Business Solutions
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / KEITH MONDELLO
KM

KEITH MONDELLO

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

Reviews of KEITH MONDELLO

KA
gravatar
Kathleen A.
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Hyundai of St. Augustine
Great service with explanations of everything they did. Recommend highly!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/07/2017 11:36 AM


 We greatly appreciate reading your kind words and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
Verified Customer
Satsuma, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great customer service and friendly atmosphere
Everything I needed was finished in a timely manner and according to my needs.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 12:40 PM


 We thank you for sharing your kind words with us and a five star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
AM
gravatar
Alpha M.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone did a great job !
I was completely satisfied with all who helped me today - Wade Wahy, Demetrius, Thomas, others in the office. Especially helpful
was my service advisor, Danny Perez - as always. Thank you so much, Danny, for being consistently friendly and capable over the
past few years. Thank you, Keith Mondello in service. GREAT job on the cut in the leather seat; you can't tell the cut was ever there!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2017 02:21 PM


 Thank you for sharing your kind words describing your service experiences with us. Our service team enjoys the compliments.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
DW
gravatar
David W.
Hastings, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty work completed quickly
I dropped my 2016 Elantra off without an appointment because the check engine light came on. They called me the next day when repaired.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2017 01:18 PM


 We appreciate you taking the time to share your service experience with us and the 5 star rating.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
KW
gravatar
KATHLEEN W.
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Joe
Good service nice people always on time
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2017 12:01 PM

 We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
Verified Customer
St. Augustine, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service and good customer service and of course they did it with a smile
Danny excellent customer service the rest of staff were very nice. Thumbs up for Danny he knows his job very well
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/10/2017 05:49 AM


 We greatly appreciate you taking the time to share your service visit with us and the 5 star rating. Danny is a proven asset to our service team, well done Danny!


It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
KA
gravatar
Kathleen A.
St. Augustine, FL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2017
verified customerVerified Customer
Category: Service
Service on several items
I brought in my 2014 Hyundai Santa Fe sport for service. 2 recall items, oil and filter change and my downhill brake sensor was out. I was able to get a loaner car for my use. I appreciated that very much. Thumbs up on that. Anyway, the recall items were addressed quickly and the oils change went well. The downhill brake sensor turned out to be a blown fuse that my third party trailer hitch harness caused. As it turned out I was driving around for about 2 weeks without brake lights. A blown fuses was caused by the third party electric harness on a trailer hitch I had installed. Keith the service tech explained very well why the fuse was blown. The service people at St. Augustine Hyundai were very professional in handling this issue and I appreciate their efforts. I feel like I get my money worth from my pre purchased service agreement. Thank you.
Recommended
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
MB
gravatar
Michael B.
St. Augustine, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2017
verified customerVerified Customer
Category: Service
Relationship with management
We have built a relationship with management. They know us and are easy to talk with.
Recommended
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
KA
gravatar
Kathleen A.
St. Augustine, FL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2017
verified customerVerified Customer
Category: Service
Service on several items
I brought in my 2014 Hyundai Santa Fe sport for service. 2 recall items, oil and filter change and my downhill brake sensor was out. I was able to get a loaner car for my use. I appreciated that very much. Thumbs up on that. Anyway, the recall items were addressed quickly and the oils change went well. The downhill brake sensor turned out to be a blown fuse that my third party trailer hitch harness caused. As it turned out I was driving around for about 2 weeks without brake lights. A blown fuses was caused by the third party electric harness on a trailer hitch I had installed. Keith the service tech explained very well why the fuse was blown. The service people at St. Augustine Hyundai were very professional in handling this issue and I appreciate their efforts. I feel like I get my money worth from my pre purchased service agreement. Thank you.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2017
Service Type: Repair
Category: Service
Overall a good experience but tainted by my hitch experience.
This one separate experience I give it a 5 out of 10.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/29/2017 03:23 PM

Thank you for speaking with me the other day concerning your after-market trailer hitch problems. I am glad you brought this to my attention so that it can be addressed with our sales department. Once again, I am sorry that the after-market trailer hitch company did not stand behind their product and as we discussed, in service we only recommend using factory parts in your Hyundai. I will be reaching out to you personally to make sure that our service team provided you with the service experience we pride ourselves on.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Joe King and Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
MB
gravatar
Michael B.
St. Augustine, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2017
verified customerVerified Customer
Category: Service
Relationship with management
We have built a relationship with management. They know us and are easy to talk with.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2017
Service Type: Maintenance
Category: Service
service could be better
three stars
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/29/2017 01:44 PM


 Thank you for bringing this to my attention and taking the time to speak with me today. Again my sincere apologies for the frustrating issues with your Genesis and if there is ever another issue, please don't hesitate to ask for me. We stand behind our work 100 % and appreciate your continued loyalty to us. We are truly blessed to have such wonderful guests and please say hello on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
Palm Coast, FL
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Unhappy customer
Poor service experience for the second time
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/25/2017 06:19 AM

Thank you for sharing your service experience with us. Once again our apologies for your frustrations. Roger will be reaching out to follow up on your visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
Palm Coast, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They are usually on time.
yes. I would recommend
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/19/2017 02:13 PM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MS
gravatar
Marie S.
Saint Augustine, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient, Courteous, and Thorough!
Very happy with the dealership and its service department. Excellent and courteous staff listen, are fully engaged, deliver what they say they will when they say they will. How often can you say that about anything? Hyundai of St. Augustine delivers more than promises.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/19/2017 02:03 PM


 Thank you for sharing your kind words with us. We appreciate reading how we are doing. We are very grateful to have such wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
SB
gravatar
Spencer B.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Just excellent people and service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/15/2017 06:07 AM

Thank you for taking the time to share your service experience with us. Our service team enjoys hearing how we are doing.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
SM
gravatar
Steven M.
Palm Coast, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service
There is a comfortable waiting area with great refreshments and the people are pleasant.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/12/2017 06:45 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

We hope you kept safe from the hurricane.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
TW
gravatar
Thomas W.
Jacksonville, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The Best
.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/08/2017 06:09 AM



Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
Saint Augustine, FL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
AC issue
I'm glad my AC hose was fixed but I'm a little disappointed. I brought my car in twice about this problem and it wasn't fixed. I was told there was nothing wrong. My AC wasn't getting cold even on days when it was 90 degrees and up.on trips that were less than 30 miles. I'm glad is finally fixed but it shouldn't have taken a year of me saying something is wrong. People sitting in my backseat and passenger side are hot and uncomfortable.
They need to listen to the customer and follow up.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/24/2017 02:58 PM

Thank you for taking the time to share your service experience with us. Our apologies for the issues with your ac system. Danny will be following up with you.

It's official!

We are the #1 Hyundai Customer Satisfaction Service Center for the 5th consecutive quarter!!
Thank you to all of our wonderful guests!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
DH
gravatar
Delilah H.
Jacksonville, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
professional personable and above average
love my new dealership!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/11/2017 09:43 AM

 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
DL
gravatar
David L.
Ponte Vedra Beach, FL
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, caring staff
Great service!
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 08/07/2017 06:54 AM

We thank you for taking the time to share your service experience with us.  We are happy to hear that we got your concerns resolved and that everything was satisfactory for you.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
KP
gravatar
Karin P.
Green Cove Springs, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a good experience!
This dealership is the best I have ever experienced! Friendly people, fast service and consistent...Thanks!
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 08/04/2017 02:53 PM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.