JEFFREY WINCHEL

I am sorry that you still feel this way. I am disappointed that on one hand you can praise the service on the Tucson and then when it doesn't go the way you are hoping, you bash the product and our staff by giving us the 1 star review. Even before this review, I had consulted up the chain of Hyundai and Zimbick. In both cases, I ran into a dead end on your behalf. Like I said, sorry you still feel this way.

Hi David,

I am sorry that you did not receive my emails in regards to your concern. I will reach out to you on Monday and we can review what I sent you on the phone. What would be the best time to call?

Hi Mitch,

I appreciate the talk and will see the alignment and noise through the process today/tomorrow.

Gordie will be there in a few minutes, rescore survey coming. 

Hi Stephanie,
 

I looked up the reason you brought your car in. It would appear you brought your vehicle in for multiple concerns. The first of which was the drivability concern with the car thrusting forward with a service engine soon light on. The tech found the transmission temperature sensor needing to be replaced. You declined the repairs. The second repair was to diagnose the water in the passenger compartment. The tech found a clogged AC hose. The tech did this work for free and at the time witnessed no water enteing the compartment. If you had an additional issue with this concern the clog may be further into the system which may require repairs. In the future, communicating this to the service department would lead to the repair.  I hope your new car never has this issue, yet it is common with any make and model, so I hope this doesn't happen as finding a clog due to debris can take time to find. An additional courtesy, we noted that there was very little oil in the engine when it came in. We needed to add 3 quarts of oil for the safety of the engine. You did also communicate that you DO NOT come here for regular maintenace. I trust that your future oil changes will be done on time to follow the manufacture recommendations. 
 
If there was a problem still I wished you would have come back immediately so we could have addressed it.

 

I just wanted to help you understand why you were here for over 2 hours. I do think it’s unfair that you feel the service you received from the advisor was only 1 star service. The primary concern was the drivability concern and a quote was provided. The secondary concern was the water in the cabin and we worked on that part for free and were not aware of additional issues. 

Feel free to respond because Jeff does not feel like he treated you like a one star. I am sad that we lost your business and I would like to discuss further as I don't want frustration from any customer, I want you to be happy.

608-230-0641

 

Roger Ingalls

Terry I'm sorry for such a poor experience. I'm going to look into this and then reach out to you.

Thank you for taking time to provide feedback from your visit.  I apologize things did not go well.  Unfortunately the parts for this recall have been on backorder and taking us more than a week to get parts.  I apologize your service advisor did not keep you properly informed on the delays.  I will make sure to address this with all our staff.  

I am happy to discuss this further if you would like.  Please feel free to let me know and I am happy to setup a time to talk.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Thank you for the feedback.  I apologize the technician did not properly inflate the tires for you.  I will make sure to review this with my staff to prevent it from happening again.  I would be happy to discuss this issue with you directly and try to find a resolution.  Please feel free to contact me directly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Thank you for the feedback.  I apologize the special ordered parts were not available when you came in for your appointment.  We would be happy to come and pick the vehicle up from you and deliver it back once the part arrives, so you don't have to make another trip into the dealership.  Please let me know if that would work or if there is anything else we can do.  Again I apologize for the confusion on our end and we will work on correcting our process.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Thank you for taking the time to complete the survey.  I apologize that our customer service was not up to the standard that we strive for.  Hopefully in the future you can give us another to redeem ourselves.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

I apologize for the scuffed wheels.  Hopefully everything is ok after we repaired the rims.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Hello,

Thanks for providing some feedback on your service experience. Looking over the paperwork, I see you came in for a check engine light, air bag light and 4 recalls.  Upon arrival the car came in with some maintenance recommendations from Jeff. One concern that we round was the oil filter that has been used was physically too small. We have seen something like this cause problems for the customer down the road. Zimbrick and Jeff have a responsibility to keep your car in a safe and a reliable condition. Was there anything imparticular that you felt was too much? Please reach out to me.

Hi Deanna,

Please call me so we can review your experience.

I'm sorry to hear about this. I'll be in touch.

Thank you for the feedback from your last visit.  I apologize if there was a misunderstanding but I don't see where you were charged for the 60k mile service or replacing the front brake pads and rotors on your vehicle.  When the vehicle was being dropped off we spoke on the phone about the services that you wanted to have performed on the vehicle.  You declined to have the 60k mile service and we performed the oil change and 4 wheel brake service per your request.  You were only charged $34.95 for the oil change and $89.95 for the brake service.  
If you would like to have the 60k mile service performed the cost for your vehicle is $579.95 plus tax.  
The front brake pads do not need to be replaced at this time on your vehicle.  There is still more than 60% of your brake pad lining remaining and replacement is not needed.  The brake service we performed will help your brake pads last longer.

I apologize your vehicle was not washed.  I do not know why that was missed we are happy to wash your vehicle if you want to stop in any time.  
If you would like to discuss any of this further please feel free to contact me directly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Thank you for taking the time to fill out the survey.  I apologize if things did not go well at your last service.  If you would like to discuss where we can improve or what went wrong please feel free to contact me directly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Thank you for the feedback.  I apologize for the recommendations that were made.  I will make sure to work with my staff to assure they are not recommending things prior to them being needed. 
Unfortunately with the new store we are not able to store tires for customers anymore.  I understand this was a very convenient service but our current location has a lot more capacity than the new location we are moving to.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com