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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

MF
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Michael F.
Brodhead, WI
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Another great job!
The service technician and advisor were friendly, responsive, and professional. Like a good dentist, stick with a good service shop - I am staying with Hyundai Zimbrick West.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/19/2018 08:40 AM

Thank you for picking us to stick with.  We really appreciate it.  I will make sure to pass this along to Jeremy so he can see the great review.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
GS
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Gary S.
Madison, WI
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service
Very professional service at all levels. Jeff Winchel always does a great job
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/16/2018 09:24 AM

Thank you for the great review.  I will make sure Jeff and the technician who worked on your vehicle see how great of a job they do.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
MM
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Michael M.
Madison, WI
2013 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unnecessary service recommendations. Expensive quotes for wear items
My 2013 Hyundai Genesis 3.8 has been a lovely car.

I dislike Hyundai West's practices of attempting greater service revenue.
* For the 2nd time, it was suggested I flush/replace coolant at 30k or before miles, even though the factory recommends 120k miles
* $243 for a battery replacement quote, which seems way too high.
* $50 for an cabin air filter replacement quote, which I replaced 5000 miles ago for $14 myself
* Suggested service items of $99 to clean brake rotors/etc, and $99 for a 4-wheel alignment. Maybe this is needed...maybe not. I can't really trust Hyundai West to recommend what is really needed based on the above.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/16/2018 02:51 PM

Thank you for the feedback.  I apologize for the recommendations that were made.  I will make sure to work with my staff to assure they are not recommending things prior to them being needed. 
Unfortunately with the new store we are not able to store tires for customers anymore.  I understand this was a very convenient service but our current location has a lot more capacity than the new location we are moving to.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
MM
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Michael M.
Madison, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy - no hassles
I give this dealership & it's employees a five star rating!
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/16/2018 09:22 AM

Thank you for the great 5 star review.  We always enjoy helping our 5 star quests out with their automotive needs.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Jeff Winchel very helpful and a pleasure to work with when I take my vehicle in for service.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/16/2018 09:21 AM

Thank you for the great review.  I will make sure to pass this along to Jeff and let him know his helpfulness is appreciated.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
RM
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Robert M.
Madison, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service and friendly people
Stopped for an oil change and purchased a new set of tires. I left for an appointment and the car was waiting for me when I returned. Everything went fine.
Recommended
Employees worked with
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JEFFREY WINCHEL
WA
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William A.
Madison, WI
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They know me by name!!!
Always loved my Hyundais, but that wouldn't be the case without the support and care I get from staff @ Zimbrick West.
Great people, every one of them!
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/07/2018 12:56 PM

William it was great to see you at your last service.  Thank you for the great review.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Mount Horeb, WI
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and Good Value
Satisfied with my recent service once again at Zimbrick Hyundai.
Recommended
Employees worked with
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JEFFREY WINCHEL
JG
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Jeffrey G.
Mount Horeb, WI
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As long as I have a Hyndai, I will return
Whenever I'm there, it's like visiting a friend's house... Both my service adviser and the service manager know me by sight and make me feel like I'm welcome. Can't wait for the new building to be completed so that my "friends" have an updated facility!
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 10/23/2018 02:13 PM

Thank you for the friendly review.  We can't wait for the new and updated facility also.  We look forward to seeing you at your next visit.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Belleville, WI
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
Great service
Recommended
Employees worked with
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JEFFREY WINCHEL
DF
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Darell F.
Beloit, WI
2018 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Dees elantra gt
Service good and nice employees
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 10/15/2018 03:20 PM

Thank you for the good review.  We hope to see you at your next service.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
SS
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Sandra S.
Oregon, WI
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service on arrival. Waiting area pleasant.
Prompt service when you pull into the bay. Review of what may need to be done. Informed of work needed but pleasant and not pushy when you decline some items at that time.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 10/15/2018 03:20 PM

Thank you for the great 5 star review.  We look forward to seeing you at your next service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
TM
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Theodore M.
Ridgeway, WI
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
our wxperiences
very timely and friendly service and local too!
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 10/15/2018 03:15 PM

Thank you for taking the time to come in and see us for service.  We really do appreciate it and look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
TS
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Tolu S.
Middleton, WI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding
Like always good friendly service
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Always very friendly and never feel forced to get work done.
Recommended
Employees worked with
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JEFFREY WINCHEL
PF
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Paul F.
Madison, WI
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, good service, clean.
I have always had great service. The people are friendly and they know their business.
Recommended
Employees worked with
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JEFFREY WINCHEL
JL
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Jean L.
Madison, WI
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Issue not resolved
Personnel was very nice but my tire pressure warning is still on.
Not Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 10/10/2018 07:53 AM

Jean, thank you for your response.  I apologize the low tire light was still on.  I will have your service advisor reach out to you to discuss the tire light.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
EJ
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Elijah J.
Madison, WI
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customers service
Everyone so pleasant
Recommended
Employees worked with
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JEFFREY WINCHEL
CR
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Clifford R.
Madison, WI
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
bb
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Recommended
Employees worked with
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JEFFREY WINCHEL
AW
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Andrew W.
Portage, WI
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I want someone from Hyundai to explain to me...
I bought my 2015 Hyundai Genesis Sedan on 10/22/15. Within two thousand miles of use, there was a recall on my car for new tires to be put on. No problem, these things happen, was happy to have Michelin's replace the Hankooks that were on the car. November 2017, with under 40,000 miles on the Michelin's, I had to replace my tires....OK, so they didn't last the 50,000 they were warrantied for...it happens. Fast forward under 11 months. I was informed that I will need new tires before winter. This is frankly unacceptable. I have been driving for nearly 30 years now. I have never had issues like this with tires on any of my previous vehicles. I have only 11,000 miles on these tires and they need to be replaced? I refuse to believe that there isn't something inherently wrong with my alignment and/or suspension that is causing this. It doesn't take a long time doing internet research to find others are having this same problem. Again, this is unacceptable, and I want someone from Hyundai to explain why I have to get new tires again within a year of purchase of my last set. I in no way am blaming Zimbrick Hyundai, they have always been great to deal with, especially Jeff Winchel in service. Hyundai, on the other hand....not thinking too highly of them at this point.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
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