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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

RM
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Richard M.
West Covina, CA
2019 Hyundai Sonata Plugin Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dedicated Employee's
Was very pleased with overall experience.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/08/2020 11:17 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/16/2020 10:26 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Walnut, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Overall service was good and prompt.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SV
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Stephanie V.
Whittier, CA
2007 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2020
verified customer Verified Customer
Category: Service
Took care of my recall
I came in for an ABS recall on my Hyundai, service tech took care of my appointment quickly and without any issue. In the process, I asked about the steering coupling recall from a year prior. The service tech took a look to see if it needed changing and he recommended that it did. If it goes on without changing it could further damage the steering column. I understand this is a job that needs to happen as part of maintenance on my car, even though it wasn't broken, my husband went ahead and changed it out himself. If you are not handy with car repairs, then I recommend you let the pros handle it. The service here is good, they pay attention to any needs that arise and are quick to make you feel valued and cared for.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Diamond Bar, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Visit for a quotation
The consultant was helpful and knowledgeable.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:19 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
TM
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Teresa M.
Whittier, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very professional.
Every time I've been there, this dealership has provided excellent service. I will continue going there in the future.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/23/2020 11:45 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MV
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Maria V.
Covina, CA
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly environment
Yes friendly environment
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Puente, CA
2017 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Cleanliness
Individual differences among the sale advisors
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2020 08:45 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
ER
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Edwin R.
South Gate, CA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service repair
I like this place, freedom to look around to new or used vehicles sales off your back and they have helpful people.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
PP
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Peter P.
Monterey Park, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
We were left waited at the waiting area and service people passed by many times & our faces had a BIG ? looked but no one care enough to ask us can I help or is everything ok?
I been to your dealer for services many times before, never had any problem until this time. If you ask my wife if she would come back? She maybe say no because she missed 2 appointments with her clients (She run a small business). If you ask me the same question. I will say yes I would come back because I am a big believer to give people a second chance.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Mirada, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service. Good waiting area
Great service. Good waiting area
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Rowland Heights, CA
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and quality service
Came in to get some work done and was given a good deal. Service assistant was friendly and the work was done in the time I was told it would be done in.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:31 PM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RV
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Robert V.
Monterey Park, CA
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Communication
They know what I need and they get it done
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JR
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Jonathan R.
West Covina, CA
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Trouble Shooting - Air Bag Light on/Repair under warranty
Close to my residence
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CL
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Carmencita L.
Diamond Bar, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
What’s this?
You are doing good!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
TB
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Theresa B.
Fontana, CA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Theresa Botello
There friendliness is always nice from the beginning to the end.
The always give you their best option.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019 11:39 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SB
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Susan B.
Whittier, CA
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall, computer update.
There is no way I can judge whether the job was done well or not at this time.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change
faster than usual this time
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
SK
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Seung K.
West Covina, CA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Seung k
Most times no pick up the phone when I calling service department
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 12/31/2018 10:31 AM

Thank you for feeling out the survey. We will try harder next time to get 5 stars from you.

                                          

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Rowland Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great work!
Work was done faster than I thought it would and was ready as soon as I got back to pick it up!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/23/2018 10:43 AM

We appreciate your feedback and look forward to making your experience with us to be a great one next time so we can earn 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
ML
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Mary L.
Montebello, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car maintenance
The service was quick and done well.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/05/2018 08:37 AM

Thank you for taking your time and fill out the survey.  We will make sure to earn 5 stars on your next visit.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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