JAMES POWERS

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Thank you for taking the time to speak with me today. It was my pleasure to assist you. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you for taking the time to rescore. James and I really appreciate. It was our pleasure to help you and we look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Thank you for your response, Oksana! We appreciate your business and feedback :) We totally apologize for what transpired last visit, that was not our intention. We should have been more clear with our communication and this probably would have been avoided. There was some disconnect from the technician to the advisor then to you and we need to improve and make sure those disconnects don't happen again. We have voiced this issue with the staff and hope this doesn't happen again but we still do apologize that it happened to you in the first place. You have been coming to our service department for a long time and we do value you as a customer. I unfortunately cannot undo whats been done but I can offer a $100 store credit good towards any future services with no expiration date to show we do want you to return and we do value you as a customer for all these years. I am happy Jay took care of you for the refund and bill correction. We hope you give us another opportunity in the future and we hope to do better by you if given that opportunity. Please don't hesitate to reach out if we can assist you further, we are here for you!

Thank you for your rescore Oksana! We hope to see you again soon and thank you for talking to me and giving us another opportunity.

Thank you for your response, Colandra! We appreciate your business and feedback :) I apologize about the issue you continue to have regarding the noise. Have we ever performed a ride along with you to try and confirm the noise while you're driving the vehicle with one of our technicians? We can try and duplicate the noise together so you can pin point the noise when it happens. Let me know and we can place you in a rental vehicle at no charge while we check it out for you. This survey does reflect Jay directly and if he was great please rescore him a 5 star for his portion he would appreciate that. I can send you the rescore email for him. Please let us know if you would like to come in for the ride along and see if we can replicate the noise together and go from there. Please feel free to reach out to me if I can assist you further.

Thank you for your rescore!

Thank you for your response, Patsy! We appreciate your business and feedback :) I apologize about the $40 gift card you were unable to use during you last service. We can always notate your account with an equivalent store credit for future use if you would like. We will work on adding to our amenities, if you have any suggestions please email me! I hope James was great with you otherwise, this survey reflects him directly. If you were happy with his service please rescore Himalaya 5 star he would appreciate it so much! Please feel free to reach out to me if I may assist you further.

Thank you for your rescore!

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Thank you for your response, James! We appreciate your business and feedback :) I am sorry about the troubles you had last visit and I am sorry to hear about your surgery, I hope you are recovering well. We do charge for the tire patch if a road hazard plan is not present but what I can do is notate your account with a store credit of $33.16 for future use in service, we do appreciate your loyalty. This survey does reflect James personally, if you were happy with his service and with him please rescore him a 5 star he would greatly appreciate it! Please feel free to reach out to me if I can assist you further. We hope to see you again and hope you are feeling better.

Thank you for your rescore!

Thank you for your response and we appreciate your business Garnet :) I am happy to hear the experience improved for you. We will work on adding some of the items you touched on to improve our experience. This survey is a direct reflection of James, if you were happy with his service please re score him a 5 star. Thank you for the feedback.

Thank you for your response and we appreciate your business Teresio :) I apologize about the miscommunication on our part. for the inconvenience I have notated your account with a complimentary oil change for future use.

Thank you for your response and we appreciate your business. I apologize again about the long wait times you experienced. I appreciate the feedback and I will adjust the times accordingly to serve you in a timely fashion. We have added staff to our help with the wait times and hope to see you again. I have notated your account with a $50 store credit towards any future service for the inconvenience we caused you again.

Thank you for your response and we appreciate your business Carl :) I apologize about the long wait times and we are working to staff our department accordingly for future growth I appreciate the feedback. For the inconvenience I have notated your account with a complimentary synthetic oil change.

Thank you for your response and we appreciate your business Jonathan :) I apologize about the issue with the steering wheel chrome trim. Send me a picture through email and I'll order you a new piece so we can take care of that for you.

Thank you for your response and we appreciate your business Patsy :) Car washes are on request due to some customers not liking our automated brush wash. I totally apologize about missing the discount for the coupon. For the inconvenience I have notated your account with a complimentary oil change and wash and vacuum. Please re score us a 5 Star if you are satisfied!

Thank you for your response and we appreciate your business Theophilos :) I apologize about the initial faulty compressor in the vehicle and i understand your frustration. On the test drive foloowing the initial fix the air was working properly but we hope this time around your vehicle is fixed and ready to go after this repair attempt.