JR

JOSHUA D RIDPATH

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

GA
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Gregory A.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Time and ease.
The employees made you feel that you were a real customer.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/29/2016 08:24 AM

We sincerely appreciate you very kind comment. We feel that everyone that visits us is part of the Woodhouse Family. Thank you for the 5 star survey. Wishing you and your family a very safe and prosperous New Year!

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

LH
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Wanted to exceed expectations.
The tech was courteous and efficient. Their intent was to make sure I was pleased and I was.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/27/2016 07:12 AM

Thank you for the great survey score. We are very happy that we met your expectations. Have a happy and safe New Years.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

EB
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Eric B.
Elkhorn, NE
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Inconsiderate service tech performance
It is a fundamental rule in service related business "to return or leave the clients vehicle or property in equip or better condition than how you found it." This fundamental did not happen.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/22/2016 06:03 AM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

CW
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Craig W.
Elkhorn, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service, and my interaction with each employee exemplified classiness with total professionalism.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/21/2016 01:22 PM

Your comments are greatly appreciated. Thank you for the 5 star survey. Our #1 goal is to exceed your expectations. Have a great Holiday Season.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very friendly and helpful staff
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/21/2016 07:37 AM

Thank you for the 5 star rating. We appreciate the kind comment. Have a Very Merry Christmas and a Happy New Year!

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

JM
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James M.
Omaha, NE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
None
None
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/19/2016 06:35 AM

Thank you for the 4 star rating and for choosing Woodhouse Hyundai. I see that you had a preventative corrosion campaign performed. I apoligize that is took longer than promised. The process to prep the underbody for the application this time of year can take longer. Have a great Holiday Season.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

LK
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Lana K.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly helpful environment
Yes
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/16/2016 09:59 AM

Thank you for the great survey and score. We appreciate that you will continue using Woodhouse Hyundai for future service needs. Have a great Holiday Season.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
2013 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why does it always cost so much!?
Replaced two tires, was quoted $190, when I actually went to pay, it was over $350 -- be transparent with pricing.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/15/2016 01:58 PM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/20/2016 12:52 PM

When you have a moment I would like to discuss your recent service visit. When would be a good time to talk?

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

MJ
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Mary J.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
a
a
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/07/2016 10:48 AM

We appreciate the 5 star survey. Thank you for allowing Woodhouse Hyundai to service your vehicle. We look forward to seeing you again. Have a great Holiday Season.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

EN
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Edward N.
Papillion, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Woodhouse Purchase of Baxter's Hyundai Dealership
The dealership purchase was not complete from a customer perspective. I purchased a Hyundai Sonata Limited and a plan that provides free oil changes, service, maintenance, repairs, and warranty work for a significant number of miles. Currently, my free service and maintenance still resides with Baxter Subaru (who initially turned me away for my 1-year service and sent me to Woodhouse) and my warranty work resides with Woodhouse (who tried to charge me for free service). I would think that Hyundai Corporation would not be happy with the terms of Woodhouse's purchase of Baxter because it alienated repeat customers by addressing only the purchase of new cars and not the contracts that existed for previously purchased vehicles. This arrangement is not what I paid for--total and worry-free care care. This issue should be addressed at the ownership level of both companies, not with sales or service, because it appears that the Woodhouse-Baxter transition leave some items unaddressed that deal with customer satisfaction relative to both dealerships.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/05/2016 06:46 AM

Thank you for the 5 star survey. We totally understand your frustration and are truly sorry. The transition is still in progress and is getting better everyday. Your business is very important to us. We will continue to do everything we can to make your Hyundai experience the best ever. The staff of Woodhouse Hyundai looks forward to seeing you again and wish you and your family Happy Holidays.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

LP
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Lisa P.
Omaha, NE
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A +++
I AM OVERWHELMED WITH THE SERVICE DEPARTMENT. THEY ARE SO PROMPT, KIND, COURTEOUS, AND EFFICIENT.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/05/2016 07:24 AM

We are so glad that your visit exceeded your expectations. Thank you for the great survey score. We agree that sometimes it is the little things that make all the difference in the world. We are so glad to make a difference. The entire Woodhouse family hopes for your husband's speedy recovery. Have a very Happy Holiday Season!

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

SL
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Stacey L.
Omaha, NE
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2016
Service Type: Repair
Category: Service
John piat
He is the reason why i would come bacl
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/06/2016 09:23 AM

Thank you for taking the time to speak to me today. Again I apoligize for the inconveience. Your business is very important to us. I have sent a letter out to you per our conversation. I hope that it meets with your approval. Woodhouse Hyundai looks forward to seeing you again. Happy Holidays

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

FA
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Frank A.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Job
I was glad they found a problem with the oil plug and fixed it without charge
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/06/2016 09:25 AM

Thank you for the 5 star rating. Good to hear that your problem was a quick fix. Have a great Holiday Season.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Bad Customer Service
Discriminatory against minorities.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/06/2016 09:32 AM

I look forward to speaking to you regarding your service visit. Please call me when you have a few minutes to visit.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/12/2016 08:18 AM

After speaking with you briefly last week I was hoping to hear back from you. Please call me back at your earliest convienence. Thank you. 

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 12/16/2016 01:12 PM

Hoping that you can find a minute to contact me regarding your service visit. Look forward to talking to you.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

MW
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Surprise! You MOVED!
Good service. Done in an hour instead of 45 minutes, but not a big deal.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/28/2016 02:20 PM

I truly apoligize for the inconvienence. This correspondence is being passed on to our call center to avoid future situations. I hope that your service experience met with your expectations. Thank you for choosing Woodhouse Hyundai and Happy Holidays.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

JH
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John H.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Performed an oil change and rear brake job. Diagnosis of the cause of the check-engine light took longer than anyone expected as the system generated an unusual code that took some research to figure out. Had to leave the car with them overnight but the provided me with a nice loaner car at no extra charge. The only downside was that I found out that this dealership location, which is right by my office, is only temporary (18 months). Sad that there won't be a dealership/service center nearby when they move.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/28/2016 02:16 PM

Thank you for the 5 star survey. Yes this is our temporary location but our new location will be worth the drive. We appreciate your patronage and look forward to seeing you again. Happy Holidays.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Good service
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/28/2016 02:14 PM

We appreciate the great survey. You complete satisfaction is very important to us. Have a great Holiday Season.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

CP
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Cynthia P.
Omaha, NE
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service at Woodhouse
Friendly and professional. Fair prices.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/25/2016 09:12 AM

Thank you for the 5 star survey and the kind comment. We are hoping that we have met or exeeded your expectations. We look forward to seeing you again. Have a great Holiday season.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

Verified Customer
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good timely service.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/25/2016 09:14 AM

Thank you for the great survey score. Your satisfaction is very important to us. Have a great holiday season.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with

DN
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Dawn N.
Omaha, NE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Honored my time
Excellent service on some recent warranty work. Went out of their way to get the work done quickly.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 11/25/2016 09:18 AM

We appreciate the great score and kind comments. We look forward to seeing you again. Have great Holiday Season!

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
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