Business Solutions
SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

DM
gravatar
David M.
Valrico, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is always excellent
Never a problem with the service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/28/2020 01:40 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
PK
gravatar
Pamela K.
Zephyrhills, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly customer service
Exceptional staff.. (Justin) makes me feel like family ..Love this Dealership
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/22/2020 01:21 PM

Thank you so much for the 5 Star Review Pamela! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DK
gravatar
Deborah K.
San Antonio, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
10,000 miles service call
101
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/15/2020 11:31 AM

Thank you so much for the 5 Star Review Deborah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenience
Overall I am pleased with my repair as my extended warranty covered the cost, however, my car could have been washed and vacuumed as it was there for over two weeks. That would have been 5 star service!
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/15/2020 07:13 AM

Thank you so much for taking the time to complete the survey! I apologize that the vehicle wasn't cleaned for you when it was in for service. Please feel free to let us when is a good time to come back and have the vehicle cleaned at no charge. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
MD
gravatar
Maria D.
Zephyrhills, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
verified customerVerified Customer
Category: Service
Review after issue with service associate.
Keith Flynn, service manager quickly addressed an issue that occurred after my service appointment that was related to pricing and an associate. Keith was very understanding of my concern and I was very appreciative of his resolution. I am confident that the next service experience will be a good one that will keep me coming back to Wesley Chapel Hyundai for my car needs.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/05/2020
Service Type: Maintenance
Category: Service
Bad Experience
Customer Service was very disappointing after over 7 years of loyalty to dealership.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/06/2020 07:05 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SD
gravatar
Sheryl D.
Lakeland, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superb Service
For if the last year I have been experiencing 5 star service. I have a dealership here in Lakeland where I live and I choose to drive to Wesley Chapel because they always make me feel so comfortable and if I have any questions they make sure they take care of everything Everybody that I've encountered have been extremely Considerate . Thank you for taking care of both me and my car
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/05/2020 07:22 AM

Thank you so much for the 5 Star Review Sheryl! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
gravatar
Denice M.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CHECK YOUR PROMOS
If you get a promo email and choose to use it make sure at checkout they are actually honoring the email promo. I was again over charged for services.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/05/2020 10:39 AM

Thank you so much for taking the time to complete the survey! I hope the resolution I provided you is a 5 star experience. Please let me know if I can help you with anything else. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
JW
gravatar
James W.
Brooksville, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service great, BUT
The BUT part....I went to this dealer to buy a car. I picked out a turbo Sonata that I really liked. I wanted a cash price but they kept talking payments. They would not tell me the price because they claimed I would take that price to another dealer to get a better price. So, I went to another dealer and I bought a car, for cash.
Great service department.
Not Recommended
Keith F., Service Manager from Hyundai of Wesley Chapel responded on 04/30/2020 04:20 PM

Mr Walters,

Thank you for your review! I am happy to hear about your service experience and at the same time sorry to hear about what happened with our sales staff. Please know that we will service your vehicle no matter where it was purchased. We look forward to serving you in the future.







Keith Flynne
Service Manager
Hyundai of Wesley Chapel
813-995-6233
Employees worked with
JW
JUSTIN WORRELL
DR
gravatar
David R.
Land O Lakes, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Rims replaced
I was in for service and pointed out that the coating on the rims was flaking off. My service tech Justin ordered new rims. They sent me a text that the rims were in and replaced all 4.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/10/2020 12:24 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SM
gravatar
Sharon M.
Wesley Chapel, FL
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful advisors
Advisor was super nice and helpful. Knew his product!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/27/2020 10:43 AM

Thank you so much for the 5 Star Review Sharon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
repair lock on driver side door
I was satisfied with the visit to fix the lock on the driver side door. It was difficult to open and sometimes the lock would pop out altogether. Kevin was very helpful and let me know how the job was progressing as I waited. I always get good service by your service dept.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 12:05 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JM
gravatar
James M.
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rated too quickly...failed to reset service reminder
Took my Tucson in for routine maintenance 2 weeks ahead of dashboard reminder. Service was quick but today I am still getting notifications of upcoming service. I called the service department and they tell me that they must have forgot to reset the service reminder and asked if I could come back by since it can't be done remotely. Seriously this would be annoying anytime but in the current social distancing world this is ludicrous. The dealer was not overwhelmed so no excuse for such a simple oversight. I am getting very disillusioned with this service department.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 10:21 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AG
gravatar
Albert G.
Tampa, FL
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is service
Longer wait than I expected
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 10:22 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
LK
gravatar
Louva K.
Zephyrhills, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, polite...
Was met at entrance immediately and was taken to waiting area that supplied drinks and assorted machines for eating supplies...wait time was short...let us be aware of process of work being done...escorted us out to car when finished...
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/24/2020 08:12 AM

Thank you so much for the 5 Star Review Louva! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DB
gravatar
Debra B.
Land O Lakes, FL
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
verified customerVerified Customer
Category: Service
Very accommodating.
After previously replacing an air conditioner compressor, they replaced the replacement at no cost to me when it too failed.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2020
Service Type: Maintenance
Category: Service
Air conditioner not working and not fixed.
Already replaced Freon and compressor before. Still not working.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 03/20/2020 10:54 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

JOHN W C. from Hyundai of Wesley Chapel responded on 03/24/2020 02:51 PM

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
TS
gravatar
Terry S.
Brooksville, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I always get great service here!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/20/2020 07:14 AM

Thank you so much for the 5 Star Review Terry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
WJ
gravatar
William J.
Lutz, FL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
All went very well
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/29/2020 05:20 AM

Thank you so much for the 5 Star Review William! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JS
gravatar
James S.
Thonotosassa, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Star
All was done well and in a very reasonable time.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/28/2020 12:55 PM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
GS
gravatar
Gerald S.
Zephyrhills, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
a people pleaser, great people and staff.
Its like new again, thanks for putting up with us, you re much appreciated.

always
gerry and virginia Schreur
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/28/2020 11:32 AM

Thank you so much for the 5 Star Review Gerald! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JC
gravatar
James C.
Zephyrhills, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistent Quality Service
This location is known for its customer service. If an issue or problem arises, they will make it right.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/20/2020 11:34 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.