Business Solutions
SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
avatar

JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

MM
gravatar
Marcia M.
Mc Farland, WI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best service
Four new tires were installed while I waited. Well done!
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
ES
gravatar
Eric S.
Mount Horeb, WI
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
New Tires on a Busy Day
Service and the time taken to get the work done was great as expected. The service writers were very busy. I had to call Hyundai to check if my car was done. I couldn't get through to talk to a person. I showed up an hour and a half after the expected time my tires and alignment was suppose to be done. I saw my car completed in the parking lot but no one called me to say it was ready for pick up. The service desk person had to pull the work order out of the completed work bin and ring the sale up. Just a tad slow on communication, however, the work was done on time and was of high quality as usual.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
DS
gravatar
Donald S.
Madison, WI
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Service has been very reliable.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
EK
gravatar
Elizabeth K.
Janesville, WI
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
The only comment I have is that they checked the air filter and it had just been changed a week before. The sheet with the different color boxes said that it needed to be changed. they put it in the yellow even though it was brand new. They also did not snap the cover back in place for the air filter.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
SZ
gravatar
Steven Z.
Cazenovia, WI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good experience!
The staff was pleasant and we were able to use a loaner car to do our errands, which was wonderful!
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
AT
gravatar
Arthur T.
Madison, WI
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Need clearer communication
The work that we could afford was good. More needed to be done. But was outside our budget.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Always quick and reliable service.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
TB
gravatar
Timothy B.
Madison, WI
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
15,000 Service
Hyundai West couldn’t be better. Service manager, service staff, mechanics and sales are one great team. Will continue to give my business to this car dealership. Forgot to say the my Ioniq SEL just got 73 miles per gallon this week!
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality
I trust the work quality and people
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
RK
gravatar
Roger K.
Oregon, WI
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service department
Very thorough, went over recommended maintenance per schedule (mileage & elapsed time), reasons for other items, and estimated costs were pretty much what final bill came in at.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
WA
gravatar
William A.
Madison, WI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always Great Service
They know me by name, they are very accommodating. The job is always perfectly done, and they explain everything they did!!
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
SH
gravatar
Steve H.
Sun Prairie, WI
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Service was good.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
LD
gravatar
Lienau D.
Madison, WI
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fan Motor fixed
I returned to Hyundai when the fan motor was received. Service was friendly and timely. You have to plan ahead because it takes a week to get an appointment.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
PF
gravatar
Paul F.
Madison, WI
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and good service
Good work fast and friendly.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
JB
gravatar
Jeff B.
Madison, WI
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistent, timely service
Although I needed a few additional things that came up during the servicing of my car, I got my car in a reasonable amount of time. This historically has been the case. I get a thorough explanation each time something needs to be taken care of. The customer waiting room is comfortable & has free wi-fi.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
BL
gravatar
Barbara L.
Madison, WI
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service delivered as promised
My Veloster was raring to fly again after getting its 90,000mi maintenance service. The team at Zimbrick's new location took note of all the concerns I expressed when checking in, and reviewed everything when finished. On the drive out of the service area, I could immediately sense the zip had returned. Can a car convey being happy? Definitely.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
JR
gravatar
Jessica R.
Marshall, WI
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing Service!
Lost the keys to my push button start on a holiday weekend and I had to have my car towed in. They ordered new keys to arrive on Monday and were able to get my car in right away to be reprogrammed. I appreciate how helpful everyone was and will definitely be back!
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
JS
gravatar
Jo S.
New Glarus, WI
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great job!
Assessed my service needs promptly and provided a loaner for my use while repairs were being done. Very expensive though
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
What cleaner did you use inside my car?
Whatever cleaner was used to clean the leather surfaces had some nasty pollutants in it that left the inside of my windshield foggy. I could barely see to drive when the sun was shining in the windshield. I had to clean it at home with Windex.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Quality of the work is fine. Communication non-existent
Hyundai was great about agreeing to do warranty work.. Zimbrick did fine work. Getting status information about my car was like pulling teeth. Service writer returned calls 36 hours later and never initiated a status update.
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.