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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

SR
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Sally R.
Fennimore, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Always know service is great!
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Monona, WI
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Maintenance
Disappointed with the care taken by human contact during a pandemic to ensure everyone is safe from contracting it.
Yet there was no bottled water or packaged snacks available.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Always professional.
Recommended
Employees worked with
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JEFFREY WINCHEL
GM
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Gale M.
Madison, WI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
As usual great service from the staff. They are very friendly when you check in and work is done as promised.
Recommended
Employees worked with
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JEFFREY WINCHEL
JL
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James L.
Argyle, WI
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional fast Service at a very nice clean facility and atmosphere!
During these difficult and uncertain times I was not sure what to expect from the dealership while having my car serviced. However, as always... I was greeted by the friendly staff in a very professional manner. I was informed of all the safety precautions that were being taken regarding the Covid-19 virus for both the customer as well as the staff. I was impressed with the Social Distancing practices as well as the extra precautions for cleanliness of all areas.
The waiting time for the service to be completed was shorter than expected, and the atmosphere made me feel very comfortable of how they are handling customers and their business.

I should of not had any thoughts in the back of my mind of their service, cleanliness and atmosphere since they always are A+ rated on how they treat the customer!!!
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2019 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
None
None
Recommended
Employees worked with
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JEFFREY WINCHEL
RW
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Robert W.
Madison, WI
2013 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change...
I thought 45 min-1hr.was a little long for an oil change...everything else was wonderful.Maybe an adjustment to a post-coronavirus lifestyle is warranted.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Service!
I highly recommend Zimbrick Hyundai West for Service or buying a vehicle.
Recommended
Employees worked with
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JEFFREY WINCHEL
RP
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Richard P.
Madison, WI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great job
r
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
professional staff and professional service at a reasonable price
Hyundai West staff are always professional and courteous. Checking in is prompt and easy. If something unexpected is discovered during the maintenance review, the service manager discusses the issue personally before additional work is done. Service is done promptly and professionally. I plan to continue bringing my car for servicing at Hyundai West in the future.
Recommended
Employees worked with
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JEFFREY WINCHEL
RM
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Robert M.
Madison, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People are nice and efficient. Great waiting area
Stopped for an oil change. Everything went fine as usual. It took less than a half hour.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Engine light problem fixed.
Did a good job and didn't charge me too much.
Recommended
Employees worked with
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JEFFREY WINCHEL
TT
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Tom T.
Beloit, WI
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast & professional service
I’ve always received high quality service and usually in and out quickly over my lunch hour.
Recommended
Employees worked with
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JEFFREY WINCHEL
DS
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Dan S.
Barneveld, WI
2013 Hyundai Santa Fe Sport
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Precautions weren’t taken seriously
You advertised touch free! That was not the case. I had to sign/initial work order with a pen from a random cup. No masks worn in office, not sure in service bays. You advertised being able to pay on the phone. That didn’t happen either. I had to sign CC slip as usual. I kept my mask/gloves on till arriving at home since what I experienced didn’t make me feel like precautions were taken with my car’s interior, as you advertised. I re wiped my interior at home.
Not Recommended
Employees worked with
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JEFFREY WINCHEL
JB
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Jeff B.
Madison, WI
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast & easy
I went in for an oil change & tire rotation. The service adviser recommended not to get the rotation as the best tires for tread were already on the front tires (front wheel drive car). They also replaced a brakelight. I could see they made some changes due to the social distancing in place.
Recommended
Employees worked with
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JEFFREY WINCHEL
AA
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Arlene A.
Madison, WI
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Wonderful
Thanks for your great service and getting me back on the road.
Recommended
Employees worked with
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JEFFREY WINCHEL
KS
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Kirk S.
Madison, WI
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Engine light problem fixed.
They found the problem and fixed it promptly and at no cost. What could be better?
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service giys are great
Great place
Recommended
Employees worked with
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JEFFREY WINCHEL
RM
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Robert M.
Verona, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Comments
Provided a car while vehicle being serviced. Done when said it would be
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Trustworthy
You can trust Zimbrick to do it right.
Recommended
JEFFREY W W. from Zimbrick Hyundai West responded on 03/23/2020 05:45 AM

Thanks for taking the time to fill out the survey and giving me the top scores. Also thanks for you business! Have a great day!!

Employees worked with
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JEFFREY WINCHEL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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