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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / KEITH MONDELLO
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KEITH MONDELLO

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

Reviews of KEITH MONDELLO

Verified Customer
Ponte Vedra, FL
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
x
x
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/14/2018 10:21 AM


 We thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
JG
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James G.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
exellent service
friendly, efficient and timely service. well done.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/13/2018 08:53 AM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
Verified Customer
Palm Coast, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
I am stuck with the Sonata but not with the service department.
I brought the car in for yet another problem, this time the air bag light stays on. The service center was very busy that day, and it was taking longer than expected to diagnose the car's trouble, so my service writer generously offered a loaner car. And even though she was up to her eye balls in work that day, she treated me, the customer, with courteousness and respect. I did not get the car repaired by Hyundai because the repair cost was astronomically high, but that isn't the fault of the service department. The service department is okay by me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/28/2018 04:24 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
Verified Customer
St. Augustine, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car
my car was serviced here
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 02/22/2018 06:00 AM

Thank you for the 4 star rating and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5 star rating on your next visit.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
UN
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Ulrich N.
St. Augustine, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Care at Dealership
Stellar Service and good communication!
Special spotlight on Tundi and Sherryl!! No arrogance, clear instructions and excellent performamce. The service department is what makes this dealership stick out from the rest in Florida!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/01/2018 06:14 AM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
TW
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Terrance W.
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service starts with the ones checking your car in for service. The staff at St Aug HYUNDAI are excellent.
Great dealership!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/29/2018 05:52 AM


 We greatly appreciate you sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. Our service team enjoys reading how we are doing.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
TR
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Toni R.
St. Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The staff is VERY helpful and polite
The staff at Hyundai of St Augustine have always been friendly and willing to help with any questions or problems I may have.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/23/2018 02:01 PM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
CF
gravatar
C F.
Jacksonville, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly, efficient service!
We drive 50 minutes to bring our vehicle here for service because we know they will be honest, efficient, friendly, and do a great job. We have never had a bad experience and they go out of their way to keep you informed on your vehicles service - what they're doing, what they recommend, and what you can expect. All the employees are awesome!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/22/2018 05:49 AM


 Thank you for taking the time to share your kind words about your service experiences with us and for your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
GH
gravatar
George H.
St. Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service, fast and efficient.
five stars all the way.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/22/2018 05:44 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
MK
gravatar
Maria K.
Jacksonville, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Pleasant and staff prompt service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/22/2018 05:42 AM

 
 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
Verified Customer
Ponte Vedra, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service people
The service people were very nice and had the car ready sooner than I was originally told.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/19/2018 12:59 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
JB
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Janet B.
Ponte Vedra Beach, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept. Sheryl is excellent. I travel just under 30,000 a year and need my car in tip top shape!
Very accommodating and honest.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/18/2018 12:24 PM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. We agree, Cheryl is a tremendous asset to our service team.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
LM
gravatar
Lawrence M.
Ormond Beach, FL
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do not know wha title you are looking for
I had an emergency on Saturday at 2pm and Giavoni took care of it instantly. I really appreciated the quick service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/10/2018 06:16 AM

Thank you for taking the time to share your service experience with us. Giovanni enjoys reading the your kind words.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
JB
gravatar
Jean Michael B.
Ponte Vedra, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall and maintenance combined
Great service from beginning to end: booking, arrival, orientation to explanations of services needed, shuttle service, application of relevant discounts, completion of all recalls and maintenance for 2 cars at once. Always friendly and caring staff taking time to explain and answer questions.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/06/2017 06:13 AM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

 Happy Holidays from our family to yours.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
CM
gravatar
Charles M.
Palm Coast, FL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Service advisor Roger Young & other people and quality of service provided.
The title says it all.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/28/2017 05:42 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating. Our service team enjoys hearing how we are doing.

 Happy Holidays from all of us!!

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
DB
gravatar
Donna B.
St. Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
happy customer
Excellent service writer, excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/24/2017 06:09 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
RV
gravatar
Ralph V.
Welaka, FL
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/18/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people that work there
The employees are truly a great team. The business is blessed to have them.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/20/2017 02:53 PM


 Thank you for sharing your visit with us and for taking the time to speak with Roger. We fully understand being upset about the cost of the Genesis H.I.D headlight assembly and we did give you a discount on the cost of installation. We value you and have always tried to take wonderful care of you. Please contact me directly if you wish to discuss this further or if I may ever assist you.


It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Joe King
Service Director
JoeKing@Hyundaiofstaugustine.org
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
VL
gravatar
Valulink L.
Louisville, KY
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people deliver great service
I'm always satisfied with the service I receive at Hyundai of St Augustine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/20/2017 06:10 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

 Happy Thanksgiving from our Service Team.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
LS
gravatar
Lisa S.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Car
Good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/15/2017 07:55 AM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
Lombard, IL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Good workmanship and personnel
Do a great job
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2017 06:23 AM


 Thank you for the kind words and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
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