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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / KEITH MONDELLO
KM

KEITH MONDELLO

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

Reviews of KEITH MONDELLO

MK
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Michael K.
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2018 Hyundai Accent
Demetrius Davis did a great job working a deal with me that met my financial needs, and he showed a great deal of professionalism throughout the whole process. Hyundai of St Augustine as a whole was fair and professional during the negotiations and throughout the whole process.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/09/2018 05:25 AM


 We appreciate you taking the time to share your experience with us and continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
LD
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Linda D.
East Palatka, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clean, Timely, Efficient
Unfortunately I had major repairs done on my Sonata. I have to thank Roger for explaining the situation with kindness and empathy to soften the blow. He also requested that the repair be expedited as quickly as possible. Oh, and the warm chocolate chip cookies, hot coffee and clean waiting area were a bonus.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2018 02:02 PM


 Thank you for sharing your service experience with us. While nobody enjoys breaking down or having major repairs, we will always do our best in providing the best experience possible.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
KP
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Karin P.
Green Cove Springs, FL
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Really nice people.
Wish I had been told how seriously important these 3 services were before I was way overdue.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/29/2018 03:10 PM


 Thank you for sharing your service experience with us. The scheduled intervals are every 30,000 miles.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
AR
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Avelino R.
Palm Coast, FL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2012 Santa Fee Ltd
St. Augustine Hyundai fixed my 2012 Santa Fe on a recent visit on time and below budget. Thanks to all that made it possible.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/29/2018 05:32 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
KK
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Kathryn K.
East Palatka, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Roger, the problem solver
Thank you, Roger, for getting my parts and getting them installed. I certainly appreciate your help.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/27/2018 03:05 PM


 We greatly appreciate you sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. Roger enjoys hearing how he is doing.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
RK
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Richard K.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional
Excellent service all the way around.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/29/2018 12:15 PM


 Thank you for taking the time share your experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
MS
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Matthew S.
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good again
Work was done well by the crew. Only problem is the computer keeps calling me the part is in and wants an appointment. Problem is job was already done. I told the girl I called to unplug the compute and reboot it.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/25/2018 11:31 AM


 Thank you for taking the time to share your service experience with us and bringing the parts calls to our attention. Our parts manager is working on getting this process corrected.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
PJ
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Peter J.
Palm Coast, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional work done on time in a friendly manner!
See Title!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/23/2018 12:43 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
DM
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Daniel M.
Orlando, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
I went in for a major repair and Cheryl Buck was my advisor. I was so worried about what was going to happen but Cheryl kept me in the loop and helped get my repair covered. They had a loaner available and I was able to keep it the whole time my car was in the shop. I believe I had the car for about a week. I just want to thank Cheryl for helping to put me at ease and for being a great advisor. Go see Cheryl Buck at Hyundai of St. Augustine
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/11/2018 12:36 PM

 Thank you for taking the time to share your kind words with us and we are happy to hear Cheryl exceeded your expectations. It's official!  6 Times in a row!!!Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!Sincerely,Service TeamHyundai of St. AugustineGenesis of St. Augustine"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
Flagler Beach, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Dealer is excellent
They fix what you came in for. Provide an overall report on your care. They make suggestions on what should be done to keep your vehicle running great. Never feel pressured to take service you do not want. Than you
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/03/2018 05:41 AM


 Thank you for sharing your service experiences with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
GG
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Gloria G.
Green Cove Springs, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service critique
The efficient, friendly and prompt service. Also would like to let everyone know what a pleasant experience we have had working with salesman Randy Selph. He is an asset to your dealership.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/26/2018 06:36 AM


 Thank you for taking the time to share your sales and service experiences with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
MM
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Morris M.
Ponte Vedra Beach, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceeding Expectations
From the very arrival everyone greets you with a smile and wants to ensure you are satisfied with the service. All work is explained in detail.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/23/2018 11:33 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JM
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James M.
Palatka, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
I purchased my 2011 sonata from a used car dealership where I live. Within a month the motor blew up while I was driving. The dealer said that there was nothing that they could do to help. I took the car to Hyundai of Saint Augustine just to get it checked out. Danny took it in and discovered there was a recall for it. He told me it could take up to 2 months to resolve the issue. This was on a Friday. Well, Monday came and Danny called to inform me the Hyundai said they would honor the recall even though the car was past the mileage extension. Tuesday, Danny called back and informed me the car was FIXED. Thank you Danny for your hard and expeidant work.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/23/2018 07:17 AM


 Thank you for taking the time to share your service experience with us. Danny and our service team always try to go above and beyond to help our guests. Well done Danny.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
Verified Customer
Ponte Vedra Beach, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sheryl always takes good care of me
Very accommodating
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/16/2018 09:59 AM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
DD
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Denise D.
Jacksonville, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
So far so good
BSD system shut itself down 4 times. Technician said no codes but had recall for shifter inhibitor switch so he did that and re calibrated the BSD module, said it was out of calibration. So far so good.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2018 12:01 PM


Thank you for sharing your service experience with us and happy to hear your BSD is working correctly again.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
MP
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Michael P.
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service staff
Always willing to go the extra mile to help in any way possible. Service with a smile!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 01:46 PM


 We thank you for taking the time to share your service experiences with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
RH
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Robert H.
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
People that care make all the difference.
Although I had purchased an extended warranty on a vehicle with 61,000 miles, when the engine failed and the warranty claim was denied, the St. Augustine Hyundai service team lead by Cheryl Buck leapt into action. A brand new 2018 loaner was provided. Technicians Keith and Bill went over the specifics. Mr. DeFeo, the owner weighed in. Result? Hyundai replaced the engine, the turbo charger, O2 sensor, gaskets, etc. all at no cost.
I am aware that over 1.2 million GDI 2.0T engines have been recalled by Hyundai, GM and other manufacturers. And some might complain about issues with GDI engines and engineering or design flaws, but when the vehicle performs so fine and service issues are handled so deftly, how can I possibly do anything other than commend this fine dealership, this brand and the people. And hats off to Paul Smathers for finding the exact, right vehicle and Jack McQueen for assisting in the seamless contract and financing arrangements.
A+++
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 05:58 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
Saint Augustine, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Review
Very good service
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 05:55 AM


 Thank you for sharing your experience with us and your continued loyalty to Hyundai of St Augustine.
 Please let us know how we can earn that 5th star on your next visit.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
CT
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Chester T.
Palm Coast, FL
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great and Prompt Service
I did not have reservations but I was in a bad place! I had a very important appointment but I was afraid to make the trip because of my car’s problems. Without an appointment at St. Augustine Hyundai, I showed up and they examine dry car and informed me that I could manage to make the trip even if smy power steering pump failed and made an appointment for me to have it replaced a few days later. I made my appointment and came back to have the repair work done.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/27/2018 06:13 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
JJ
gravatar
Joan J.
Saint Augustine, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Non Pushy Service
Great team that didn’t over-sell. Waiting area could be less face to face and seats are not comfortable.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/19/2018 05:54 AM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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