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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

SD
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Sheryl D.
Lakeland, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superb Service
For if the last year I have been experiencing 5 star service. I have a dealership here in Lakeland where I live and I choose to drive to Wesley Chapel because they always make me feel so comfortable and if I have any questions they make sure they take care of everything Everybody that I've encountered have been extremely Considerate . Thank you for taking care of both me and my car
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/05/2020 07:22 AM

Thank you so much for the 5 Star Review Sheryl! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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Denice M.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CHECK YOUR PROMOS
If you get a promo email and choose to use it make sure at checkout they are actually honoring the email promo. I was again over charged for services.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/05/2020 10:39 AM

Thank you so much for taking the time to complete the survey! I hope the resolution I provided you is a 5 star experience. Please let me know if I can help you with anything else. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
JW
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James W.
Brooksville, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service great, BUT
The BUT part....I went to this dealer to buy a car. I picked out a turbo Sonata that I really liked. I wanted a cash price but they kept talking payments. They would not tell me the price because they claimed I would take that price to another dealer to get a better price. So, I went to another dealer and I bought a car, for cash.
Great service department.
Not Recommended
Keith F., Service Manager from Hyundai of Wesley Chapel responded on 04/30/2020 04:20 PM

Mr Walters,

Thank you for your review! I am happy to hear about your service experience and at the same time sorry to hear about what happened with our sales staff. Please know that we will service your vehicle no matter where it was purchased. We look forward to serving you in the future.







Keith Flynne
Service Manager
Hyundai of Wesley Chapel
813-995-6233
Employees worked with
JW
JUSTIN WORRELL
DR
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David R.
Land O Lakes, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Rims replaced
I was in for service and pointed out that the coating on the rims was flaking off. My service tech Justin ordered new rims. They sent me a text that the rims were in and replaced all 4.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/10/2020 12:24 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SM
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Sharon M.
Wesley Chapel, FL
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful advisors
Advisor was super nice and helpful. Knew his product!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/27/2020 10:43 AM

Thank you so much for the 5 Star Review Sharon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
repair lock on driver side door
I was satisfied with the visit to fix the lock on the driver side door. It was difficult to open and sometimes the lock would pop out altogether. Kevin was very helpful and let me know how the job was progressing as I waited. I always get good service by your service dept.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 12:05 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JM
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James M.
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rated too quickly...failed to reset service reminder
Took my Tucson in for routine maintenance 2 weeks ahead of dashboard reminder. Service was quick but today I am still getting notifications of upcoming service. I called the service department and they tell me that they must have forgot to reset the service reminder and asked if I could come back by since it can't be done remotely. Seriously this would be annoying anytime but in the current social distancing world this is ludicrous. The dealer was not overwhelmed so no excuse for such a simple oversight. I am getting very disillusioned with this service department.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 10:21 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AG
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Albert G.
Tampa, FL
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is service
Longer wait than I expected
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 10:22 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DB
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Debra B.
Land O Lakes, FL
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
verified customerVerified Customer
Category: Service
Very accommodating.
After previously replacing an air conditioner compressor, they replaced the replacement at no cost to me when it too failed.
Recommended
Employees worked with
JW
JUSTIN WORRELL
LK
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Louva K.
Zephyrhills, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, polite...
Was met at entrance immediately and was taken to waiting area that supplied drinks and assorted machines for eating supplies...wait time was short...let us be aware of process of work being done...escorted us out to car when finished...
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/24/2020 08:12 AM

Thank you so much for the 5 Star Review Louva! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
TS
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Terry S.
Brooksville, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I always get great service here!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/20/2020 07:14 AM

Thank you so much for the 5 Star Review Terry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
WJ
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William J.
Lutz, FL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
All went very well
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/29/2020 05:20 AM

Thank you so much for the 5 Star Review William! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JS
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James S.
Thonotosassa, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Star
All was done well and in a very reasonable time.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/28/2020 12:55 PM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
GS
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Gerald S.
Zephyrhills, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
a people pleaser, great people and staff.
Its like new again, thanks for putting up with us, you re much appreciated.

always
gerry and virginia Schreur
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/28/2020 11:32 AM

Thank you so much for the 5 Star Review Gerald! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JC
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James C.
Zephyrhills, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistent Quality Service
This location is known for its customer service. If an issue or problem arises, they will make it right.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/20/2020 11:34 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Justin was amazing
Justin was super helpful! He kept clear and consistent communication which made the entire visit amazing.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/17/2020 11:15 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Wesley Chapel Hyundai Service reps are always courteous and friendly. Wait time for service is much less than the wait time I’ve experienced at other dealerships and auto service centers. I like the flexible schedules for service. I’m on my third Hyundai Santa Fe so perhaps I’m just a little pro-Hyundai. My overall experience with this dealership has been very positive.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/17/2020 06:16 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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Daniel M.
Land O Lakes, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service for my 30, 000 miles.
The service was great. I am very pleased with the price and the staff. Didn't have to wait too long getting my car back on the road.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/11/2020 10:37 AM

Thank you so much for the 5 Star Review Daniel! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JS
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Joyce S.
Lutz, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Have gotten 4 cars from you. Always recommend you
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/28/2020 11:13 AM

Thank you so much for the 5 Star Review Joyce! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
San Antonio, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The people are the best
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/24/2020 10:28 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
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