out in one day. Everyone was very friendly and helpful.
Recommended
Bob R. from St. Charles Hyundai responded on 10/16/2017 03:04 PM

Thank you for the positive review! We appreciate your business also, if there is anything we can do in the future to make your next visit a 5 star experience please let me know !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
KH
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Kerri H.
Saint Peters, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Yes
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/06/2017 05:20 AM

Thank you for the positive review!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
JH
JARED HENNING
KC
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KATHRYN C.
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service on positive trend. Good experience.
They say one never remembers a bad meal, but always remembers bad service. The St. Charles Hyundai customer service more than compensates for a poor vehicle. While my Santa Fe continues to stall, St. Charles Hyundai customer service continues to accelerate. Good job Chris and Brad and the guys that you work with
Recommended
Brad D. from St. Charles Hyundai responded on 05/16/2017 02:59 PM

thank you for the very positive survey on your latest service trip to our dealership, we are glad we can be your go to service shop for your Hyundai. let us know if any problems continue with the Santa Fe.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service
I brought my car in for some updates that hyundai had sent out. Most of the staff was friendly and helpful
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 03/01/2017 05:54 AM

Thanks for the positive review! Let us know how we can make your next service visit, a 5 star experience. Thank you for your business!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
JH
JARED HENNING
Verified Customer
St. Peters, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customerVerified Customer
3
Category: Service
Dealership Worked to Resolve Concerns
After having a very bad service experience, the dealership reached out to assure me that the treatment we received would not occur in the future and described what actions they are taking to improve customer service. I appreciated the call and will remain optimistic.
Employees worked with
AR
A'RYAN L RINEHART
JH
JARED HENNING
RB
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Ruth B.
O'Fallon, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service and customer experience!
From check in, to confirming issues, honoring a service warranty by the previous owner of my car for a free oil change and tire rotation, identifying a campaign for a part that I heard a thumping noise, excellent experience and trust of this team!
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
O'Fallon, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Great service as usual
Provided great customer service and mechanical service. Quick and reliable. Will continue to use.
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Maryland Heights, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent experience
Work was done as explained and completed timely.
Employees worked with
RB
RICK BERTILLO
JH
JARED HENNING
RC
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Raymond C.
Glen Carbon, IL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Great service writer
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
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