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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / JUSTIN SPURLOCK
JS

JUSTIN SPURLOCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(297 reviews)
86

Reviews of JUSTIN SPURLOCK

BW
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Beverly W.
Satsuma, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai people were fast and got it done in good time. The car and was cleaned throughout using precautions for germs..
I will be going back to them for any work needed. Thank you.

A satisfied customer.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/21/2020 06:08 AM

  We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
LT
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Lauren T.
St. Augustine, FL
2012 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best car I’ve owned
And the dealership in St. Augustine provides exceptional service every time!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/15/2020 11:55 AM

 We appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
BW
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Boyd W.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
Right on time to take our car back to do the oil and oil filter change. Everything was done in an hour. The staff are always so pleasant and helpful.
Bought our car here 5 years ago and have had the service done here every time since purchase. Thank you so much!!!
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/09/2020 01:51 PM

 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
MM
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Marion M.
Palm Coast, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appointments done in timely fashion . Workers polite & informative.
Excellent work . Fair prices . On time appointments .
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/01/2020 01:41 PM

 Thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to exceeding your expectations and keeping you safe.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JB
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James B.
Ponte Vedra, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
The dealership is well run from the sales department to the service department, very professional and committed to customer satisfaction.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2020 05:40 AM

 We thank you for sharing your experience with us and kind words. We are  committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JS
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Judith S.
Palm Coast, FL
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
No particular comment
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/11/2020 02:01 PM

 Thank you for taking the time to share your service experience with us. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JP
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Jimmie P.
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Great in and out service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/04/2020 05:39 AM

 Thank you for sharing your service experience with us and the 5 star rating. Our team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
HV
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Howard V.
Saint Augustine, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
FLAT ON SONATA
WITH AN UNEXPECTED FLAT FROM A NAIL THE DEALERSHIP GOT ME RIGHT AWAY A FIXED MY PROBLEM!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/01/2020 01:49 PM

 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
DA
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Douglas A.
Ponte Vedra, FL
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
This Hyundai dealership is excellent from the point of sale and with service provided to your car. I have not traditionally been a dealer service kind of guy but this has shifted with this dealership. I likely will buy my next car from this dealership and have it serviced there.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/01/2020 05:44 AM

 Thank you for taking the time to share your experiences with us and your kind words, Our staff is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Palm Coast, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change,vehicle check up,quick service
Arrived 10 minutes early for my 11:20 am appointment there were 3 vehicles. Ahead of me. There were 3 employees signing in these vehicles including mine,a few other vehicles were behind me,in no time the whole line was signed in.I expected to wait several hours due to the amount of vehicles ahead of mine ,my vehicle was serviced,washed,front window cleaned,and front interior vacuumed in just over 1 he.This shop is well organized
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/26/2020 05:53 AM

  We thank you for taking the time to share your service experience with us and your kind words. Our service team is dedicated to keeping you safe and committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
DK
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Debra K.
Palm Coast, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outside seating was a great idea!
Always happy with their service department!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/19/2020 06:15 AM

 We greatly appreciate you taking the time to share your service experiences and kind words with us. Our service team is dedicated to keeping everyone safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
CC
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Carol C.
Jacksonville, FL
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kona oil change
The service was fine. Staff friendly.

My only issue, first time out for me since Pandamic. I expected to see staff in masks. Customers, was mixed. Older had mask, younger didnt. I thought at the very least, the gentleman who talks to you about your service should have worn mask. Also, woman who is cashier.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/18/2020 10:35 AM

 Thank you for taking the time to share your service experience with us and your feedback.  We are seeing about the same results, half of our guests are wearing masks and the other half are not. Our policy is if a guest is wearing a mask we will wear a mask. We want everyone to feel safe coming in and we are wiping down cars before and after servicing. Also, our cashiers have a plastic shield in front of them to protect our guests. Our service team is dedicated to keeping everyone safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Palm Coast, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service during virus
Recent appt, for service [ oil change and tire rotation] and was feeling apprehensive d/t virus precautions. St. Augustine Hyundai made me feel comfortable about bringing my vehicle in for service when called for appt. On appt. day the staff was considerate and made me feel comfortable both with the environment and the virus precautions explained to me..........
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/18/2020 06:43 AM

 We greatly appreciate you taking the time to share your service experience with us and the your kind words. Our service team is dedicated to keeping everyone safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
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Michael B.
St. Augustine, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Battery
Brought my car without an appt, but they took care of me quickly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/12/2020 02:03 PM

 We thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is here for you and is committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
RS
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Ronald S.
Palm Coast, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was great
OK
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/07/2020 11:51 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JG
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Janice G.
Saint Augustine, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2020
verified customerVerified Customer
Category: Service
Third set of tires from this dealership
Almost 40,000 miles per set of tires. Best deal seems to be at the dealership. Buy 3 by one for a dollar. Going on 8 years with this vehicle. The service department is the best.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/04/2020
Service Type: Maintenance
Category: Service
Losing faith in Hyundai quality
Have been going to this dealership exclusively for six years. general service has been great. The car has been well maintained and always garaged. Then the starter goes out for no reason. And no reasonable explanation. Quite a few recalls but they were taken care of. Now they have to replace a tail light. Third problem we've had with the brakes light on vehicle . Small plastic shark fin piece on antenna fell off $360 plus labor. Wife was wanting to buy a new Palisade replaced his vehicle but I'm not sure. I've lost faith in Hyundai
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/05/2020 06:28 AM

 We thank you for taking the time to share your service visit with us and our sincere apologies for the uncharacteristic level of service you received. During these unusual times, we have been working on processes to insure our guests and employees safety. Once again, I am sorry and  thank you for bringing this to our attention so we may improve our processes. We will be following up with you shortly to try and make this right. We are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/05/2020 07:08 AM

Thank you for speaking with Justin today and while we strive to exceed expectations, we do occasionally slip. We greatly appreciate you letting us know so we may use this information to better our organization. I hope Justin's follow up with you showed our commitment to you and while it doesn't make up for our mistakes, we will be sending out  $50 compensation , as a  gesture of goodwill to you so we may begin to earn back your faith in us. 

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
ST
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Stanley T.
Jacksonville, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, friendly staff on time
Great experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/04/2020 06:01 AM

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Saint Augustine, FL
2013 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and very dependable!
They took care of my car during these crazy times. It took a couple days but luckily I had nowhere to go right now, and everything worked out great! Thank you.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/15/2020 11:45 AM

 Thank you for sharing your service experience with us. Please let us know how we may improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
AW
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Amanda W.
Saint Johns, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fixed my car’s issue
The service department is fabulous! I have nothing but good to say about them. Professional and smart!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/06/2020 09:07 AM

 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
PA
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Paul A.
Saint Johns, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
St. Aug. Hyundai is the best!
Went for service during this 'crisis'... waiting area was marked for safety distancing and was very comfortable. Work was done quickly, and as always, all employees were AWESOME!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/27/2020 02:30 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. We understand the importance of keeping both you and your vehicle safe. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
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