JEFFREY WINCHEL

Zimbrick Hyundai West

Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.

Overall Rating

4.7

(714 reviews)

72

Reviews of JEFFREY WINCHEL

Verified Customer

De Forest, WI

2016 Hyundai Santa Fe

11/22/2017

Service Type: Maintenance

Verified Customer

Category: Service

Felt taken advantage of

Signed up online for service. Cost of service was never shown or discussed. Dropped it off for oil change, tire rotation, recalls fixed. Picked it up with a $320 bill and IMO, completely unessesary 15k mile service.

Not Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/22/2017 01:01 PM

I apologize your last visit did not go well and you felt like we took advantage of you. We do not perform any work on a vehicle without prior authorization from the customer. We also provide the customer with documentation of what is being performed. I will review this with my staff and to see if this was not done and if so why.
After I review this I will be in touch with you on Monday Nov. 27th.

Have a good Thanksgiving.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

LO

Lee O.

2013 Hyundai Elantra

ReScore Review™

08/25/2017

Verified Customer

Category: Service

A staff that solves problems

Following my review, the staff reached out to me and solved the problem to my satisfaction.

Recommended

Original Review

08/22/2017

Service Type: Repair

Category: Service

Oil Change Service

The no's might be maybes . The estimate for the next service is $785.70.

Not Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/22/2017 07:59 AM

Lee thank you for providing us with feedback from your last visit. I apologize there was a miscommunication at your visit. I spoke with your advisor as to why we rotated the tires and he mentioned that you had requested and provided a coupon for our "Summer Special". That special is an Oil change, tire rotation and fuel system cleaner which is why we rotated the tires.
Because of the misunderstanding I will be happy to apply the amount you spent on the tire rotation towards your next service if you decide to return.
If you have any questions or want to discuss this further please feel free to contact me.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

AW

Andrew W.

Portage, WI

2015 Hyundai Genesis

08/07/2017

Service Type: Maintenance

Verified Customer

Category: Service

Pay attention to the details

The service counter guys are great, as was my salesperson, but whomever is performing the work isn't doing everything they include in the service. They never make sure that my tires are all properly inflated. I know because, after having some suspicion, I have begun letting about 5 psi out of one of my tires right before dropping it off. When I get the car back, the reduced psi hasn't changed, yet they include tire pressure check/fill on the invoice.

Not Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/09/2017 10:22 AM

Andrew thank you for the feedback. I will make sure to review your comments with all the technicians in the shop. We want to make sure we are performing every service we state we are doing whether there is a cost or the service is free. It is unacceptable to conduct business any other way. I apologize we did not properly adjust the tire pressure.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

TN

Tessa N.

Madison, WI

2011 Hyundai Sonata

06/19/2017

Service Type: Maintenance

Verified Customer

Category: Service

Not great extremely unhelpful and rude

Honestly the person we worked with (Jeff) in your service department is extremely rude and unhelpful. This is not the first time we have experienced this from him. I would not use your service once our car is off warranty.

Not Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/20/2017 01:32 PM

Thank you for taking the time to complete the survey. I apologize that our customer service was not up to the standard that we strive for. Hopefully in the future you can give us another to redeem ourselves.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

Verified Customer

Belleville, WI

2013 Hyundai Santa Fe

04/09/2017

Service Type: Maintenance

Verified Customer

Category: Service

Nothing

Uses pressure tactics to worry customers about tires that are still safe, to get customers to buy. Ewers@co.dane.wi.us tires.

Not Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 04/11/2017 05:47 AM

Thank you for the feedback. Unfortunately at times a check engine light can take longer than an hour to diagnose. I apologize if this was not properly communicated with you.
Looking at the notes from your inspection, your tires were noted at 3/32 and 4/32 of an inch in the front. Any time tires are at or below 4/32 of an inch we recommend tires because it can cause traction issues on wet roads. When a vehicle comes in we for service we perform a full vehicle inspection. At that point we want to inform you of everything we found. At no time are we trying to pressure anybody into a repair. I apologize if that is how it felt. If you would like to discuss this issue further I would be happy to talk with you.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

TK

Tony K.

Madison, WI

2008 Hyundai Santa Fe

03/24/2017

Service Type: Maintenance

Verified Customer

Category: Service

I wouldn't say great. Okay would be appropriate.

When reported an issue (issue occurred after services were performed) didn't get call back. Maybe I will get....I will wait but more b fore calling back.

Not Recommended

Employees worked with

JEFFREY WINCHEL

Verified Customer

Fitchburg, WI

2013 Hyundai Santa Fe

10/25/2016

Service Type: Maintenance

Verified Customer

Category: Service

Oil change only

Expectation for an oil change are pretty high. Basic as it gets.

Not Recommended

Employees worked with

JEFFREY WINCHEL

KG

Katherine G.

Madison, WI

2007 Hyundai Entourage

07/28/2016

Service Type: Maintenance

Verified Customer

Category: Service

Not a good place to buy tires

They scuffed the wheels and they are not in balance

Not Recommended

CLINT K., Service Manager from Zimbrick Hyundai West responded on 08/31/2016 10:15 AM

I apologize for the scuffed wheels. Hopefully everything is ok after we repaired the rims.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with

JEFFREY WINCHEL

TI

Timothy I.

Fitchburg, WI

2013 HYUNDAI SANTA FE

06/16/2016

Verified Customer

Category: Service

Oil change plus tire rotation

Not very satisfied for this service appointment. I was charged for both an oil change and tire rotation but the rotation was not performed. I didn't notice until I retuned home. I returned to the dealership where I got a response that the techinan didn't know why he didn't do it.

Not Recommended

Employees worked with

JEFFREY WINCHEL

Verified Customer

Madison, WI

2012 Hyundai Accent

11/18/2015

Service Type: Maintenance

Verified Customer

Category: Service

Possible Case of trumping up business

Hyundai Accent (2012)

As far as I know, all the services provided were done according to book. However, the "book" provided by Hyundai didn't recommend many of the serivices at only 18K miles.

I was somewhat unhappy that they wanted to do lots of expensive service that the owner's manual doesn't suggest at 15K miles. So, I'm more than a little skeptical and am apt to believe that they just look for ways to increase their business bottom line, whether some of the maintenance provided was needed or not. I have to question why Hyundai doesn't specifically recommend all of these services at 15K miles "if" they are really needed.

You can't blame me for being skeptical and dealership repair shops have a bad reputation in this regard. I have not had a similar experience (for the most part) with our Toyota. They follow the maintenance protocol outlined in the owner's books and I've not regretted it in the 10 year's we've owned that vehicle.

Lastly, I wAS offered 10% off of a minimum $100 service if it's completed within a month of this most recent service. Really, how likely is it that I will need that service and be able to make use of the discount so soon after this visit? If I do, it REALLY doesn't speak well for the quality of Hyundai products or the work of this shop.

Sorry if this review seems overly negative but I think people should know. Everyone at the shop treated me nice but I'm not so sure about fair or honestly.

Not Recommended

Employees worked with

JEFFREY WINCHEL

Verified Customer

Belleville, WI

2019 Hyundai Santa Fe

07/23/2021

Service Type: Repair

Verified Customer

Category: Service

Great Service Center

Highly recommend!!

Recommended

ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/26/2021 06:50 AM

Hi Sam,

Thank you for the 5 star review for Jeff, I will pass it on. Next time I hope we have more time to catch up.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com

Employees worked with

JEFFREY WINCHEL

Verified Customer

Brooklyn, WI

2015 Hyundai Tucson

07/12/2021

Service Type: Maintenance

Verified Customer

Category: Service

Very friendly staff

Great service, wonderful friendly staff. Overall good experience. Informative staff as well

Recommended

ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/13/2021 01:02 PM

Hello,

Thank you for the 5 star review for Jeff, besides a wash, we typically don't provide anything beyond. Depending on how things change at with staffing and customer depmand, I could see some improvements in the future. In addition, if you have a specific request and time allows we would be happy to accomodate.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com

Employees worked with

JEFFREY WINCHEL

EA

Erv A.

Monona, WI

2011 Hyundai Sonata

07/03/2021

Service Type: Maintenance

Verified Customer

Category: Service

Jeff is very easy to deal with

I like the staff. Friendly and professional.

Recommended

ROGER W I., Service Manager from Zimbrick Hyundai West responded on 07/05/2021 02:04 PM

Hi Erv,

Thanks for the 5 Star review for Jeff and kind words, I will pass it on.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com

Employees worked with

JEFFREY WINCHEL

Verified Customer

Madison, WI

2013 Hyundai Elantra Gt

06/25/2021

Service Type: Maintenance

Verified Customer

Category: Service

Very responsive and friendly staff and technicians

Zimbrick's intake staff and technicians are responsive, helpful, friendly, and competent. Taking my car in is always easy and pleasant. When I called from across the country during an extended road trip, Jeff W. called me right back and gave me the precise information I needed about my car's oil. Really good service!

Recommended

ROGER W I., Service Manager from Zimbrick Hyundai West responded on 06/25/2021 11:11 AM

Thanks for the 5 star review for Jeff, I will pass i on.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com

Employees worked with

JEFFREY WINCHEL

SL

Stacy L.

Monroe, WI

2014 Hyundai Elantra

05/04/2021

Service Type: Maintenance

Verified Customer

Category: Service

Caring dealers!

This dealership was very thorough with their review on all our car issues.

Recommended

ROGER W I., Service Manager from Zimbrick Hyundai West responded on 05/06/2021 07:35 AM

Hi Stacy,

Thanks for the 5 star review for Jeff. I'm curious what time would you like to be able to schedule. I will see if I can open that slot up for you if its possible.

Have a geat Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com

Employees worked with

JEFFREY WINCHEL

JK

James K.

Baraboo, WI

2011 Hyundai Elantra

04/26/2021

Service Type: Maintenance

Verified Customer

Category: Service

Quality Service and Repair

My wife’s Elantra will be 10 years old this year. Bringing it in for the 90,000 mile service, they discovered front breaks were end of life, a bearing was damaged, and there was a recall required. I also opted to have diagnostics performed for the tire pressure sensors which cost was applied towards service to fix malfunctioning TPS system, all of which is expected for a 10 year old car. Getting this right meant I needed to keep the service loaner overnight which is appreciated. The first bonus came when the bearing was covered by the 10 year warranty with a month to spare. The second bonus was that the car handles like it’s new! I have no issues putting some money into car maintenance when the quality of customer service and repair has that kind of value and delivers that much piece of mind. Plus our annual of operate over the 10 year life of the car remains exceptional!

Recommended

ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/26/2021 01:14 PM

Hi James,

Thanks for the great comments and feedback for Jeff, I will share with him and it will definately make his day.

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com

Employees worked with

JEFFREY WINCHEL

Verified Customer

Madison, WI

2013 Hyundai Sonata

04/15/2021

Service Type: Maintenance

Verified Customer

Category: Service

satisfied customer

I was happy with the staff and the service.

Recommended

ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/16/2021 10:25 AM

Thanks for feedback, always appreciate a happy customer.

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com

Employees worked with

JEFFREY WINCHEL

PF

Paul F.

Madison, WI

2016 Hyundai Genesis

04/03/2021

Service Type: Maintenance

Verified Customer

Category: Service

honesty and integrity

I have been going to Zimbrick Hyundi for many years. The service is very good and never had a complaint. I will continue to purchases my cars from Zimbrick.

Recommended

ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/05/2021 06:19 AM

Thansk for the Loyalty Paul. The team here at Zimbrick appreciate you as well.

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com

Employees worked with

JEFFREY WINCHEL

KH

Kathleen H.

Stoughton, WI

2019 Hyundai Tucson

03/12/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great car, Great service

It was easy and quick to get an appointment. The service area was clean and provided hand sanitizer. The service was done timely and my car was washed before I left.

Recommended

KYLE M T. from Zimbrick Hyundai West responded on 03/12/2021 11:48 AM

Thank you for your 5 star review!

Employees worked with

JEFFREY WINCHEL

MW

Max W.

Jefferson, WI

2019 Hyundai Santa Fe

03/08/2021

Service Type: Maintenance

Verified Customer

Category: Service

Good Service

Good service
Friendly staff

Recommended

KYLE M T. from Zimbrick Hyundai West responded on 03/09/2021 06:56 AM

Thank you for your 4 star review.

Employees worked with

JEFFREY WINCHEL

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