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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

Verified Customer
Madison, WI
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service. Knowledge of automobile- ability to answer questions and make recommendations.
The service department stands by its work and keeps my vehicle in top driving condition.
Recommended
JEFFREY W W. from Zimbrick Hyundai West responded on 03/23/2020 05:46 AM

Thanks for taking time to fill out the survey and giving me the high scores! Also thanks for your business!! Have a great day!!

Employees worked with
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JEFFREY WINCHEL
SA
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Shad A.
Middleton, WI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Attentive, expert service every time
I am consistently pleased with the courteous, thorough assistance that Jeff Winchell and other staff have offered our family, and I especially appreciate Jeff's caring, knowledgeable approach. He patiently answers all my questions and makes sure my husband and I are well informed. We buy all our vehicles here, and would never go elsewhere!
Recommended
Employees worked with
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JEFFREY WINCHEL
SB
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Steve B.
Portage, WI
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A Good outcome from a bad situation
They took care of everything and put us in a great loaner until our car was done. Breaking down and having to get your car fixed is not great but they did a perfect job of making the experience OK. Thanks
Recommended
Employees worked with
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JEFFREY WINCHEL
AA
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Arlene A.
Madison, WI
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
WOW
Service provided by Hyundai is great! The service team is friendly and knowledgeable. I wouldn’t take my car any other place to have work done on it. Jeff W really takes care of me and make sure I understand the service that has been provided.
Recommended
Employees worked with
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JEFFREY WINCHEL
JR
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Julie R.
Stoughton, WI
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Personable
Everyone is so helpful. David Hahn is a top notch salesman. He went out of his way to find the vehicle I wanted. Service department is great to work with
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Pardeeville, WI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Title
Review
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service
The Hyundai West crew are always courteous and efficient.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Blanchardville, WI
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Service is great, everyone was polite and courteous
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 01/28/2020 01:23 PM

Thank you for choosing Zimbrick Hyundai West and taking the time to fill out the survey.  We appreciate your feedback.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
GM
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Gale M.
Madison, WI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
Great service and a super great service. after 5+ years going to Zimbrick Hyundai I have never always been plea with their service in all department but especially Service, They make getting you car serviced there a really pleasant an relaxing pleasant event. The staff is the best of any dealer I have ever worked with. Super nice and very knowledgeable Staff. The Best!
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 01/21/2020 07:20 AM

Thank you Gale for the great review.  We always enjoy seeing you when you come in for service, even when you love to give us a hard time because we know we can give it right back to you.
  
Any time you need help make sure to give any of us a call.


Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
IW
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Isaac W.
Platteville, WI
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Dealership on Multiple Fronts
New Vehicle Sales: I purchased my first brand new car here about 10 months ago. The salesman was nice and informative without being pushy, along with offering a better price than two other Hyundai dealerships I spoke with. To seal the deal, he even drove 2 hours round-trip to pick me up so I could purchase it.

Service (Repairs): I have been here twice for oil changes and once for warranty repairs. The oil changes took a little time, but the waiting area is large and comfortable enough for this to not be an issue if you're not too busy (especially after you factor in that they don't overcharge to the extent most dealerships do). As for my warranty repair visit, they gave me a loaner car (even though I'm only 20) for a day and some change, as they even called Hyundai because my issue was unique enough that they hadn't seen it before.

All in all, every experience I've had here has been great. I would recommend this dealership to anyone that I know because they know how to treat people right while offering great cars and services at better rates than even other Hyundai dealerships.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 01/20/2020 01:40 PM

Isaac thank you for the great review.  I will make sure to pass this along to both the service and sales staff that has helped along the way.  We really appreciate you making the long trip into our dealership.
If for any reason you have trouble with your blind spot system again please let us know right away and we are happy to get it resolved.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very nice dealership
Nice
Recommended
Employees worked with
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JEFFREY WINCHEL
RA
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Robert A.
Oregon, WI
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service from a Great Team
I recently went to Zimbrick Hyundai West for service on my vehicle. From the time I arrived to the time I left I was treated well. The service team is with you every stop of the way. They are friendly, courteous, and really know their stuff. I would recommend them in a heartbeat.
Recommended
Employees worked with
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JEFFREY WINCHEL
BR
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Bill R.
Madison, WI
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Scheduled Service Appointment
I scheduled an appointment knowing I was going to have a substantial amount of work done. I was due for 120,00 mile service, needed a timing belt gasket, wanted better tires, and needed a diagnosis on a clanking noise. Completion took a couple of days and all seems to have gone well. I took advantage of a decent tire sale, used a service coupon, and had a successful diagnosis and repair of the clanking noise which turned out to be ball joints. I was also loaned a 2020 Sante Fe since my car was going to be tied up and I really appreciated that. My service writer Jeff kept me informed of what time needed and repair status so that I wasn't left guessing. While this was an expensive visit, all went well and I'm very satisfied with the work that was performed.
Recommended
Employees worked with
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JEFFREY WINCHEL
DM
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Don M.
Madison, WI
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great!!!!!
I really lie the fact that I was able to get a loaner which made it easier for me to go about my business.
O traveling to the places I have needed to go to.
The price was higher then I expected and not within my current budget so I was caught by surprise and
had to make an awkward arrangement !! Witch is not healthy financially for me at least until
the 3rd Wednesday of this month i.e.Dec 18thy.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Job well done
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/26/2019 09:14 AM

Thank you for the excellent 5 star review,  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
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JEFFREY WINCHEL
PF
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Paul F.
Madison, WI
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
honesty and integrity
I have purchased many cars from Zimbrick Hyundai. I think that says it all I will be back in the future.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
The Hyundai staff gave me great information and assistance with our 2013 Sonata. I felt comfortable deciding which repairs to make right away and which repairs can be tackled at a later date.
Recommended
Employees worked with
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JEFFREY WINCHEL
JK
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Jeffery K.
Jefferson, WI
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job
Needed something fixed, they fit me in and went above and beyond...Jeff in the service department was fantastic.
Recommended
Employees worked with
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JEFFREY WINCHEL
ST
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Sue T.
Madison, WI
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sue
The service dept. is always so helpful and never try and talk you into something you don't need. Been going there for 10+ years.
Recommended
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
Personable staff, in person and on the phone. Knowledgable service personnel. Courteous service.
Recommended
Employees worked with
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JEFFREY WINCHEL
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