LB

LAMAR BROWNE

Hyundai of Wesley Chapel

Overall Rating

4.8

(58 reviews)

75

Reviews of LAMAR BROWNE

DS

Dennis S.

Tampa, FL

2019 Hyundai Sonata

02/11/2022

Service Type: Maintenance

Verified Customer

8

Category: Service

Hyundai of Wesley Chapel is EXCEPTIONAL!!

Greatest, most professional, courteous people in the world work here. Both sales and service are fantastic at this dealership! Management does a great job of taking care of their customers! That said, the new owners, Lithia motors, are absolutely HORRIBLE!!! They restrict the employees from doing their jobs, and their process’ are not customer friendly. Wherever you buy your next car, check to make sure Lithia motors does not own the dealership, you will be sorry!

PAIGE P. from Hyundai of Wesley Chapel responded on 02/15/2022 08:14 AM

Thank you so much for the 5 Star Review Dennis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Zephyrhills, FL

2022 Hyundai Santa Cruz

02/07/2022

Service Type: Repair

Verified Customer

10

Category: Service

Best Place to Go

From the moment I pull up to the time I get in my car to go back home, the service with various staff members are excellent!

PAIGE P. from Hyundai of Wesley Chapel responded on 02/08/2022 08:03 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

SH

Sandra H.

Zephyrhills, FL

2019 Hyundai Accent

02/03/2022

Service Type: Repair

Verified Customer

10

Category: Service

Outstanding service

I needed an oil change, tire rotation, computer balance for the tires and replacement for the trunk latch base. While it sounds like quite a bit, the work was done in a reasonable amount of time. My service advisor, Lamar Browne was simply outstanding. He was so professional and thorough that he made this experience just wonderful. I am delighted that it's still possible to experience excellent customer service. I will certainly look for him when it's time to get another oil change.

PAIGE P. from Hyundai of Wesley Chapel responded on 02/04/2022 05:42 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

SR

Sylvester R.

Spring Hill, FL

2021 Hyundai Sonata

02/01/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Satisfied

Personnel at Hyundai, Take a personal approach to helping When there's a problem.. The knowledge and honesty is what keeps me coming back.

PAIGE P. from Hyundai of Wesley Chapel responded on 02/02/2022 10:31 AM

Thank you so much for the 5 Star Review Sylvester! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Gainesville, FL

2014 Hyundai Sonata

02/01/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great experience

Lamar was super helpful and got everything taken care of. I’ve had really bad experiences at another Hyundai location, so this was a welcomed change.

PAIGE P. from Hyundai of Wesley Chapel responded on 02/02/2022 10:27 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

CW

Cheryl W.

Tampa, FL

2016 Hyundai Tucson

01/24/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Cheryl Wilson

Lamar was very courteous and helpful. His recommendations for what needed to be done was right on point.

JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 07:07 AM

Thank you for taking the time to fill out the 5 star survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with

PK

Patricia K.

Lutz, FL

2019 Hyundai Tucson

01/20/2022

Service Type: Repair

Verified Customer

10

Category: Service

Service visits

Always a wonderful experience when I go into get my vehicle serviced.

PAIGE P. from Hyundai of Wesley Chapel responded on 01/20/2022 01:32 PM

Thank you so much for the 5 Star Review Patricia! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Tampa, FL

2020 Hyundai Palisade

ReScore Review™

12/29/2021

Verified Customer

10

Category: Service

Hyundai Maintenance Service

After speaking with the Service Manager, I am completely satisfied with my maintenance services.

Employees worked with

BA

Bernardo A.

Tampa, FL

2012 Hyundai Equus

ReScore Review™

12/29/2021

Verified Customer

10

Category: Service

Excellent service

Excellent service

Employees worked with

DS

Dennis S.

Tampa, FL

2019 Hyundai Elantra

12/24/2021

Service Type: Repair

Verified Customer

7

Category: Service

GREAT PEOPLE & SERVICE, “HORRIBLE” owners in Lithia Motors

Truth of the matter is, nobody who matters reads these reviews. You ding the dealership based on the point values and that is all you take into consideration. If I was to honestly do this review, I would give a zero as far as referring anyone to ANY dealership owned by Lithia motors. It has nothing to do with the people within the dealership, it has to do with the ownership and the new processes and procedures. I have purchased 10 cars in the last 12 years from this dealership. The chances of me purchasing another one are slim, not due to the people, but due to the ownership within Lithia motors. They have handcuffed management and the previous leaders of The organization. It’s a shame to see a dealership with such a great reputation get talked about so poorly over the last six months due to this new ownership. Why don’t you people in Hyundai corporate get your head out of your ass and start following up with people who write reviews like this to see what the REAL problem is!!

PAIGE P. from Hyundai of Wesley Chapel responded on 12/28/2021 06:05 AM

Thank you so much for the 5 Star Review Dennis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Zephyrhills, FL

2020 Hyundai Sonata

12/23/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Service Manager Assistance

Luckily the service manager was able to schedule a maintenance appointment which showed nothing available via online or by speaking with the service telephone rep.

PAIGE P. from Hyundai of Wesley Chapel responded on 12/23/2021 12:44 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

CN

Cesar N.

Dade City, FL

2016 Hyundai Sonata

12/14/2021

Service Type: Repair

Verified Customer

10

Category: Service

Excellent service. Cesar Nino

Excellent customer service. Cesar Nino.

PAIGE P. from Hyundai of Wesley Chapel responded on 12/15/2021 05:58 AM

Thank you so much for the 5 Star Review Cesar! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

PM

Philip M.

Lutz, FL

2017 Hyundai Santa Fe Sport

12/14/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Fast and complete

Very pleased with the service and Facility.

PAIGE P. from Hyundai of Wesley Chapel responded on 12/15/2021 05:55 AM

Thank you so much for the 5 Star Review Philip! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

DS

Dennis S.

Tampa, FL

2019 Hyundai Sonata

12/13/2021

Service Type: Maintenance

Verified Customer

7

Category: Service

The BEST Car people in the WORLD!

ALL THE EMPLOYEES, INCLUDING MANAGEMENT, And EVERYTHING they do is ABSOLUTELY FANTASTIC!!
Lithia Motors however, is a HORRIBLE owner and is hurting this dealerships reputation throughout Tampa Bay. Maybe if someone at Hyundai corporate would actually READ the reviews instead of just looking at numbers they would know what a horrible company lithia motors is!!!

JOHN W C. from Hyundai of Wesley Chapel responded on 12/14/2021 06:54 AM

Thank you for the 5 star review Mr. Sheaffer! I appreciate your kind words about the staff and management that you put in the comments! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with

MC

Marsha C.

Land O Lakes, FL

2019 Hyundai Tucson

12/03/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Professional

Excellent service

PAIGE P. from Hyundai of Wesley Chapel responded on 12/04/2021 06:03 AM

Thank you so much for the 5 Star Review Marsha! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

JS

John S.

Tampa, FL

2017 Hyundai Sonata

11/13/2021

Service Type: Repair

Verified Customer

10

Category: Service

Sonata

Service technician Lamar did a great job! Kept informed of the status throughout the time my car was there.

PAIGE P. from Hyundai of Wesley Chapel responded on 11/16/2021 06:30 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

DM

Dolores M.

Dade City, FL

2019 Hyundai Kona

10/25/2021

Service Type: Repair

Verified Customer

10

Category: Service

Excellent customer service!

The service from showroom and purchasing and from service since I purchased my KONA has been exceptional!

PAIGE P. from Hyundai of Wesley Chapel responded on 10/26/2021 07:01 AM

Thank you so much for the 5 Star Review Dolores! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

ER

Elliott R.

FL

2020 Hyundai Kona

10/11/2021

Service Type: Repair

Verified Customer

10

Category: Service

Pleasant experience

Having a 2:30 appointment made me nervous thinking I wouldn't leave the dealership till 5 or 6. Was I surprised when we left by 4. Very courteous.

PAIGE P. from Hyundai of Wesley Chapel responded on 10/12/2021 06:22 AM

Thank you so much for the 5 Star Review Elliott! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

BK

Biju K.

Tampa, FL

2020 Hyundai Tucson

10/05/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellent Service!

Went with appointment and no waiting time. Friendly staff. Continue my service visit at Wesley Chapel

PAIGE P. from Hyundai of Wesley Chapel responded on 10/06/2021 05:41 AM

Thank you so much for the 5 Star Review Biju! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

RB

Robert B.

Zephyrhills, FL

2021 Hyundai Venue

09/17/2021

Service Type: Repair

Verified Customer

10

Category: Service

I wrote a lot

I did but it is not there now

PAIGE P. from Hyundai of Wesley Chapel responded on 09/18/2021 05:52 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

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