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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

HP
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Hyeong P.
Buena Park, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
SERVICE CONSULTANT
service adviser(Jae Lee) is so nice person
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
Verified Customer
La Habra Heights, CA
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Major Inconvenience
I brought my car in for a scheduled maintenance appointment on Friday the 27th of December. I was told this would take 2 hours. I had arranged to have a somebody pick me up and drop me back off at the dealership when my car would be ready since I would have no car for that amount of time. About 3 hours after I dropped my car off, the person helping me told me that there was a knock in my engine, they tried running a test, and (because of a defect of the engine) they flooded the engine with carbon and it is broken. He told me that they will get me a rental on Monday, the 30th. Around the afternoon on Monday, after not hearing anything from the person who was helping me, I tried reaching out and left 3 messages. I spoke to someone in the service department who said someone else will review my case and get back to me. Told me they couldn't issue a rental car because they didn't receive approval. He said maybe the day after. I called back the day after (the 31st) and found out they are closed the 31st (i only assumed they would be closed New years day and not eve because the person who helped me did not tell me). It wasn't until the 3rd of Jan did we receive a rental car.

I understand that there are procedures and the the new year was happening, but I do not find it to be acceptable to be left with out a car for a full week when I only accounted for being without a car for 2 hours. I was MAJORLY inconvenienced during this process. If I was told that it would take this long, I could of made other arrangements. However, how long it would actually take was never communicated to me.

The communication during the process of being issued a rental was very poor. I had to call multiple times just to get it touch. No timeline was ever given for when my car would be ready.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/23/2020 12:31 PM

 Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 
 Unfortunately, we can not put you on a rental until the claim gets fully approved. As for not a smooth communication, We will take the blame for it.
  We will try harder next time to get 5 stars from you. That is of course, if you decide to come back.  Thanks again.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JM
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Jaime M.
Walnut, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Jae, service writer took his time and explained in detail what service my vehicle needed. Thank you Jae.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AG
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Adrian G.
Whittier, CA
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
I was helped as soon as I drove up to the service lane and the whole process was quick and easy
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RC
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Rodrigo C.
Whittier, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier he is one of the managers of the mechanic
He knows how I am when it comes to my car. Always makes sure that when I get a oil change it always filled up. But not over filled
He is a good worker.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
EG
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Elizabeth G.
Ontario, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
As always great customer service.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
VB
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Vince B.
West Covina, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service
Jae was confident and professional. He lead the effort to get me the best service and prices possible. The courtesy shuttle was a nice touch. The service department has the best staff. They were all courteous and had a sense of humor. The service on my car was fast and accurate.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DR
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Deanna R.
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Check Engine light
They are very professional.
The waiting room is always clean. There are beverages and snacks.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Los Angeles, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good honest service
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JC
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John C.
Artesia, CA
2019 Hyundai Ioniq Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt Service
I took Ioniq for the regular maintenance service, and service dept personnel was very attentive and the service was done promptly. Very NICE!!!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AC
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Alberto C.
West Covina, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Friendly staff and great like home
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pomona, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Computer upgrade - Quick and Easy
Computer maintenance went quick and I was on my way to the office in no time!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/09/2019 09:47 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated.
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
HK
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Hee K.
Los Angeles, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
GOOD PLACE
I went here to get my first service. Very friendly and satisfied with the service. Best Buy was right next door, so it was great to spend time, and they took me to a nearby mall(Puente Hills Mall), completed the service, and picked me up.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
GL
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Grace L.
Diamond Bar, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy services!!!
Full kInd and satisfying services. And thanks for advisor Jae's service.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Anaheim, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing!
Jae and the rest of the team at Hyundai have amazing Customer service and will take care if you!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
LF
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Laura F.
Pico Rivera, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience.
Everyone is friendly and courteous.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Diamond Bar, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
very nice！
Great business! The service attitude is very good!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DG
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Debbie G.
Pomona, CA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Jae went above and beyond for me and my family (we all own Hyundai’s). Will return to this location & to Jae specifically. Didn’t have any questions because Jae was so informative and kept me in the loop through the entire time my car was in the shop
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AL
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Alexander L.
Fullerton, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always excellent service nver had before
Member of Puente Hills Hyundai Service DEPT are always excellent services, take care of problem or not.
They are makes me feel so comfortable every time me and my family visit in Service DEPT.
Jae and Joe Service Advisor, thank you and my friends who owns Hyundai, I recommend to them.
They are happy to Puente Hills Hyundai Service DEPT and Jae and Joe.
Thank you again and God bless Puente Hills Hyundai Service DEPT.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
ER
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Edwin R.
South Gate, CA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service repair
I like this place, freedom to look around to new or used vehicles sales off your back and they have helpful people.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
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