JAKE RITTER

Ms. Johnson, 

I apologize for the misunderstanding ma'am. This is not how we do business, please come see me on your next visit and i will be more than happy to punch your key chain for your last visit. These surveys directly affect Jakes pay, if he gets left then a 5 star Hyundai things he did a terrible job. I definitely will speak to the cashier about the treatment, again i do apologize.

Dale, I apologize sir , we thought your recall for the ecm update took care of the check engine light, it was a history code for the knock sensor at the time. That is precisely what the ecm campaign addressed. Again i do apologize if you are still having a concern by all means please come by and i will get it looked at quickly.

Mr. Podrasky,

  I am sorry you feel this way sir, as i explained when you where here. We have to duplicate your concern to perform a repair per our Manufactures agreement. Once duplicated there is a very specific trouble tree to follow. This is why we thought it was good timing you said you were going out of town, thus giving us the opportunity to duplicate your concerns that appeared to only happen after extended driving times. I do apologize it was not easy to duplicate the concern, this is why we provided you with alternate transportation. It was driven 503 miles over the same time period. I am sorry you feel upset with how the service went, i will be more than happy to replenish any fuel we used and wash your vehicle, just let us know when you would like to do such.

Thank you so much sir.

Mr. Celis,

  I apologize for your inconvenience, unfortunately, those parts sometimes are not made available they are ordered by vehicle if needed. This is not your problem and i understand that. We will try to do better on the next visit. 

Mr. Patterson,

  I do understand your level of frustration with your vehicle. I can assure you it is our job to try and make it as pain-free as possible.

Jake your advisor is graded on his performance and anything less than a 4-star rating hurts him financially. However, if you do want to speak to the manufacturer about concerns you have we can assist you with that. Call 1-800-633-5151 that is consumer affairs. They will open a case for you and get the ball rolling.

Mr. Jorge Fernandez, 

Clearly they are asking about you Santa fe. However I understand you are apparently upset about something with your genesis.

You are always at our store, I am disappointed you would do something like this on a public forum. We do respect your opinion  and you certainly can take your vehicles to other dealers if you choose to do so. I am extremely sorry you feel this way.

Ms. Chalon,

I apologize you are having concerns with your vehicle ma'am. That is not what we want you to have either. Is there a day that you can either bring the car and leave it, or a day when you can come by and show one of my technician's whats happening, we, unfortunately, have not been able to duplicate the concern. The Manufacturer (Hyundai) will not let us do any repairs until we can duplicate and validate what we are doing and why.

Please feel free to contact us to schedule an appointment when time permits.

1. Ms Chalon,
   
   II am glad you gave us the opportunity to repair the car, one last time. 
   We feel confident that it is running well again.
   Thank you for your patience with this and I apologize it took so long to figure it out. 

Ms. Chalon (Grace),

I apoligize you have been experiencing a concern with you vehicle, i can assure you we dont want you to have any issues as well. 

If this has been an ongoing concern, if you would please call and lets schedule you an appointment, with a loaner car.

Unfortunately with your engine light not being on it is much harder to diagnosis the concern, so it will take at least a full day.

Mr. Kramer (Juston)

I am sorry you would think we would not want to repair your vehicle, the manufacture pays us to do so when your vehicle is under warranty.

Your vehicles Warranty expired June, 14-2016 4 Months prior to your October visit.

Warranty Start Date
06/14/2011 (67 months, 2 days)

We did check your Battery, alternator, and starter where checked and all was performing properly. If your brake light went out sir and it is the same one it is a parts warranty as well.

Attached is a copy of your receipt from 10-17-16 
REPLACED LEFT RUNNING LIGHT BULB AND 3RD BRAKE LIGHT BULBS.
These are different bulbs. 

If you would like to bring your vehicle in and are having any concerns i would like to help, please let us know.

Mr. Hall,

  I am unaware of someone having to come in for a low tire sensor. If any tire has a loss of air of 3 pounds of air it will illuminate the tire light. We have had to replace two of the tire sensors, i can assure you we don't want them to fail either.
I personally apologize if you thought i "blew someone off" i would not do that intentionally. If there is something that we could do to make this better, please let me know, we will try our best to do so.

Mr. Kieth Kotschwar,

I apologize if there was a misunderstanding sir, it shows, you brought the vehicle in for a problem with the seat and we replaced a switch. That is the only thing listed on the repair.
On your previous visit you had declined for us to diagnose your back up camera, is that what you are referring to? Please call when you are able, i am unaware of anything else that was needed.

I am sorry you had to experience an extended visit that day sir. We try our very best to get people turned around quickly. We know your time is valuble and we need to respect it. Saturdays are a bit more challenging, we have added a new staff member to have that corrected for future visits.

Mr. Cooper.

  I do apologize your part did not come painted, we have serviced your cars for several years. My staff has always treated you right i believe. Hyundai does not paint body panels as they will no longer match the vehicles painted 10 years ago. We respect you sir and your opinion, please understand we dont want you to have to return for something either.  

Jared i am sorry we have let you down sir. My staff should have done a better job. I would love to speak to you about it, feel free to call at anytime.

Mr. Terrazas,

 We will be more than happy to look at the vehicle anytime, please bring it by, the struts do leak oil sometimes when they are bad. If it feels worse we can rotate the tires back to where they were originaly. Our goal is your satisfaction, so please stop by at your convenience.

Thank you for allowing us the opportunity.

Mr Lyons,

 I apologize for the service you received sir, the actual service performed is a service was a major service with Hyundai. My staff should have keep you in the loop with the progress and time requirements, not what i expect from my staff again i apologize.

Ms. Zembraski,

  I apologize for any confusion on your repairs. When your vehicle was in for repairs, it was determined that the vehicle has a tire pull that was causing your concern. after they had reset all tire pressures and crossed the tires from side to side. The vehicle no longer had a pull evident. After speaking With Jacob he stated that he would recommend an alignment with the new tires if concern persist. Again i apologize for any mis understandings, if i can be of further assistance please feel free to contact me directly. I will get whatever is needed corrected.

Mr. Lee,

 I am sorry, due to the ongoing corona virus we have not been washing vehicles, if you would like to return at a later date i will be more than happy to wash and vacuum your vehicle sir.

Thank you for the survey, I see we have an appointment scheduled for tomorrow. I do apologize for the inconvenience. This is usually a setting in instrument cluster, with steering wheel controls. Should take less than ten minutes to repair. I am very sorry for the inconvenience.