KIRSTEN SHANNON

Lakesha Q.

Woodbridge, VA

2018 Hyundai Sonata

ReScore Review™

06/10/2021

Verified Customer

Category: Service

GREAT CUSTOMER SERVICE

Recommended

Original Review

06/08/2021

Service Type: Maintenance

Category: Service

Friendly environment

Recommended

KALYN M B. from Pohanka Hyundai responded on 06/09/2021 07:34 AM

Thank you for taking the time to reach out to us and give us feedback. Someone should reach out to you soon.

Employees worked with

Verified Customer

Washington, DC

2015 Hyundai Sonata

05/05/2021

Service Type: Maintenance

Verified Customer

Category: Service

Friendly customer service

If you're looking for friendly and efficient service this is the place to go!

Recommended

DAVID P. from Pohanka Hyundai responded on 05/05/2021 12:41 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

RICHARD T BRITT

Jacqueline H.

Bowie, MD

2017 Hyundai Sonata

04/29/2021

Service Type: Maintenance

Verified Customer

Category: Service

Kirsten Shannon

You are truly amazing helping me and made it possible to receive my key in a timely manner. Thank you very much for all that you have done.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/29/2021 10:56 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer

Washington, DC

2015 Hyundai Veloster

04/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

Good

Customer service, The people are very friendly

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 12:43 PM

Employees worked with

Verified Customer

Arlington, VA

2020 Hyundai Elantra

04/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

Kirsten was fast

I highly recommend this service to everybody. It was fast. They sent me text messages for every updates.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 11:56 AM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Anthony H.

Washington, DC

2020 Hyundai Elantra

04/20/2021

Service Type: Repair

Verified Customer

Category: Service

Excellent service with a very friendly staff.

I went to have an oil change and was greeted with courtesy and respect. Was told the wait would be about 3 hours. The waiting area was comfortable and clean as well as the restrooms. The wait ended up being 1 1/2 hours which was totally satisfying. Thanks Pohanka.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 11:53 AM

We appreciate your AMAZING feedback about our business and employees Anthony. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer

Upper Marlboro, MD

2009 Hyundai Elantra

04/20/2021

Service Type: Maintenance

Verified Customer

Category: Service

The service

The Associates are very helpful with questions and recommendation on the upkeep of your car.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 11:53 AM

Thank you for your review and for choosing Pohanka for your service Terri. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

2017 Hyundai Santa Fe Sport

Deborah D.

Clinton, MD

04/19/2021

Service Type: Maintenance

Verified Customer

Category: Service

Debbi's Experience

I was greeted with a smile by my service provider. She informed me of the anticipated wait time and it was accurate. I got updates on the status of the repair process. My car was washed when I received it and the TV worked this time.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/20/2021 09:28 AM

Thank you for your review and for choosing Pohanka for your service Deborah. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Emily J.

Upper Marlboro, MD

2017 Hyundai Tucson

04/06/2021

Service Type: Repair

Verified Customer

Category: Service

Great service

The employees were very nice and helpful. I dropped my care off they sent text messages with updates on my car. Great service all around.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/06/2021 12:57 PM

Employees worked with

Verified Customer

Springdale, MD

2020 Hyundai Santa Fe

04/01/2021

Service Type: Repair

Verified Customer

Category: Service

Service was appropriate

Make your own decision were you want to shop for a car

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/02/2021 05:11 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. Feel free to follow up with any questions or concerns regarding your service with your Advisor.

Employees worked with

JEFERSON MARTINEZ

Verified Customer

Temple Hills, MD

2017 Hyundai Santa Fe

03/26/2021

Service Type: Maintenance

Verified Customer

Category: Service

Friendly Professional Service

Kirsten provided superior professional service and I must say, she was the friendliest and most detailed oriented representative we've had since coming to this location. I ended up researching the required repairs and determined that the repairs and labor were very competitively priced which I always appreciate. I received text messages and phone calls throughout my service which helped me to plan my day around the service.

I am very pleased with the service and will definitely be taking my vehicle back for any future maintenance and/or repairs.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/29/2021 05:35 AM

Employees worked with

JEFERSON MARTINEZ

Leroy W.

Temple Hills, MD

2018 Hyundai Tucson

03/22/2021

Service Type: Repair

Verified Customer

Category: Service

work well done

no problems in any area

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 11:27 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will be in contact with you soon.

Employees worked with

Michael J.

Upper Marlboro, MD

2017 Hyundai Tucson

03/20/2021

Service Type: Repair

Verified Customer

Category: Service

Kristen made them a easy for me

Had a great experience compared to another dealership that I won’t mention that’s was in Bowie Kristen was professional kept me updated and also fixed the recall without me asking she was great will definitely come back here for service with employees like her thanks

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:22 AM

Thank you for your review and for choosing Pohanka for your service Michael. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

RICHARD T BRITT

Dominique W.

Washington, DC

2021 Hyundai Tucson

03/20/2021

Service Type: Repair

Verified Customer

Category: Service

Nice

Spectacular service

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/22/2021 05:20 AM

Thank you for your review and for choosing Pohanka for your service Dominique. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with

Raquel B.

Bear, DE

2020 Hyundai Sonata

03/15/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Service!

Kirsten took such good care of me and my car! She kept me updated every step of the way and I was pleased with the outcome of the service

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 11:08 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employees worked with

Ocie B.

Cheverly, MD

2017 Hyundai Sonata

03/13/2021

Service Type: Maintenance

Verified Customer

Category: Service

SUPERB SERVICE!

Kristin took great care of me and ensured that I was well taken care of. She found me the best deal and warranty for new tires and informed me that my battery had failed the test. She told me the price of the new battery and I asked her to proceed with the install. She’s very warming and very welcoming. I was thoroughly pleased with my service.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 05:10 AM

We appreciate your positive feedback about our business and employees Ocie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Verified Customer

Lanham, MD

2019 Hyundai Elantra

03/11/2021

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

The salesman Allan very good salesperson from the beginning of the end of my purchase.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/11/2021 01:10 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with

Donyale W.

Clinton, MD

2017 Hyundai Elantra

03/09/2021

Service Type: Maintenance

Verified Customer

Category: Service

Satisfied customer

Had an issue with my vehicle after service was complete had some issues on the time of wait and customer service on arrival with my wait time went back to pick up my vehicle everything seemed to be fine then the issue popped up again went back and it was resolved then service light for oil wasn’t reset went back problem was handled right then and there customer service and the help was very acceptable and satisfied they apologized for the inconvenience very satisfied with there concerns I appreciated their concern and went above to make sure I was a happy customer thank you for the service

Recommended

MIGUEL D. from Pohanka Hyundai responded on 03/09/2021 12:42 PM

Thank you so much for your feedback someone will be in contact with you to discuss the problems you may have encountered.

MIGUEL D. from Pohanka Hyundai responded on 03/15/2021 09:47 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

Employees worked with

Jane N.

Suitland, MD

2020 Hyundai Santa Fe

02/25/2021

Service Type: Repair

Verified Customer

Category: Service

Friendly staff and prompt service. Kirsten did an excellent job in showing and explaining a few functions on my vehicle that I was not familiar.

Clean, excellent customer service, & prompt service.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 02/26/2021 05:12 AM

We appreciate your positive feedback about our business and employees Jane. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with