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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

Verified Customer
Denton, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service. Fast and efficient.
I am always able to get an appointment time that works for me. Once I arrive, my car is taken in promptly. With the dealership coupons, I end up paying less than national chains that do oil changes. Plus I have the assurance that my car is being serviced by an authorized Hyundai mechanic.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/06/2020 11:36 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
TB
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Tommy B.
Corinth, TX
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
everything was first class
excellent service !
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/05/2020 04:37 PM

Thank you Thomas

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Frisco, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job!
Great service from the sales and service department!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/03/2020 09:19 AM

Thank you for the 5-star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
PL
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Paul L.
Lewisville, TX
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/02/2020 12:06 PM

Thank you paul

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
DAVID SHIPLETT
TH
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Terry H.
Argyle, TX
2012 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quick and timely
60,000 mile service. I was surprised that really nothing was needed other than oil change and tire rotation. They used
to wash my car every time I cam in but that hasn't happened the last cpl visits
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/28/2020 08:08 AM

Thank you

We will be more than happy to wash your vehicle anytime you would like.

Just let the service adviser know on drop off, it is a hand wash and it extends your stay around 20 minutes. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
HS
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Heather S.
Tioga, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and easy
This dealership is always fast and takes good care of you
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2020 01:32 PM

Thank you for the five-star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
AC
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Alain C.
Denton, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
AJC
I always have a great service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/26/2020 05:16 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
TK
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Thomas K.
Dallas, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good work and courtesy
efficient
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/18/2020 03:40 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department
Impossible to be treated better, Service Manager fully explained repair and process Advisor kept in touch all through the process and a shout out to Megan for always smiling.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2020 03:32 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
KT
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Kraig T.
Denton, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Above and Beyond
I took my 2019 Santa Fe sport turbo into Eckert Hyundai for a shifting problem. I'd bought the car new a year ago and lately noticed the issue which if it were a standard transmission, felt like popping the clutch, strange for an automatic. Service Manager Don Wheeler wasted no time in helping me, trying first to fix the issue via the software. When this didn't remedy the situation, he determined that replacement of the transmission was in order. Don had service tech Jacob take the ball from there. While it took a little longer than originally anticipated once the replacement transmission arrived (other parts were needed and on backorder), the car now shifts as smoothly and unnoticeably as the Kona loaner I was given. Thanks again guys for resolving this issue!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2020 02:21 PM

Kraig, 

Thank you for the fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
HH
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Harriet H.
Denton, TX
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service department
My oil change, wipers were changed without a problem. I also had my state inspection done as well. What a great help to get these things done and So close to home for me..
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/17/2020 05:36 AM

Ms. Hillman,

 Thank you, for giving us the opportunity to help with your service needs.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
CB
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Christopher B.
Lake Dallas, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job and Super Fast!
Was driving home Monday and my engine made a weird noise and the check engine light came on. Made an appoint and my wife brought it in first thing in the morning. The wiring harness for the engine had a defect or recall...something along those lines. It needed to be replaced. I saw similar instances online and some people said 37 days later their car was still in the shop. Not here. My wife was there for an hour and a half and it was done! Car isn't having any issues and I'd again, thanks for the help Eckert! Appreciate the great job and quick service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/15/2020 07:56 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MB
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Michael B.
Flower Mound, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Always excellent service when I take my vehicles to be serviced at Eckert.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/12/2020 05:36 AM

Thank you for the great survey!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DK
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Dilana K.
Denton, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
GrrT service with nice people.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/11/2020 01:44 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
BP
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Brandi P.
Denton, TX
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eckert Service Dept staff is great
The Eckert Hyundai Service Department is great. They are always helpful, friendly, no pushy, and do not constantly find issues with my car like I have experienced at other dealerships.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/10/2020 04:04 PM

Thank you ma'am.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DS
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David S.
Lewisville, TX
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service and support
Always a positive experience every time I go, great people, service and support
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2020 03:18 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
CH
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Chesley H.
Corinth, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santa Fa
Great seevicey
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2020 10:13 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/05/2020 01:22 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Justin, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Actually listen to female service customers
Bought my car at another dealer who always acted as though I could not possibly tell that my car was presenting mechanical issues. I fired them and coming over to Eckert Hyundai. We own two Hyundai products and will never take them back to the original seller dealer for service even if I broke down right in front of their store.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/31/2020 07:48 AM

Thank you maam

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
SL
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Stacey L.
Corinth, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Y’all always do a great job. Thanks!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/29/2020 06:08 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
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