Name: KELLY LARA
Rating: 4.8

Reviews of KELLY LARA

Sheridan M.

Phoenix, AZ

2016 Hyundai Sonata

ReScore Review™

12/01/2020

Verified Customer

Category: Service

Management reaches out

I was surprised and pleased that the Service Manager at Earnhardt Hyundai immediately contacted me regarding the issue and concerns I had following a recent oil change visit.
He thoughtfully apologized that the staff, during my time waiting in the showroom, had not met his guidelines and expectations regarding health safety during Covid-19 pandemic. A meeting with the staff has already been conducted to emphasize and remind everyone of the behaviors expected. I was also told that chairs have been placed outside for customers who need or wish to further social distance.
Regarding my questions concerning the Class Action Settlement:. requires a lengthy explanation, which I was provided. In short, my car has already had the adjustment needed and as a result, Hyundai is providing a lifelong warranty on the engine...WOW!!

My worries and questions have been kindly and promptly responded to by management and I am again a "Happy Customer"

Recommended

Original Review

11/27/2020

Service Type: Maintenance

Category: Service

Showroom and service area looked like a "super spreader" event

Have always been very pleased with this dealership from the purchase to the service of my car. However, my most recent visit for an oil change became an anxiety provoking experience. Many employees with masks around chin and even a salesman sitting at his desk VAPING...yikes.
Upon arrival, I told service advisor that I needed to speak with the Service Director regarding an issue...no one ever got back to me. I still don't understand what's up with the proposed Class Action Settlement.
Can't recommend at this time, but wish I could.

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/27/2020 03:32 PM

Sheridan, we are disappointed that this visit caused any anxiety.

Since the beginning of Covid we have stressed safety measures in all of our stores. Masks required, social distancing, frequent cleaning and sanitizing of all of our areas, public and private. We have had frequent meetings covering our expectations and the behaviors you describe certainly don't match what we've made clear we expect from our team.

I would like to talk more with you and I know you have questions regarding the Class Action Settlement on your Sonata. I hope to get a chance to answer all of those questions and to apologize that this visit was not up to the standards you've come to expect from us and that we've intended to deliver for you when you visit.

Please accept our heartfeul apologies and know that we will take actions as a direct result of your comments and concerns.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/30/2020 02:20 PM

Sheri,

Thank you again for our conversation today. It means a lot to us that you took the time to sahre your concerns and allow us the chance to address them.

We are very happy to be your dealer, and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with