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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
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Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

VB
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Vicki B.
Land O Lakes, FL
2017 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Scheduling problems
It is unacceptable to have to wait 1-2 months for an appointment when you have a problem with your car. My trunk wouldn’t open and I needed it fixed. Ended up just dropping off the car and hoping they could get to it within a few days. Luckily I’m retired! Members of my family have different brands of cars and can get a service appointment with a few days. This needs to be remedied at your dealership. Isn’t it time to stop using Covid as an excuse for limited service?
PAIGE P. from Hyundai of Wesley Chapel responded on 03/31/2022 01:37 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
LS
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Leshundra S.
Pensacola, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer service
The best Hyundai I've been to! Staff is professional and get the job done.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/31/2022 01:35 PM

Thank you so much for the 5 Star Review Leshundra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
BW
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Brandy W.
Zephyrhills, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
Great customer service
PAIGE P. from Hyundai of Wesley Chapel responded on 03/31/2022 01:34 PM

Thank you so much for the 5 Star Review Brandy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CC
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Cherie C.
Tampa, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
Friendly efficient staff and service
JOHN W C. from Hyundai of Wesley Chapel responded on 03/31/2022 07:05 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
LI
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Lauren I.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Wonderful Experience
Larry and the team at Hyundai of Wesley Chapel made our experience as smooth and seamless as possible. They were helpful and professional. They got my car back to me quickly and it has run perfectly. We were very pleased with the service we received and highly recommend Hyundai of Wesley Chapel.
JOHN W C. from Hyundai of Wesley Chapel responded on 03/29/2022 02:03 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JB
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Jennifer B.
Land O Lakes, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I always get exceptional service when I call or come in.
I’ve been there about 3-4 times now and I have had no problems. I have been taken care of each time with quality and exceptional service. Thank you so much for helping me out every time!
JOHN W C. from Hyundai of Wesley Chapel responded on 03/29/2022 02:01 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
MS
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Michele S.
San Antonio, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customer Verified Customer
10
Category: Service
nail in tire
Was taken in immediately. But wait was long
Employees worked with
LR
Larry Rosecrants
RP
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Rosa P.
Wesley Chapel, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service as always!!
Costumer service like a said before was excellent. Larry is friendly and knowledgeable! My car was ready on time. Hyundai Wesley Chapel is the best?
JOHN W C. from Hyundai of Wesley Chapel responded on 03/29/2022 07:11 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Wesley Chapel, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesomeness!!!&@$&
The best experience!!
JOHN W C. from Hyundai of Wesley Chapel responded on 03/28/2022 06:47 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
BB
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Barbara B.
Land O Lakes, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Serviced due to warning lights
Had AAA haul in suv due to panel lit up with lights to service. Larry was great!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/24/2022 10:32 AM

Thank you so much for the 5 Star Review Barbara! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
FL
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Florence L.
Wesley Chapel, FL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome
My service recall was an early appointment on scheduled and returned quickly.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/23/2022 05:36 AM

Thank you so much for the 5 Star Review Florence! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Wesley Chapel, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick service visit
I called for a tail light out and appointments were weeks out! It was suggested to arrive as early as possible as a walk in. I did and was out much faster than expected!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/19/2022 06:15 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JT
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Judith T.
Auburn Hills, MI
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Simply the Best!!
Excellent service team!! Wesley Chapel Hyundai is my go-to maintenance center.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/19/2022 06:14 AM

Thank you so much for the 5 Star Review Judith! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SK
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Sabrina K.
Land O Lakes, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional service
Larry in the service department went above and beyond to help with not only my daughters car repair but also straightening out a warranty issue in the system.
Both he and the manager, John worked to investigate the error and make corrections so that moving forward we would not have any future issues.
They both followed up with us and followed through with phone calls to communicate with us the status of the warranty issue as well as the status of our repair.
I appreciated both of them proactively communicating with me. I will definitely take our car there again for service above another dealership.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/17/2022 10:18 AM

Thank you so much for the 5 Star Review Sabrina! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CL
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Carlos L.
Zephyrhills, FL
2008 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2022
verified customer Verified Customer
9
Category: Service
Service department is a working towards improvements
UPDATE- After speaking with Justin I see how the service department is working on improving. I will give them another chance.
Hyundai is a great vehicle however the service department at Wesley Chapel is not what it used to be. So sad. I am on my third. Hyundai and live right by the dealership. However, I might go somewhere else for service for my Hyundai.
Employees worked with
LR
Larry Rosecrants
Verified Customer
Zephyrhills, FL
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
This place is quick and appointments are always available when I need them.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/14/2022 11:57 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CS
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Candice S.
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great place to service your Hyundai
Larry the service manager/ advisor was kind, polite , and professional.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/14/2022 11:54 AM

Thank you so much for the 5 Star Review Candice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JC
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James C.
Tampa, FL
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Car repair
Vehicle should be washed prior to returning it to the customer.
PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2022 07:25 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Car repair
Great personal service from employee!
PAIGE P. from Hyundai of Wesley Chapel responded on 03/08/2022 06:27 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
LW
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Lorraine W.
Land O Lakes, FL
2013 Hyundai Genesis Coupe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Correction for a survey question and star rating
As you can see by all other responses, we meant the opposite when answering this question: “ What could have been improved about your interaction with the staff at Hyundai of Wesley Chapel?” We meant to state that these were DONE WELL. As a result, the service was definitely a 5-star. These things were all done with complete professionalism and courtesy. If there’s a way to correct the star rating, please forward that to us
PAIGE P. from Hyundai of Wesley Chapel responded on 03/05/2022 11:49 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
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