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SureCritic / Hyundai Dealer / Oxmoor Hyundai / LACEY BOBOWSKI
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LACEY BOBOWSKI

Oxmoor Hyundai
Hello, I've been working for Hyundai for just around 3 years. I'm also a 3rd time Hyundai owner. Please contact me for service or any questions on your Hyundai!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(77 reviews)
81

Reviews of LACEY BOBOWSKI

JW
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Jaimie W.
Louisville, KY
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you!
I appreciate the timely return of my vehicle after my service appointment
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/22/2020 09:13 AM

Hi Jaimie, 
   Thank you so much for taking the time to fill out this survey! We look forward to seeing you next time! 

Employees worked with
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LACEY BOBOWSKI
RH
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Robert H.
Louisville, KY
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent recall service
Everything was exceptional from the 1st letter received from Hyundai to the follow up that the part was in, to the scheduling of the appointment to do the work. Have always been pleased with the service of Oxmoor Hyundai since we purchased the Accent Hatchback in 2011. No on but your service department has ever touched her.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/22/2020 04:40 AM

Hello Mr. Hastings, 
   I am very happy to hear of the wonderful service you have received on your Hyundai Accent! Thank you for allowing us to assist you and we look forward to seeing you next time! 

Employees worked with
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LACEY BOBOWSKI
TW
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Teresa W.
Smithfield, KY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Everything was great. Staff was awesome. One thing that could improve is the wait time. I was there almost an hour and a half for an oil change. Other than that it was an awesome experience
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/21/2020 04:35 AM

Hi Teresa, I am sorry to hear of your long wait time. We are working very hard to improve our processes to ensure the shortest waiting times. We appreciate your business and we look forward to seeing you at your next appointment. 

Employees worked with
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LACEY BOBOWSKI
VT
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Valeria T.
Louisville, KY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tucson repair
My recent experience was wonderful. I worked with young lady by the name of Lacey. she knew exactly what I was referring to when I explained the issue I was having with my Tucson.
She took care of the visit and got my car fixed and returned to me with such ease and professionalism.
Lacey Rocks ??
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/20/2020 06:19 AM

Hi Valeria, 
  I am so glad to hear Lacey was able to assist you with your vehicle needs. We appreciate you taking the time to fill out this survey, and we look forward to seeing you next time! Thank you 

Employees worked with
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LACEY BOBOWSKI
BH
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Barbara H.
Louisville, KY
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customerVerified Customer
Category: Service
Patience
They really took the time out to make sure that I would with the car that I wanted...and I love my car!
Recommended
Employees worked with
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LACEY BOBOWSKI
SB
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Sharon B.
Louisville, KY
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept
Very professional and waiting area very clean & comfortable.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/12/2020 11:03 AM

Hi Sharon! Thank you so much for taking the time to fill out this survey! We are happy to hear of your great experience! Thank you 

Employees worked with
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LACEY BOBOWSKI
BH
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Barbara H.
Louisville, KY
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customerVerified Customer
Category: Service
Patience
They really took the time out to make sure that I would with the car that I wanted...and I love my car!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2020
Service Type: Maintenance
Category: Service
Patience
Staff worked hard to get me back on the road again, and I walked away a happy camper.
Recommended
JEREMY M. from Oxmoor Hyundai responded on 10/12/2020 05:00 AM

Thank you for taking the time to fill out this review. We appreciate your business and feedback very much and look forward to servicing your vehicle needs in the future.
Thanks,
Jeremy Moody

Employees worked with
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LACEY BOBOWSKI
KK
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Kendra K.
Shelbyville, KY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff was very informative
Great costumer service
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/09/2020 05:16 AM

Hi Kendra! We thank you for the wonderful review and for choosing Oxmoor Hyundai for your vehicle needs. Thank you 

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tries to sell you cars they don’t have
Waste of time
Not Recommended
Gabrielle R. from Oxmoor Hyundai responded on 07/23/2021 10:29 AM

Hi, 
  Thank you for taking the time to share your experience with us. We apologize for the misunderstanding regarding the Kona, are inventory is always changing, and we try our best to update our availability as soon as we can. Again we apologize about the miscommunication. If we can be of further assistance, please feel free to reach out to us. We do thank you for your business and we hope to see you again soon!

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees don’t wear masks.
If you are concerned about your health at all during the COVID-19 pandemic, do not go here. Two employees were unmasked for the entire time my vehicle was serviced. One of them kept hanging out inside, unmasked, by the customer waiting area no less.
Not Recommended
JEREMY M. from Oxmoor Hyundai responded on 01/13/2021 10:57 AM

Thank you taking your time out to let us know how we are performing. I do apologize for your experience with employees that were not following proper protocol with wearing a mask. I spoke with Lacey in regards to your conversation to determine the employees involved & have addressed the individuals involved. Again, I do apologize for your experience and look forward to servicing your vehicle needs in the future.

Thanks,
Jeremy Moody
 

Employees worked with
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LACEY BOBOWSKI
NJ
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Nicole J.
Louisville, KY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service & employee’s
The employees go above & beyond for the costumers, each department try to keep every customer in & out with the quickest service
Not Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/19/2020 05:19 AM

Hello Nicole, 
  We appreciate you taking the time to fill out this survey! We are glad to hear of the great service you received. We look forward to seeing you again. 

Employees worked with
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LACEY BOBOWSKI
MS
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Matt S.
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Lacey does a great job.
Lacey helped me get scheduled quickly and then made sure the work was done properly.
Gabrielle R. from Oxmoor Hyundai responded on 04/04/2022 05:22 AM

Hi Matt,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
LH
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Linda H.
Louisville, KY
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Lacey is great
Lacey is so warm and helpful!
Gabrielle R. from Oxmoor Hyundai responded on 03/31/2022 05:02 AM

Hi Linda,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
RO
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Robert O.
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
Excellent
Gabrielle R. from Oxmoor Hyundai responded on 03/07/2022 07:54 AM

Hi Robert,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Shepherdsville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always great service
Consistently good experience. 10/10 recommend.
Gabrielle R. from Oxmoor Hyundai responded on 03/04/2022 05:54 AM

Hi,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
MS
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Matt S.
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Replaced my starter
I had an intermittent starter problem and Oxmoor Hyundai replaced the starter and problems are solved.
Gabrielle R. from Oxmoor Hyundai responded on 03/01/2022 12:26 PM

Hi Matt,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
AJ
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Angela J.
Louisville, KY
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oxmoor Hyundai maintenance
I am glad to be a part of the Oxmoor Hyundai family. They’re always welcoming and very professional, especially Lacey Barbowski. She has gone above and beyond her role in making sure I’ve been completely satisfied with my maintenance services.
Gabrielle R. from Oxmoor Hyundai responded on 03/01/2022 05:02 AM

Hi Angela,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
MS
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Matt S.
Louisville, KY
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
Fixed starter problem/ very pleased
I had an intermittent starter problem. Oxmoor Hyundai replaced the starter and I am very pleased with the out come and how professional the maintenance staff is.
Employees worked with
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LACEY BOBOWSKI
RM
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Rita M.
Louisville, KY
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I like having my cars service there. I brought my car from there and I got great service evert time. and will buy another car there too.
I am looking at a genies suv and when i decide to get one i will be getting it from Oxmoor .
Gabrielle R. from Oxmoor Hyundai responded on 02/22/2022 12:08 PM

Hi Rita,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we cant wait to see you again for the purchase of your new Genesis. Thank you

Employees worked with
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LACEY BOBOWSKI
DR
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Daniel R.
Louisville, KY
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
oil change and tires balanced and rotated
My point person has been Lacey. She is the best of the best and will ALWAYS make sure you have the best visit possible. Thanks Lacey - you are the best.
Gabrielle R. from Oxmoor Hyundai responded on 02/22/2022 06:17 AM

Hi Daniel,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
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