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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Kevyn Erbe
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Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(848 reviews)
73

Reviews of Kevyn Erbe

Verified Customer
Pinehurst, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
verified customerVerified Customer
Category: Service
Customer Service
We were greeted by a very nice gentleman who did a walk around of the vehicle, listened to what we wanted done and assured us it would be (that hasn't always been the case) and it was done in a very timely manner. Very pleasant and professional.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
LM
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LARRY M.
Coeur D'Alene, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
verified customerVerified Customer
Category: Service
oil change and fuel filter replacement.
They did a great and fast job...thank you...
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
WD
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WADE D.
Athol, ID
Ford Super Duty F-250 SRW
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/02/2018
verified customerVerified Customer
Category: Service
Keep failing to rotate tires when stated it is complete
Last 2 months there has been two occasions where they failed to rotate my tires
Not Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
SW
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STEPHEN W.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
verified customerVerified Customer
Category: Service
The people.
Kevyn was awesome.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
JG
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JOHN G.
Coeur D Alene, ID
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
verified customerVerified Customer
Category: Service
Very good!
Great service!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
BE
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BRUCE E.
Post Falls, ID
Ford Super Duty F-350 SRW
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2018
verified customerVerified Customer
Category: Service
The Works
I went in for a oil/filter change and tire rotation on my 2017 F-350 6.7 SRW. The technicians did not check or adjust the tire pressure after rotation. On the way home I got low tire pressure warnings on both rear tires. Once I arrived home, I had to adjust all 4 tires to the correct pressure. (note: the front tire pressure is 60 psi and rear is 80).
Now I will have to check all other service items performed in order to have peace of mind before a long trip.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
RB
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ROBERT B.
Hayden, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2018
verified customerVerified Customer
Category: Service
Barely Acceptable
1. Purchase experience of F150 Lariat edition August 2017 totally unacceptable
2. Reported to both dealer and Ford through subsequent surveys and did not hear back from either
3. Last week maintenance service would have been 4 or 5 out of 5 stars but I'm still waiting for number 2 response
4. Cannot and will not recommend dealer to family and friends.
Not Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
BH
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BRENDA H.
Post Falls, ID
Dodge Nitro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
verified customerVerified Customer
Category: Service
Great service
Bought my vehicle from Tom Addis in 2008 and they've taken great care of it ever since.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Oldtown, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2018
verified customerVerified Customer
Category: Service
Quick appointment
My wife usually brings the truck in and she is mentioned on the survey, the truck is in both our names.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
GP
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GARY P.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
verified customerVerified Customer
Category: Service
Kevin was very professional and friendly. Se
Service was great and all questions were answered.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
TD
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TYLER D.
Dalton Gardens, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
verified customerVerified Customer
Category: Service
Great customer service
I had a wonderful experience today with my oil change. Extremely friendly and helpful!!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
RO
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REBECCA O.
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
verified customerVerified Customer
Category: Service
Oil change
I was greeted quickly when I arrived. They went over details of my oil change and offered to rotate my tires also. I was shown where the waiting room was and told approximately how long the service would take. It was only 45 minutes.

I do wish you would go back to washing and vacuuming instead of getting gift card to local car wash.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
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Verified Customer
Rathdrum, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
verified customerVerified Customer
Category: Service
Great service
Having been there twice now since it became part of the Parker family I found it be very freindly and fast. I was espcially impressed with service writer Kevyn Erbe on my last visit.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
RG
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RICHARD G.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
verified customerVerified Customer
Category: Service
service
quick, professional job.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Focus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/27/2018
verified customerVerified Customer
Category: Service
service
Nothing out of the ordinary
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
MG
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MARIO G.
Coeur D Alene, ID
Ford Escape
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
verified customerVerified Customer
Category: Service
2015 Escape
Very good service and great Technicians. A better communication with the Service Advisor is is always advisable.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
MB
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MATT B.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
verified customerVerified Customer
Category: Service
Efficient and knowledgeable
Great service and value, they make sure to go through all the checks on regular maintenance and tell you the status.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
CC
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CELESTE C.
Coeur D Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
verified customerVerified Customer
Category: Service
Excellent
Great service, great attitudes.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
RJ
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RICKEY J.
Rathdrum, ID
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
verified customerVerified Customer
Category: Service
Service work.
Did a great job. All were very professional. Thank you.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
MG
gravatar
MARIO G.
Coeur D Alene, ID
Ford Escape
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
verified customerVerified Customer
Category: Service
2015 Escape
Very good service and great Technicians. A better communication with the Service Advisor is is always advisable.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/22/2018
Category: Service
2015 Escape for 30,000 miles servce
Service for my vehicle was great, no problems.
My problem is the Service Advisor told me that I needed to have the transmission service due to the 30,000 miles scheduled. The cost was to be $179.95. I declined at the time and said if necessary I would have it done next time.
After returning home with the vehicle I looked in the manual under the Scheduled Maintenance section and found that it stated that the transmission is to be service at 150,000 miles. The 30,000 miles is for towing a trailer, or using car-top carrier, extensive idling or low-speed driving for long distances, as in heavy commercial use such as delivery, taxi or patrol car and in dusty or sandy conditions. I do not know which one of these conditions the Advisor thought this vehicle was used for which is none of them.
If I am wrong and this vehicle does need transmission service I will apologize and give 5 stars for the service. If the manual is correct the Advisor is incompetent and or trying to scam the public during services.
Not Recommended
Sam G. from Mike White Ford of Coeur d'Alene responded on 04/26/2018 11:41 AM

Hi Mario. Thank you for taking the time to review our dealership. We use these to help improve our processes and provide the best customer service experience possible. I have been told our Service Advisor reached out to you and explained how/why we recommend certain services. We sincerely apologize for the miscommunication during the inital visit. Please let us know if you have any other questions or concerns about servicing your vehicle. Thank you.

Employees worked with
KE
Kevyn Erbe
Service Advisor
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