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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVIER OLIVARES
JO

JAVIER OLIVARES

Puente Hills Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(176 reviews)
0

Reviews of JAVIER OLIVARES

MM
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Miguel M.
Ontario, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Javier was awesome!!!! There should be more Service advisors like him!!
Very happy Customer
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/12/2018 09:09 AM

Miguel,
Thank you for 5 star survey.
We are glad to hear that Javier provided you great service.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
CD
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Cynthia D.
Placentia, CA
2017 Hyundai Sonata Plu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Very pleasant service Rep
Alex, the service rep, was very kind and welcoming. He was on top of things, communicated promptly and made sure my car was taken cared of and made my experience very pleasant.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/12/2018 09:14 AM

Hi Cynthia,
Thank you for 5 star survey with wonderful comment to Alex.
I will pass your comment to Alex.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
La Puente, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very efficient
Did a good job in a timely manner
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/10/2018 09:09 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
SA
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Sr A.
Downey, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Prompt courteous service
Prompt courteous service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/09/2018 08:20 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
DP
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Debora P.
Whittier, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Outstanding custermoer service
The turn around time to fix my car was absolutely outstanding. The the service rep javar and mechanic Javier where very perfessional.Thank u both for everything.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/04/2018 11:44 AM

Hi Debora,
Thank you for 5 star survey with nice comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
TP
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Terry P.
La Mirada, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service appointment on 2013 Santa Fe
Javier Esquivel is our service advisor and always gives us excellent service. He keeps good records on our car and we review with him future service needs to help us not get surprised with a big bill. I always enjoy the popcorn, sweet rolls, and hot dogs when I wait for the car. The waiting room is clean, well lit and comfortable.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/04/2018 11:43 AM

Hi Terry,
Thank you for 5 star survey.
We are happy to hear that Javer provide you exellent service.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
AT
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Andrew T.
Fontana, CA
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always helpful
Great visit again, always willing to make things right for the customer
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/28/2018 08:40 AM

Hi Andrew,
Thank you for 5 star survey and continue to being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit.
We appreciate buisness.

Employees worked with
JO
JAVIER OLIVARES
JK
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Joseph K.
Los Angeles, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
grace kim
For good services
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/27/2018 09:57 AM

Hi Grace,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
RA
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Rene A.
Hacienda Heights, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome service
Awesome service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/26/2018 04:33 PM

Hi Rene,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
FG
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Fabian G.
Whittier, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
evryone is very helpful and kind
they are always very helpful. I feel like my car is in good hands.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/23/2018 03:39 PM

Hi Fabian,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received exellent service from our service department, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
ER
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Edgar R.
La Puente, CA
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excelente servicio!!!
Tienen personal amable y buscan la mejor solución a lo que uno como cliente necesita!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 05:03 PM

Hi Edgar,
Thank you for taking the time to complete our survey.
I appreciate business and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
JG
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Jon G.
West Covina, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service department employees
I have worked with hobby air before but his memory of who is customers are on a first name basis is uncanny this guy is top notch and you're lucky to have him believe me I don't throw up phrases like this very much
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 07:42 AM

Hi Jon,
Thank you for taking the time to complete our survey.
I appreciate business and 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
LA
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Lorena A.
San Jose, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly Staff, Timely Service
I'm happy with the service here. The staff is friendly, and they complete the service in a reasonable amount of time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/13/2018 07:46 AM

Hi Lorena,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JO
JAVIER OLIVARES
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recent service
I have used Hyundai service since the beginning of the purchase of this vehicle and a prior vehicle and refused to go any place else. Javer Esquivel has been my service rep from day one on the purchase of this vehicle and I will use no other. He pays attention to my needs and knows the recommended service for this vehicle, he gives me quality service. Without Javer I would probably use some outside services for servicing some of my needs.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 03:53 PM

Hi Curtis,
Thank you for 5 star survey and being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
DS
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Donna S.
Buena Park, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
friendly personnel especially the service advisor, Jay
I had problem with Hyundai's concierge service (very very poor service provided, rude and inefficient customer service representatives, ineffective in resolving the customer request!!!) but once I connected with Jay, the service advisor at Puente Hills Hyundai, he took care of everything.
All service issues were resolved to my satisfaction and I was given timely updates.
Thank you, Jay and Puente Hills Hyundai!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 03:50 PM

Thank you for 5 star survey with very nice comment to Jay and our dealership.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
RY
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Robert Y.
La Mirada, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Excellent
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/29/2018 03:17 PM

Hi Robert,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
RR
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Richard R.
West Covina, CA
2017 Hyundai Sonata Plu
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Navigation not working properly
The navigation has been to the service dept. three times and is still not working properly.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/24/2018 08:12 AM

Hi Richard,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JO
JAVIER OLIVARES
DG
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Diane G.
West Covina, CA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent customer service & snacks!
Comfortable waiting room, clean bathrooms, free snacks, popcorn. The mechanics know how to fix my car properly. Repair customer service staff are very respectful, try to get me an affordable price, keep their word on how long repair or service will take, offer ride home. This keeps me coming back!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/19/2018 07:53 AM

Hi Diane,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Baldwin Park, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's O.K.
When I visit here i take a week's worth of work, that's how long it usually takes, so i usually take my laptop. they need more competent & qualified staff. get it together Hyundai!
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/17/2018 07:59 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Rowland Heights, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Very Kind!!
Thank you so much Alex.
:)
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/16/2018 08:24 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
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