JL

JAE LEE

SERVICE ADVISOR
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

SH
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Suck H.
Cerritos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great service.
Recommended
Employees worked with

VP
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Veronica P.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
standard service
As Always excellent service from the time I pulled up to picking up my car. Friendly greeting, not a long wait time for service counter to help. Called me in the time frame quoted. Pick up my clean washed car.
Recommended
Employees worked with

GT
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Gary T.
Long Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Jae was excellent. The car was done early and is running great. Thank you
Recommended
Employees worked with

ED
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Elizabeth D.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service.
Staff was very friendly and had great people skills. Very good about that my only complaint is that they offered to wash my car but did a very poor job at that. The interior was not even touched and the outside was quickly rinsed at best. Other than that however, it was good.
Recommended

VC
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Vickie C.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Puente Hills Hyundai Visits Always Pleasure
Not that I love having to bring in my vehicle in for maintenance, but when I do, I know that I will get great service. Wait time to check vehicle in is short and I always have the option of waiting there or getting a shuttle ride home.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2018 08:02 AM

Hi Vickie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

Verified Customer
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Awesome dealership
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2018 08:01 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

ML
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Maisie L.
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service great. Not enough agents. Long line.
More agents please.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/04/2018 12:26 PM

Hi Maisie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

CW
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Courtney W.
La Habra Heights, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not great
not recommended this dealer to friends.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/04/2018 08:19 AM

Hi Courtney,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience


AW
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Alexander W.
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
I was taken care of and my service was quick. Its a pleasure to get work on the car done here. Employee kept me up to date on everything while i relaxed in the waiting room.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/04/2018 08:21 AM

Hi Alexander,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

MB
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Marisela B.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Car buyer
People who care
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/03/2018 10:19 AM

Hi Marisela,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


CK
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Christine K.
Brea, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable and Dependable
Friendly helpful service and quick. I only had to wait less than an hour and took me in an hour before closing. And setup my psi back to normal and driving in peace now. I also appreciate the carwash and cleaning out the flower petals that were all over the floor. Thank you for great first time service here!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/03/2018 10:20 AM

Hi Christine,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

SL
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Scott L.
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Flexible Service Hours and Walk Ins Accepted
I have always been able to get in on a "Walk In" basis but this time I set up an appointment. They are very informative and friendly. I am able to work on my computer in the waiting area and even enjoy popcorn and sometimes a hot dog. I also like to walk the showroom and view the new vehicles that are available.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/30/2018 07:59 AM

Hi Scott,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

LY
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Laurie Y.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
Nice staff and quick service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/29/2018 07:45 AM

Hi Laurie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

JR
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Jesus R.
Pasadena, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you for helping
I always feel that my car is in good hands when I have it serviced by Puente Hills Hyundai.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/28/2018 07:42 AM

Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with

LL
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La L.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!!!!
Customer Service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/27/2018 09:58 AM

Hi La,
Thank you for taking the time to complete our survey and shared on Google. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with

JR
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John R.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Owner
Our service guy, Jae Lee was very friendly and helpful with getting us in and out of their quickly. We also love how Hyundai always has hot coffee and snacks even though the wait was not very long. Thank you Hyundai!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2018 05:13 PM

Hi John,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


Verified Customer
Brea, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Really top notch regarding waiting area, time taken and explanations.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2018 08:06 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with

ET
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Edwin T.
Covina, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I like Hyundai, excellent suv& service.
I have all Toyota in my household. Some material was bad quality, visors, speaker plastic screen were broken. I try to buy Hyundai, better than I think.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2018 08:06 AM

Hi Edwin,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with

LW
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Leslie W.
El Monte, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Work Done
The dealership did exactly what they were they were going to do and more.
Checked my battery and found it did not pass it's test-they gave me a New battery at No Charge!

Great Job!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2018 08:05 AM

Hi Leslie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


Verified Customer
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good on Weekdays
Not the long wait on a weekdays on a Saturday (even with appointment- for which I was 30 minutes early, -I wasn't checked in until 30 minutes after my appointment time).
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/23/2018 11:50 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

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